Kings College London Hospital

Telecare24 Install Nurse Call System at Kings College Hospital London

Telecare24 are incredibly proud to be working with one of London’s most prominent teaching hospitals, Kings College

Even during a time of unpredictability, we were still able to provide quick and efficient service to the hospital. The level of service we pride ourselves upon ensured they had adequate protection for patients within their new acute occupational therapy ward.

Kings College Hospital

Kings College Hospital is situated in the heart of South London, serving Lambeth, Southwark, Lewisham and Bromley. They’re focused on providing vital local services. They’ve been a Foundation Trust since 2006, which ensures they’re able to have more autonomy and control over their affairs. For Kings, this means more involvement and feedback from the local community, staff and patients. 

Unique Requirements of Kings College Hospital

Kings College Hospital required a flexible, low-cost nurse call system for their brand new rehabilitation ward, which opened last week.

The ward has 20 beds set within individual rooms with ten assigned for men and ten for women. The alarms were needed to give patients a greater sense of security and to help them raise an alarm if they need assistance.

Telecare24 worked extensively alongside key stakeholders to fully understand the unique requirements of the hospital. Whilst cost is always a consideration, the key elements in the decision-making process were that the system needed to be of the highest quality and suitable for a hospital environment. The nurse call system had to be adaptable, require minimal installation and be easy for nursing staff to use.

After much consideration, Kings College Hospital selected a system using equipment manufactured by Legrand, with Telecare24 supplying the equipment, organising installation and staff training.

The careline alarms provided will also give peace of mind to medical staff. They can continue with their important work, knowing that if there is an emergency or a need from a patient, they have a way to raise an alert.

How the Nurse Call System Works

The hospital ward now has 20 pendants, one per patient. The pendants are worn around the patient’s wrist and are wirelessly connected to 4 pagers around the ward, which are situated at the nurse’s main office or alternatively worn by nursing staff.  The system also included a signal repeater, giving an extended wireless range from pendants to pagers of up to 400 metres, a considerable increase over the standard 200 metres. This provides additional flexibility for staff and patients,  as patients can walk freely around the complex, while still being able to raise an alert if needed. 

If a patient were to fall or experience any other incident requiring immediate assistance from a nurse, they would press the button. The button press will trigger an alarm noise to the nurses’ pager, so they are instantly made aware that they’re needed. 


We were setting up a new step down unit and required telecare for patient use to help notify staff when a patient required assistance. Due to the demands and scale of our new service, we required the product to be up and running in a 6-day turn around which Telecare 24 were able to facilitate. Telecare 24 were able to not only deliver a brilliant product but were able to do so efficiently to meet the demands of our service. Telecare24 is not only reliable but has provided reassurance to our patients that they can receive help and support at the push of a button. The product is patient-friendly and easy to use for our staff also!

– Emily Hewitt, OT 

If you’re interested in working with us in the future, please e-mail [email protected]

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