Your Careline Alarm Equipment

Everyday, thousands of people entrust us with the well-being of their loved ones. That’s why we install only the most technically advanced and reliable careline alarms. All our personal alarms conform to British standards, combining cutting-edge design with simple functionality. Our alarms blend effortlessly into any home environment.

In most cases your alarm will have two main parts – the base unit and wireless pendant. The Standard Plan comes with a base unit and a pendant, whilst the Fall Plan is supplied with a base unit and a smart fall sensor. Only the Careline Anywhere plan comes with three pieces of equipment; the base unit, pendant and TAG GPS Mobile.

The Standard Base Unit

This part of the alarm simply plugs into your phone socket and a nearby power socket. The base unit contains a loudspeaker and a highly sensitive microphone, enabling you to have a two-way conversation with our operator should you ever need to activate the alarm. The volume of the base unit speaker is over 90db, ensuring that you will be able to communicate with our operators clearly throughout your home even if you are hard of hearing.


  • Easy Installation
  • Smart Design with Highly Visible and Easy to Use Buttons
  • Loudspeaker – Approx. 90db
  • 120 Hr Battery Backup
  • Table Stand Included
  • Power and Telephone Line Failure Alerts
  • Dimensions: 13cm x 17.5cm x 6.5cm

The Wireless Pendant

The pendant alarm is extremely lightweight and comfortable to wear. If you ever need help you simply press the pendant triggering a wireless signal that activates the base unit and starts a call with one of our care team.

Our personal alarms allow total freedom and flexibility, offering a wireless range of up to 100 metres (656 ft) from the base unit, meaning the pendant can even be used in the garden. The waterproof design means that it can also be worn in the shower.

Your pendant comes complete with an interchangeable wearing pack. This means you can choose whether you want to use the lanyard, and wear it around your neck, or use the strap, and wear it on your wrist.


  • Lightweight
  • Waterproof
  • Up to 100m (656 ft) Range from Base Unit
  • Wearing Kit – Neck Lanyard or Wrist Strap

Fall Detector

Our Fall Alarm is the most advanced fall detection equipment available and is designed to monitor your movements and raise an alert if it detects a fall. In its simplest form, a fall alarm can be used just like a standard pendant, having a button that can be pressed to summon help if you need assistance. A fall alarm has the added feature of an inbuilt accelerometer, which enables the wrist worn sensor to automatically detect a fall and raise an emergency call to our care team. It’s lightweight, comfortable to wear and is water resistant (IP67).

The Fall Alarm is connected wirelessly to the base unit and has a range of up to 200 metres, double the distance of the pendant supplied with our standard plan. The battery in the sensor lasts up to two years which we replace free of charge. If the sophisticated sensor detects a falling motion, it will automatically activate the base unit and open a call with our call team, you will not need to press anything. This vital feature means we can get you help even if you are unconscious or unable to move immediately after a fall.

Our team will know who you are, your location and they will be aware that you have likely suffered a fall. This saves precious minutes. Our team will speak to you through the loudspeaker located in the base unit and arrange for help to be sent. If you are unable to communicate, don’t worry as our team will follow protocols to get the help you need.


  • Perfect for someone who is susceptible to falling.
  • Advanced fall sensor technology.
  • Water resistant (IP67) and lightweight wrist sensor (just 35g)
  • No fixed contract, so you cancel when you want.
  • Free Next Day Delivery
  • No paperwork when ordered online
  • UK Wide Installation (if required)

Included in:

The Anywhere Base Unit

The Anywhere base unit also plugs into a mains socket, and is just as easy to use as the standard version. You can still request help via the SOS button on the unit, and you can communicate with our care time using the built-in microphone and loudspeaker. The Base Unit also acts as a cradle charger for the Mobile Pendant, so its ready to be taken with you fully charged when you leave your home. As the base unit uses the mobile signal in your home, there is no need for a landline connection like standard equipment.


  • Ideal if you spend time away from home.
  • No fixed contract, so you cancel when you want.
  • Only suitable for people who are still very active and regularly go out.
  • No Landline Required

The TAG Mobile

When you need to leave your home, just take the TAG Mobile that’s located in the Base Unit cradle with you. The TAG will connect to the strongest mobile signal available, whatever mobile network that maybe. The advanced GPS function provides us with the details of your position if you ever press the SOS button for help. Activating the SOS key will connect you to our team where you can have a two-way conversation and we can get you the most appropriate help.


  • GPS technology provides us with your exact location
  • Battery time of up to 30 hours on one charge.

How our Careline Equipment Works


Using your pendant alarm To get help press your pendant alarm or the base unit. It will automatically contact our care team within a few seconds.


We answer Within a very short time our care team will begin communication through your loudspeaker base unit to assess your situation.


Help is on the way Once assessed, we’ll organise the most appropriate help, from nearby individuals or emergency services.

Request Your Free Info Pack Today

Our careline information pack outlines all the important details you need to know. We also include an easy application form and a freepost envelope so you have the option of either ordering online or through the post.

How would you like to receive your free info pack?

By requesting an information pack you are giving Telecare24 permission to use the details supplied to contact you with relevant information about our services. You can withdraw your consent whenever you want by contacting us. You can view our Privacy Policy here

Find out why thousands of families around the UK trust us to look after their relatives.

Request Your Free Info Pack

Our free brochure contains everything you need to know about our careline service.

How would you like to receive your free info pack?

By requesting an information pack you are giving Telecare24 permission to use the details supplied to contact you with relevant information about our services. You can withdraw your consent whenever you want by contacting us. You can view our Privacy Policy here