Our guide to careline alarms

A white Novo careline alarm base unit and a blue Vibby fall sensor from Telecare24
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Who are careline alarms for<span style=?">
Who are careline alarms for?
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How do careline alarms work?
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Why choose us

Since 2010 Telecare24 has been helping thousands of families be worry-free, providing a service that aims to give people the confidence to live independently.

We are very proud of the service we deliver, and we are confident that you too can enjoy a worry-free life with Telecare24.

On the page linked below, we have highlighted some areas we think are really important to consider before choosing a provider.

Compare careline providers
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Frequently asked questions

Some of our most commonly asked questions.

We've got a great video to show you - click here.

Yes. Our careline alarms will work up to 200 metres from the base unit, depending on which of our plans you choose. That’s comfortably enough for most homes and gardens.

With our GPS plan, you can go anywhere.

If you have a disability or a long-term medical illness, HMRC allows you to order a careline alarm from Telecare24 without paying VAT. We call this VAT exemption. Examples of qualifying conditions include, but are not limited to, angina, arthritis, blindness, cancer, deafness, high blood pressure, and poor mobility.

To avoid paying VAT when you order from us, simply choose "I am exempt from paying VAT" at the checkout, and we'll take care of the rest.

Please note, VAT applies to key safes, regardless of your VAT exemption status.

Hear from the people we've helped.


“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”


Fall Alarm


“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”


Pendant Alarm


“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”


Pendant Alarm

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