Our Careline Service
- Rated 4.7 out of 5 by customers
- Fastest response time in the UK
- No contract, cancel anytime
- Highly trained, professional care team
- Recommended by Dr Hilary Jones
To get help press your pendant alarm or the base unit. If you have fallen and you are wearing our fall detector, then you don’t need to press your pendant, our fall sensor will recognise you have fallen and will automatically contact our care team within a few seconds.
Within a very short time our care team will begin communication through your loudspeaker base unit. Your call handler will then assess your situation to get the most appropriate help. We will already have your personal information on file so that help will be sent as soon as we identify the nature of your accident.
Once your situation has been assessed, we will organise the most appropriate help. This could be assistance from individuals nearby, nominated by you when you join Telecare24. However, if for any reason we cannot speak to you to identify your wellbeing or your situation requires immediate medical attention, then we will call the emergency services. We will also notify your contacts of the situation.
In times of distress, reassurance can play a huge role in keeping you calm and reducing risk of further injury. That’s why, where possible we will stay on the line with you until help arrives. Our team are trained to reduce stress and anxiety whilst you wait for help. To ensure you get the help you need, our team will have provided all information about your situation to those attending, so you can be assisted immediately upon their arrival – with no time wasted.
This part of the alarm simply plugs into your phone socket and a nearby power socket. The base unit contains a loudspeaker and a highly sensitive microphone, enabling you to have a two-way conversation with our operator should you ever need to activate the alarm. The volume of the base unit speaker is over 90db, ensuring that you will be able to communicate with our operators clearly throughout your home even if you are hard of hearing.
The pendant alarm is extremely lightweight and comfortable to wear. If you ever need help you simply press the pendant triggering a wireless signal that activates the base unit and starts a call with one of our care team. Our personal alarms allow total freedom and flexibility, offering a wireless range of up to 200 metres (656 ft) from the base unit, meaning the pendant can even be used in the garden. The waterproof design means that it can also be worn in the shower. Your pendant also comes complete with an interchangeable wearing pack. This means you can choose whether you want to use the lanyard, and wear it around your neck, or use the strap, and wear it on your wrist.
Our fall alarm is the most advanced fall detection equipment available and is designed to monitor your movements and raise an alert if it detects a fall. It’s lightweight, comfortable to wear and is water resistant (IP67). As well as being able to press a button and get assistance, a fall alarm has the added feature of an inbuilt accelerometer, which enables the sensor to automatically detect a fall and raise an emergency call to our care team. When it detects a fall, it will automatically activate the base unit and open a call with our care team – getting you the help you need even if you are unconscious or unable to move.
The buddi GPS Plan is the ideal way to stay connected to our service anywhere, anytime. You can use buddi literally everywhere – at home, in the garden, when you’re shopping, out walking or even driving.
The buddi gives you access to our 24/7 monitoring service, wherever you are and whenever you need us.
This plan is perfect for people that lead relatively active lifestyles but who want a measure of reassurance that help is available if needed. It can also provide reassurance if you care for someone with dementia.
The system comes in two parts, the buddi wristband and the buddi Clip.
We can arrange for your alarm or keysafe to be professionally installed. You can order this service at the checkout. Find out more here
We offer a UK wide installation service for our careline alarms and key safes. Key Safes enable us to get you that assistance really quickly as your property key is held securely inside the key safe. With family or friends potentially living more than 15 minutes away its hard for people to suggest keyholders
An extra pendant is a great idea if you have someone living at your address who may benefit from your careline alarm. Additional pendants are available on our Standard and Fall Alarm Plans for a small fee. The easiest way to do this is to place your order online and select an additional pendant in the options menu. Alternatively you can place your order by calling us on 0800 180 8540.
The simple answer is no, as everything is included in your plan. We do not charge you any extra if you activate your alarm.
The following information may be helpful concerning call costs:
If you press your pendant, the careline alarm will contact our control centre using an 0844 number via your telephone line. These numbers are recommended by OFCOM for contacting organisations such as Telecare24. Your telephone service provider may charge you for these calls. Please check your phone providers tariff or visit OFCOM for further details. We do not apply any levy on these call costs.
If you select the Standard or Fall plan, the pendant supplied activates the Careline Alarm base unit. Even though you cannot speak through the pendant, the powerful microphone in the base unit is extremely sensitive and will enable you to converse normally with our Operator.
Our careline information pack outlines all the important details you need to know. We also include an easy application form and a freepost envelope so you have the option of either ordering online or through the post.