If you have a long term medical condition, HMRC
allow you to purchase our careline alarm VAT free. Examples of qualifying conditions include Arthritis, COPD, Diabetes, Parkinson’s, Deafness / Hard of Hearing, Partial Sight or Stroke. More information is available in our blog post
To order your careline alarm VAT free, select your plan and complete the VAT exemption section at our checkout (section 4). There’s nothing else for you to do.
Under HMRC rules, please note that a keysafe and keysafe installation options will always have VAT applied, regardless of your VAT exemption status.