Please note, heavy snow is currently affecting collection/delivery timescales in Yorkshire, the North East of England and Scotland.

A wrist-worn fall alarm and the base unit

Easy to install yourself

Our careline alarms have been designed to be easily installed by a competent adult. The alarm is supplied with an easy to follow set up guide to help you through the step by step process. It should only take a few minutes. We will have already paired your pendant to the base unit, so all you will need to do is connect up the cables which are colour coded for easy identification. Please note the following:

  • You must have a power socket within 2.5 metres of your main telephone socket.
  • Broadband users will need a broadband filter (ADSL filter).

How to wear your pendant

After your alarm has been installed, you will need to decide how to wear your pendant. The pendant supplied with our Pendant Alarm plan can be worn either around the neck or with a lanyard. You will find the wearing pack inside your careline alarm box.

If you select the Fall Alarm plan then you can decide whether you want to wear this sensor on your wrist or around your neck. All the options are provided at the checkout for your convenience.

Installation Service Update

*UPDATE* 17/03/20
Due to the Coronavirus (COVID-19) outbreak, we have temporarily suspended our installation service for alarms and key safes.  However, you can still self-install the alarm following our simple instructions we supply when the equipment is delivered. For further updates please visit our Coronavirus blog post.

Installing our careline alarms is very simple to do yourself. However, if you would like us to install your careline alarm or key safe for you then we have a team of dedicated engineers across the UK ready to help! Once you have taken delivery of your order, our local engineer will contact you to arrange a convenient time to visit your home and install your careline equipment.

For your reassurance, all of our engineers are CRB checked and carry full ID with them. After installing your careline alarm or key safe they will demonstrate how to use it and they will happily answer any questions you may have to ensure you feel totally confident to use the alarm.

What to do once your alarm is installed

When you have successfully connected your alarm, its now time to test your pendant and make a test call. Simply press your pendant or fall sensor, wait for the alarm to activate and you’ll be connected to our team in a few seconds. Just tell us you’re making a test call and we will confirm all your details. You may want to test the range of your pendant in other parts of your home too for peace of mind. As the system is connected via your existing landline, your telephone provider may apply a charge for this.

It’s good to get into the habit of making a test call once a month. Watch this video and see how easy it is to do.

Request Your Free Info Pack Today

Our careline information pack outlines all the important details you need to know. We also include an easy application form and a freepost envelope so you have the option of either ordering online or through the post.



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Find out why thousands of families around the UK trust us to look after their relatives.

Request Your Free Info Pack

Our free brochure contains everything you need to know about our careline service.



How would you like to receive your free info pack?

By requesting an information pack you are giving Telecare24 permission to use the details supplied to contact you with relevant information about our services. You can withdraw your consent whenever you want by contacting us. You can view our Privacy Policy here