Our UK Control Centre

- Fastest Response Time
- Highly Trained Care Team
- 100% Customer Satisfaction
- TSA Accredited

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Getting You Help Fast

We know that getting help as quickly as possible is one of the primary reasons customers select TeleCare24 as their careline provider. The technology implemented in our ARC allows our care team to get you help faster than most other UK providers. Our audited statistics show we answer pendant calls within an average of just 9.6 seconds, giving you the reassurance that help will be on the way soon after you have pressed your pendant.

Highly Trained Yet Caring

Our Careline team take thousands of pendant calls everyday and we understand that at times some situations can be stressful for the caller. Our team is trained to the highest possible standards, ensuring your call is not only handled professionally but principally centred around a caring approach. A recent survey showed 100% of our customers felt our careline team were friendly, reassuring and understanding when they needed to press their pendant to get help.

“We answer your call faster
 than any other provider”

Fully Accredited Careline Monitoring Centre

Our main focus is to give you and your loved ones peace of mind, confident that we are on hand 24 hours a day should you need help. Our UK based multi-million pound purpose built Alarm Response Centre (ARC) is at the heart of our operation, offering you the highest possible levels of service, giving you the confidence that you are being looked after by one of the most professional and highly trained careline teams in the UK.

Our Telecare Services Association membership (TSA767) is central to us providing you with such high levels of service. The TSA is the industry body overseeing Alarm Response Centres such as ours along with Local Government and Housing Associations involved in telecare provision.

Our ARC is TSA Platinum accredited, the highest possible, ensuring that your call is handled with the highest possible standards, which includes the TSA Code of Practice and the British Standard BS5979.

Data Protection

Telecare24 are registered with the Information Commissioner’s Office as a Data Controller, ensuring the highest levels of data protection for those vulnerable people who rely on us for assistance. All inbound and outbound calls to our emergency call centre are recorded and performance levels are constantly monitored to ensure that the very best levels of customer care are provided.

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