Prone to falls? Help is at hand.
Did you know?
This December we have some unbeatable offers available on our Fall Alarm plan!
- Get an EXTRA £10 discount when you pay annually.
(£12 off automatically applied at the checkout)
- Get a FREE KEY SAFE (worth £29)
Use code KEYSAFE at the checkout.
How does the fall sensor work?
Everything in one place.
Frequently asked questions.
Here are some of the most common questions about our fall alarm.
Fall alarms are devices that can detect when an individual has fallen and alert others for assistance.
Anyone who is at risk of falling, such as older adults, people with balance or mobility issues, or individuals recovering from surgery or injury, may benefit from having our fall alarm plan.
You can wear your Vibby fall sensor either on the wrist or around the neck depending on your preference during purchasing.
If you’ve chosen to wear it on the wrist, the Vibby should be worn on your non-dominant hand (the opposite hand to the one you write with).
If you’ve chosen to wear it around the neck, please be advised that it must be worn over clothing.
When you activate your pendant alarm, we’ll speak to you through the loudspeaker and microphone on the base unit. (You can’t use the pendant to talk to us!)
If we cannot communicate with you via the base unit, we will call your landline phone to ensure everything is okay. If there is no response, we will call keyholders or – if the situation requires – the emergency services.
If you have trouble hearing us when we speak to you through your alarm, we’ll call one of your emergency contacts to check that you are okay.
No. The device is not designed to trigger if it’s thrown on the floor or dropped.
When you trigger your alarm, your base unit will dial through to our control centre using an 0844* number. We will not charge you when this happens.
Please note, however, that your telephone service provider may charge you for these calls. Please check your phone providers tariff or visit OFCOM for further details.
*0844 telephone numbers are recommended by Ofcom for contacting organisations such as Telecare24.
If the fall alarm is accidentally activated, the monitoring centre will contact the individual to ensure that everything is okay. If they cannot reach anyone, they may contact emergency services as a precaution.
Our team is trained to respond to any and every call for help, even those that are made by accident. You should not worry about calling for help accidentally.
At Telecare24, we don’t mind accidental calls because it lets us know that your device is working properly should you ever really need us.
Yes. The fall alarm is waterproof with an IP67 rating, which means you can comfortably wear your alarm whenever you take a bath or shower.
You must connect the base unit equipment to a power outlet. If the power goes out, your careline unit will still function because it has a battery backup that will keep it running for approximately 48 hours.
Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable alarm will not do anything when activated.
The Vibby fall sensor has an excellent battery, which will last for approximately 18-24 months (dependent on use) and has a great reputation for reliability.
- In the event of a power cut, the ‘Novo’ base unit is features a 48 hour battery backup. Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable alarm will not do anything when activated.
- If you have a digital home telephone service and your base unit is connected directly to your broadband router, your alarm will only work if the broadband router is still powered on. Learn more about the Digital Switchover.