Fall Alarm plan

Fall Alarm

From: £190.00

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We answer calls
within 9 seconds
Free next working
day delivery
Rated 'Excellent'
on Trustpilot
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Anniversary offer: Get £10 off and a chance to win a free year.Use code GET10 when placing your order. Look for the question “Have a coupon code? Add it here” when you're at the checkout.

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Extra push-button pendant free with every order

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Detects when you take a fall

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Includes a base unit and a fall sensor

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Can be used at home and in the garden

Fall Alarm plan

Trustpilot

Automatically calls for help when you fall

Pay today

Annual Billing
Lower cost
Monthly Billing
12 payments of £16.99

£190

  • 200m range
  • Waterproof fall detector
  • 24/7 monitoring for 12 months
  • Neck or wrist worn
  • Plug and play
Out of stock
Customise Buy now

Price excludes VAT, which 95% of our customers don't pay. Learn more.

£16.99

  • 200m range
  • Waterproof fall detector
  • 24/7 monitoring for 12 months
  • Neck or wrist worn
  • Plug and play
Customise Buy now

Price excludes VAT, which 95% of our customers don't pay. Learn more.

Prone to falls? Help is at hand.

If you are susceptible to falling, this plan is ideal for you.

When you suffer a fall and you’re wearing our fall alarm, help is always at hand because your alarm can contact our monitoring team automatically.

Did you know?

  • Falling is the most common cause of hospital admissions for over 65s; 1 in 3 people fall each year
  • If you are over 80, there is a 50% chance you will fall this year
  • If you have already suffered a fall, you are very likely to experience another fall again

For at home and in the garden.

An older woman wearing a Telecare24 fall sensor

Worn comfortably around your wrist or on a lanyard; the fall sensor has a range of up to 200m*, making it ideal for larger-than-average homes and gardens.

* This is the maximum distance you can be from the base unit while your fall sensor can still raise the alert when activated.

Get £10 off and a year's free monitoring

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In celebration of our 10 year anniversary, we’re giving new customers £10 off and a chance to win a year’s free service.

Use code GET10 at the checkout to save £10 and enter the draw.

“Telecare24 has given me confidence to live alone”

More from our prize draw winners

Offer ends August 31st. Terms apply.

What happens when I raise the alert?

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Within 9 seconds of activating your alarm, you’ll be connected to our monitoring team who will begin speaking to you through the loudspeaker on your base unit.

When you trigger your alarm and speak to our 24/7 care team, we’ll ask you if you are okay and assess your situation. If necessary, we will alert the emergency services and arrange immediate help. We’ll also let your loved ones know what’s happened.

What equipment will I get?

A white Novo careline alarm base unit and a blue Vibby fall sensor from Telecare24

There are just two pieces of equipment to get to know as part of your fall alarm plan.

The fall sensor

  • Wear it like a watch or on a lanyard.
  • Push the button to speak to our team via the base unit.
  • Will alert us if you take a serious fall, even if you can’t.
  • Waterproof. Wear it in the bath or shower.
  • Up to 200m range (fall sensor to base unit)

The base unit

  • Has an SOS button if your fall sensor is out of reach.
  • Plugs into the master telephone socket and your mains power.

How does the fall sensor work?

A white icon of a person falling
You lose your balance and you suffer a heavy fall.
A white icon of a timer
Moments later, a silent 20-second timer will begin, and the sensor will start to vibrate.
A white icon of a waving hand
If you move or attempt to stand up, the alarm will be cancelled.
A white icon of a smartwatch
You can also cover the sensor with your hand to cancel the alarm.
A white icon of a notification bell
After 20 seconds, if haven't moved or tried to cancel the alarm, the base unit will alert our team.
A white icon of an operator
Our monitoring team will begin speaking to you, arranging any help that you may need.

Install in 3 easy steps.

We’ve made sure that your equipment is really simple to set up, but we are always happy to help if you need us to.

  1. Insert your telephone line into the back of the base unit.
  2. Connect the mains power and master telephone socket.

    You may require an ADSL filter if you have broadband installed in your property. If you do, you’ve probably already got an ADSL filter – these are normally supplied by your service provider.

  3. Switch on and make a test call to our care team.

Product details

Everything in one place.

How is it activated?

  • Push a button

    Get help by pressing the button on the fall sensor, or by pressing the red button on the base unit.

  • Automatic fall detection

    Within seconds of your alarm being triggered by a fall, we’ll be speaking to you through the base unit and we’ll get you the help you need.

Range

  • Up to 200m

    This is the approximate distance you can be from the base unit and still press your fall sensor to activate an emergency call. Distances can vary depending on thickness of walls and other factors.

Where can it be used?

  • At home
  • In the garden
  • In the bath or shower

    The fall sensor is waterproof with an IP67 rating, which means you can comfortably wear your alarm whenever you take a bath or shower.

Wearing options

  • On the wrist

    Wear it like a watch.

  • Around the neck

    Wear it on a lanyard.

Size and weight

  • Fall sensor: 37 x 33 x 12.7mm (HxWxD), 35 grams
  • Base unit: 130 x 175 x 68mm (HxWxD), 300 grams

Careline service

  • 24/7 monitoring for 12 months

    Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm.

Contract

  • Minimum 12 months

    We don't tie you into a contract, so you can cancel your service at any time.

Requirements

  • A working phone line

    Please note, our alarms are not compatible with internet-based phone lines.

  • Some customers require an ADSL filter (not included)

    Only applicable if you have broadband installed in your property. If you do, you've probably already got an ADSL filter - these are normally supplied by your service provider.

  • You must complete a Service Agreement

    We'll ask you to fill in a short form after you have placed your order. This is how we collect your medical and emergency contact details.

Billing

  • Pay monthly at £16.99 for 12 months or save when you pay for 12 months upfront at £190

    Price shown excludes VAT

Setup fee

  • A one-time setup fee of £45

    This non-refundable fee enables us to prepare your new careline alarm and collate all of your medical and emergency contact details on our systems.

Optional extras

  • Key safes and extra pendants available

    You can add these to your basket during the checkout.

Delivery

  • Free

Get your free info pack.

A preview of Telecare24 information brochure

Our free info pack makes it easy to understand your options and share these with your loved ones.

  • Everything you need to know about our service
  • Real-life testimonials
  • Frequently asked questions
  • An order form and return envelope

Download our brochure today or get one in the post, free of charge.

Request info pack

Frequently asked questions

Here are some of the most common questions about our fall alarm.

View all

When you activate your alarm, we'll speak to you through the loudspeaker and microphone on the base unit.

*Please note, the fall sensor does not have a built-in microphone.

No. The device is not designed to trigger if it's thrown on the floor or dropped.

When you trigger your alarm, your careline alarm unit will call our control centre using an 0844* number. We will not charge you when this happens.

Please note, however, that your telephone service provider may charge you for these calls. Please check your phone providers tariff or visit OFCOM for further details.

*0844 telephone numbers are recommended by Ofcom for contacting organisations such as Telecare24.

You’ll need a working landline telephone for this plan. If you don't have one, our GPS plan may be suitable.

You can always speak to our team to discuss your needs.

Hear from the people we've helped.

Anne

“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”

Anne

Fall Alarm

Lyn

“The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night.”

Lyn

Fall Alarm

Brenda

“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”

Brenda

Pendant Alarm

View case studies

Need some help?
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Want to talk to someone?

Call us on 0800 180 85 40
Request an Info Pack
Read our FAQs

© 2022 Telecare24 Ltd.

Registered in England, Company No. 06600164