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Our popular careline alarm plans

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Pendant Alarm plan Need help? Get immediate assistance at the push of a button.
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Fall Alarm plan Had a fall? Your alarm can let us know, even if you can’t.
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GPS Alarm plan Out and about? Get help quickly and easily wherever you are.
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Get £10 off and a chance to win a year's free monitoring.

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GPS Alarm plan

GPS Alarm

From: £270.00

Buy Now

We answer calls
within 9 seconds

Free next working
day delivery

Rated 'Excellent'
on Trustpilot

Use it anywhere – at home, in the garden, when you’re shopping, out walking, or even driving

Detects when you take a fall

Share your exact location with carers, loved ones, or the emergency services

£203 one-time equipment cost, plus a £22 per month subscription fee

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GPS Alarm plan

GPS Alarm plan

Out and about? Get help quickly and easily wherever you are.

Reassuring for you. Reassuring for carers and your loved ones.

Pay today

From
£203

Go out and about
Detects when you fall
Push a button and get help
12-month contract

Out of stock

Customise Buy now

Price excludes VAT, which 95% of our customers don't pay. Learn more.

Customise Buy now

Price excludes VAT, which 95% of our customers don't pay. Learn more.

Get help quickly and easily wherever you are.

Wear the soft silicone wristband around your wrist and go about your usual day. Keep it on around the home, in the garden, and even when you go outside.

When you go out, you should keep the clip device with you.

For at home, in the garden, and out & about.

A GPS alarm is perfect for people that lead relatively active lifestyles but who want a measure of reassurance that help is available if needed, no matter where they are.

This plan is not ideal for people who do not leave the home.

Get £10 off and a chance to win a year's free monitoring

In celebration of our 10 year anniversary, we’re giving new customers £10 off. Plus, you’ll be entered into our prize draw for a year’s free service.

To claim your discount and to enter the draw, use code GET10 when you purchase any plan.

Offer ends Monday, January 31^st.

Special offer conditions apply.

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What happens when I need help?

Within 9 seconds of you triggering your alarm, we’ll be speaking to you through the loudspeaker on the Buddi clip, arranging the most appropriate help for you.

We’ll let your loved ones know what’s happened. And if you need them, we’ll alert the emergency services too.

What equipment will I get?

The Buddi wristband

Wearing the wristband is how we know you’ve had a fall. When it detects that you’ve fallen, Buddi will automatically raise the alarm for you. You can also raise the alert by simultaneously pressing the buttons on both sides of the device.

Made of soft silicone, so it’s comfortable to wear 24/7.
Waterproof. Wear it in the shower or bath.
Links wirelessly to the GPS clip to raise alerts.
Stay within 20 meters of the clip when indoors.
Stay within 40 meters of the clip when outdoors.
Rechargeable and lasts up to a week on one charge.

The Buddi clip

This device has buttons on the sides that you can press simultaneously to raise the alert to our 24/7 monitoring team. When this happens, we’ll speak to you via the loudspeaker and microphone built into this device, and the GPS technology inside is how we’ll know where to find you.

Connects wirelessly to your wristband.
Small and unobtrusive.
Put it in your pocket, attach it to your clothes, or use the keychain included in the box.
Not waterproof; cannot be taken into the bath or shower.
Connects wirelessly to your wristband to raise alerts.
Rechargeable and lasts up to 24 hours.

Set up in 3 easy steps.

We’ve made sure that your equipment is really simple to set up, but we are always happy to help if you need us to.

Remove the Buddi equipment from the box
Charge both devices for at least 4 hours using the included chargers
Switch on and make a test call to our care team

Product details

Everything in one place.

The equipment

How is it activated?

Buttons
Simultaneously press the two buttons on both sides of your wristband together to get help. You can also do this on the clip.
Automatic fall detection
Within seconds of your alarm being triggered by a fall, we’ll be speaking to you through the clip and we’ll get you the help you need.

Wearing options

Wristband: On the wrist
Wear it like a watch.
Clip: Keyring, belt, lanyard, in your pocket.

Where can it be used?

At home
In the garden
Out and about
The Buddi clip has a built-in roaming SIM card, which uses the strongest mobile phone network (also known as GSM) signal it can find to communicate with our careline team.

Please note that the mobile network coverage in your area or the strength of the signal that you are able to receive inside your home are elements that are outside of our control.
In the bath or shower
The wristband is IP67 water resistant, which means you can comfortably wear your alarm whenever you take a bath or shower.

Please note, the clip should not be taken into the bath or shower as it is only resistant to small splashes.

Range

(Up to) 20m inside, 40m outside
This is the approximate distance the wristband can be from the clip, although we recommend to keep both devices with you whenever possible.

These devices communicate with each other using low-energy Bluetooth.

Distances can vary depending on thickness of walls and other factors.

Size and weight

Wristband: 230 x 14 mm, 40 grams
Clip: 58.5 x 57.4 x 21mm (HxWxD), 48 grams

Battery life

Wristband: Up to 1 week
Depends on usage. Takes 2 hours to fully recharge the Li-ion battery with the included USB charger.
Clip: Up to 24 hours
Depends on usage. Charge daily to maximise battery life.

Additional details

Careline service

24/7 monitoring for 12 months
Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm.

Requirements

You must complete a Service Agreement
We'll ask you to fill in a short form after you have placed your order. This is how we collect your medical and emergency contact details.

Warranty

12 months
Buddi comes with a 12-month warranty.

Pricing

Billing

One-time cost of £203 (excl. VAT) for your equipment
Unlike our other plans where you rent your equipment from us, the Buddi equipment is yours to own.
Monthly subscription fee of £22 (excl. VAT)
We'll ask for the first month's subscription fee when you place your order.

Setup fee

A one-time setup fee of £45 (excl. VAT)
This non-refundable fee enables us to prepare your new careline alarm and collate all of your medical and emergency contact details on our systems.

Optional extras

Key safes available
You can add these to your basket during the checkout.

Delivery

Free
All of our parcels are dispatched via DPD’s Next Working Day service.

Download user guide

A preview of Telecare24 information brochure

Get your free info pack.

Our free info pack makes it easy to understand your options and share these with your loved ones.

Everything you need to know about our service
Real-life testimonials
Frequently asked questions
An order form and return envelope

Download our brochure today or get one in the post, free of charge.

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Frequently asked questions

Some of the most commonly asked questions about the Buddi GPS plan.

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How do I talk to you through my alarm?

We'll speak to you through the loudspeaker and microphone built-in to your Buddi clip, so keep it close by!

How do you wear the alarm?

The Buddi wristband is designed to be worn at all times – in bed, in the bathroom and out and about.

The Buddi clip can be worn around your neck on a lanyard, carried in your pocket or handbag, or fastened to a bag or belt.

Am I tied into a contract?

Yes. On the Buddi GPS plan, customers are subject to a 12-month contract.

Will the Buddi GPS alarm work where I live?

The Buddi GPS alarm uses the mobile phone network (also known as GSM) to communicate with our careline team.

In order to ensure the best possible service, the device comes fitted with an EU-wide roaming SIM card which connects to the strongest signal of any mobile network that is available in your area.

If you are unsure as to whether the Buddi GPS alarm is suitable for you, give us a call and we'll help you find the solution that's right for you.

Please note that the mobile network coverage in your area or the strength of the signal that you are able to receive inside your home are elements that are outside of our control.