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Personal Alarms
Personal Alarm Plans
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Analogue Pendant Alarm plan
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Important Notice
Due to factors outside of our control, our analogue Pendant Alarm plan is currently unavailable to order.
Our digital alarms work without a phone line, so they are suitable even if you have an older analogue line and haven’t been switched to digital yet. Our Digital Pendant Alarm plan is available to order now for free next working day delivery.
View the Digital Pendant Alarm planPush a button and get help.
Wear it at home or in the garden.
What does a pendant alarm do?
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What equipment will be provided to me?
“From the moment I contacted Telecare 24 I knew it would be a positive experience. So helpful and polite. They can be reached immediately and the person on the end of the telephone has been so helpful. Setting the equipment up was very easy and making the test call was met by a very friendly person at the other end. It has given my aunt some of her confidence back to enable her to walk around the house again.”
Will the pendant alarm help me if I fall?
How does it work?
Install in 3 easy steps.
Plan details.
Everything in one place.
Need to download the user guide?
Download (If you have a Novo base unit)
Download (If you have a Tynetec base unit)
Download (If you have a Doro base unit)
Download (If you have an Analogue TeleAlarm® base unit - connects via landline)
Download (If you have a Digital TeleAlarm® base unit - connects via broadband)
Frequently asked questions.
These are some of the most common questions asked about our pendant alarm plan.
When you activate your pendant alarm, we’ll speak to you through the loudspeaker and microphone on the base unit. (You can’t use the pendant to talk to us!)
If we cannot communicate with you via the base unit, we will call your landline phone to ensure everything is okay. If there is no response, we will call keyholders or – if the situation requires – the emergency services.
If you have trouble hearing us when we speak to you through your alarm, we’ll call one of your emergency contacts to check that you are okay.
Extra pendants are available at the checkout at an additional cost.
Adding an extra pendant to your plan is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 careline alarm.
If you live alone, you might also find it useful to have another device handy somewhere else in your home.
If you order an extra pendant for somebody else, we’ll ask you for their medical and emergency contact details as well.
The simple answer is no, as everything is included in your plan.
When you raise an alert for help, your careline alarm unit will place a call to our control centre using an 0844 number*. We can not change it. However, please note that your telephone service provider may charge you for these calls. You should check with your phone provider or visit Ofcom for further details.
*0844 telephone numbers are recommended by Ofcom for contacting organisations such as Telecare24.
You’ll need access to either a master telephone socket (if you still have a traditional ‘analogue’ service) or a broadband router (if you now have a digital home phone service). If you don’t have either one, our GPS plan may be suitable.
The pendant has a battery life of 18-24 months, dependent on use.
Our team will automatically be notified when the battery on your pendant runs low. When this happens, we’ll reach out to arrange a free replacement.
In the event of a power cut, the base unit is features a 48 hour battery backup.
Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable alarm will not do anything when activated.
Epilepsy or dementia can cause changes in a person’s behaviour, movement, or state of consciousness.
In addition, individuals with epilepsy or dementia may have problems with falls and memory loss.
To ensure that help is available in an emergency, it is advised that people with epilepsy or dementia use a pendant alarm.
The best providers do not mind when you accidentally set off your alarm.
In fact, they are happy about it because they know that your device is working and you are safe and sound.
Pendant alarms for the elderly that are supplied by Telecare24 are IP67 water resistant, and can be dropped into water up to a metre deep for up to half an hour.
So you can comfortably wear your pendant alarm when taking a bath or showering.
Pendant alarms are particularly useful for older adults, people with disabilities, or anyone who lives alone and may need assistance in the event of an emergency.
Hear from the people we've helped.
“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”
Brenda
Pendant Alarm
“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”
Carol
Pendant Alarm
“It's very reassuring to have the button as I live on my own, and it's particularly good that the family know I have it too.”
Helen
Pendant Alarm
Why do I have to choose?
Traditional phone lines are going away soon.
What’s happening?
By 2025, all telephone communication in the UK will be powered by a fully digital network. To achieve this, Openreach is gradually disconnecting analogue telephone lines. It is therefore vital to choose the right careline plan now.
When should I upgrade to a digital careline plan?
It is crucial to select one of our digital plans if your traditional phone line has already been disconnected and your provider has already switched you to a digital service, if you have broadband in your home, or if you don’t have a phone line at all.
If you still have an analogue telephone line
Those who still have a traditional phone line at home can still choose our analogue pendant alarm plan. Keep in mind, however, that Openreach will eventually disconnect your line and your personal alarm will stop working as a result. To keep your careline service functional, you must upgrade to a digital plan.
Now is the time to upgrade to digital
We recommend choosing one of our digital plans to ensure that your personal alarm works seamlessly no matter what type of phone line you have. Our careline service ensures peace of mind with future-proof digital equipment.
You can order a digital personal alarm online, or if you have any questions please give us a call on 0800 180 85 40.