Our careline team

Getting you help fast, 24/7

Our average response time this month is 8 seconds

A careline operator talking to a careline user.
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In a recent survey, 100% of our customers felt our care team were friendly, reassuring, and understanding.

Watch our care team in action

When you press your pendant, you obviously want to receive help as soon as possible.

To see how our team will handle your call, watch this short demonstration – presented by Telecare24 ambassador and TV’s very own Dr Hilary Jones.

More from Dr Hilary Jones

Need some help?
Here are some helpful links.

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