Pendant Alarm plan

Need help? Get immediate assistance at the push of a button.

For home and garden, find peace of mind for you and your loved ones.

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Get help at the push of a buttonOur emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm.

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24/7 monitoring for up to 12 monthsOn this plan, you will receive your equipment and, depending on how you choose to pay, up to 12 months of 24/7 monitoring by our emergency care team.

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Rated 'Excellent' on Trustpilot

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Free next working day delivery

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No contract, cancel any time

Pay today
£120
+ Plus a one-off £45 joining fee

 HMRC allows people with long-term illnesses or disabilities to purchase our careline alarms without paying VAT.

All prices are excluding VAT, as most of our customers don’t pay it. We’ll go over this with you at the checkout.


Pay today
£41.97

 HMRC allows people with long-term illnesses or disabilities to purchase our careline alarms without paying VAT.

All prices are excluding VAT, as most of our customers don’t pay it. We’ll go over this with you at the checkout.


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SOS
button

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Use at home
and in the garden

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24/7
monitoring

An older woman wearing a black pendant alarm around her neck, on a lanyard.
A senior man sitting down with his walking stick, smiling.

Hear from the people we've helped.

Brenda

“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”

Brenda

Pendant Alarm

Carol

“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”

Carol

Pendant Alarm

Helen

“It's very reassuring to have the button as I live on my own, and it's particularly good that the family know I have it too.”

Helen

Pendant Alarm

What's included in the package?

A blue icon of a notification bell

A pendant alarm
Wear it like a watch or on a lanyard. Press the button to get help.

A blue icon of a radio

A base unit
A two-way loudspeaker and microphone.

A blue icon of a phone

Support
Help when you need it the most.

A blue icon of a hand holding a heart

Careline monitoring
Our emergency response team are available 24/7, 365 days a year.

A blue icon of a delivery van

Free delivery
We dispatch parcels via DPD’s Next Working Day Priority service.

A blue icon of a contract

Cancel any time
There's no contract on this plan, so you can cancel any time you like.

Product details

Everything in one place.

How is it activated?

  • Push a button

    Get help by pressing the button on the pendant, or by pressing the red button on the base unit.

Range

  • Up to 100m

    This is the approximate distance you can be from the base unit and still press your pendant to activate an emergency call. Distances can vary depending on thickness of walls and other factors.

Where can it be used?

  • At home
  • In the garden
  • In the bath or shower

    The pendant is IP67 water resistant, which means you can comfortably wear your alarm whenever you take a bath or shower.

Wearing options

  • On the wrist

    Wear it like a watch.

  • Around the neck

    Wear it on a lanyard.

Size and weight

  • Pendant: 45 x 30 x 14mm (HxWxD), 12 grams
  • Base station: 120 x 187 x 38mm (HxWxD), 645 grams

Careline service

  • 24/7 monitoring

    Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm.

No contract

  • Cancel any time

    We don't tie you into a contract, so you can cancel your service at any time.

Requirements

  • A working phone line

    Please note, our alarms are not compatible with internet-based phone lines.

  • You may require an ADSL filter (not included)

    Only applicable if you have broadband installed in your property. If you do, you've probably already got an ADSL filter - these are normally supplied by your service provider.

  • You must complete a Service Agreement

    We'll ask you to fill in a short form after you have placed your order. This is how we collect your medical and emergency contact details.

Billing

  • Pay quarterly at £41.97 or get 3 months free by paying £120 for 12 months (excl. VAT)

Joining fee

  • A one-time joining fee of £45 (excl. VAT)

    This non-refundable fee enables us to prepare your new careline alarm and collate all of your medical and emergency contact details on our systems.

Optional extras

  • Key safes and extra pendants available

    You can add these to your basket during the checkout.

Delivery

  • Free

    All of our parcels are dispatched via DPD’s Next Working Day service.

A careline operator smiling
More about our care team

Frequently asked questions

These are some of the most common questions asked about our pendant alarm plan.

When you activate your pendant alarm, we'll speak to you through the loudspeaker and microphone on the base unit.

Yes, you can.

This is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 careline alarm, or if you would like another device handy in another location in your home.

If you order an extra pendant for somebody else, we'll ask you for their medical and emergency contact details as well.

Extra pendants are available at the checkout at an additional cost.

When you trigger your alarm, your careline alarm unit will call our control centre using an 0844* number. We will not charge you when this happens.

Please note, however, that your telephone service provider may charge you for these calls. Please check your phone providers tariff or visit OFCOM for further details.

*0844 telephone numbers are recommended by Ofcom for contacting organisations such as Telecare24.

You’ll need a working landline telephone for this plan. If you don't have one, our GPS plan may be suitable.

You can always speak to our team to discuss your needs.

Need some help?
Here are some helpful links.


Want to talk to someone?