Pendant Alarm plan

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Annual Billing
4 Months Free!
Monthly Billing
12 payments of £13.99

£9/month £108.00 billed annually. Save £59.88

Get 4 months free when you pay annually Includes £12 off! (December offer)
  • Phone line required
  • 100m range
  • Waterproof pendant
  • 24/7 monitoring for 12 months
  • Neck and wrist straps
  • Plug and play

Payment Methods
£13.99/month £167.88 spread equally over 12 monthly payments
  • 100m range
  • Waterproof pendant
  • 24/7 monitoring for 12 months
  • Neck and wrist straps
  • Plug and play

Payment Methods

Excludes VAT, which most customers don't pay. Learn more.

A careline operator smiling
Wearing lanyard pendant
Gardening for senior


This December we have some unbeatable offers available on our Pendant Alarm plan!

  • Get an EXTRA £12 discount when you pay annually.
    (£12 off automatically applied at the checkout)
  • Get a FREE KEY SAFE (worth £29)
    Use code KEYSAFE at the checkout.

Terms apply.

What does a pendant alarm do<span style=?">
A Novo personal alarm base unit pictured with a Smile pendant

“From the moment I contacted Telecare 24 I knew it would be a positive experience. So helpful and polite. They can be reached immediately and the person on the end of the telephone has been so helpful. Setting the equipment up was very easy and making the test call was met by a very friendly person at the other end. It has given my aunt some of her confidence back to enable her to walk around the house again.”

A senior man sitting down with his walking stick, smiling.
If you lose your balance and suffer a heavy fall, push the button on your pendant
Moments later, a silent 20-second timer will begin, and the sensor will start to vibrate
A white icon of a waving hand
If you move or attempt to stand up, the alarm will be cancelled
A white icon of a smartwatch
You can also cover the sensor with your hand to cancel the alarm sensor
After 20 seconds, if you haven't cancelled the alarm, the base unit will alert our team
Our monitoring team will begin speaking to you, arranging any help that you may need.

Plan details.

Everything in one place.

How is it activated?

  • Push a button on the wearable device or the base unit

    Get help by pressing the button on the pendant, or by pressing the button on the base unit

  • Automatic fall detection

    For an alarm that will automatically trigger when you fall, look at our Fall Alarm plan


  • Up to 100m

    This is the approximate distance you can be from the base unit and still press your pendant to activate an emergency call. Distances can vary depending on thickness of walls and other factors.

Battery life

  • 'Smile' pendant: 18-24 months, dependent on use

    Our team will automatically be notified when the battery runs low. When this happens, we'll reach out to arrange a free replacement

  • 'Novo' base unit: Normally mains-powered, but also features a 48 hour battery backup in the event of a power cut

Where can it be used?

  • At home
  • In the garden
  • In the bath or shower

    The pendant is IP67 water resistant, which means you can comfortably wear your alarm whenever you take a bath or shower.

Wearing options

  • On the wrist

    Wear it like a watch.

  • Around the neck

    Wear it on a lanyard.

Size and weight

  • 'Smile' pendant: 45 x 30 x 14mm (HxWxD), 12 grams
  • 'Novo' base unit: 130 x 175 x 68mm (HxWxD), 300 grams

Careline service

  • 24/7 monitoring

    Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm.


  • Minimum 12 months


  • A working phone line or a broadband router

    Depending on whether you have an analogue or a digital telephone service.

  • ADSL filter (not included)

    Only applicable if you have broadband installed in your property. If you do, you've probably already got an ADSL filter - these are normally supplied by your service provider.

  • You must complete a Service Agreement

    We'll ask you to fill in a short form after you have placed your order. This is how we collect your medical and emergency contact details.


  • Pay monthly at £13.99 or get over 3 months free by paying for 12 months upfront at £120, equivalent to £10/month

    Prices shown exclude VAT

Setup fee

  • A one-time setup fee of £45 (excl. VAT)

    This non-refundable fee enables us to prepare your new careline alarm and collate all of your medical and emergency contact details on our systems.

Optional extras

  • Key safes and extra pendants available

    To add one of these, choose 'Customise' instead of 'Buy Now'


  • Free
Personal Alarm information brochure
Request info pack

Frequently asked questions.

These are some of the most common questions asked about our pendant alarm plan.

When you activate your pendant alarm, we’ll speak to you through the loudspeaker and microphone on the base unit. (You can’t use the pendant to talk to us!)

If we cannot communicate with you via the base unit, we will call your landline phone to ensure everything is okay. If there is no response, we will call keyholders or – if the situation requires – the emergency services.

If you have trouble hearing us when we speak to you through your alarm, we’ll call one of your emergency contacts to check that you are okay.

Yes, you can.

This is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 careline alarm, or if you would like another device handy in another location in your home.

If you order an extra pendant for somebody else, we’ll ask you for their medical and emergency contact details as well.

Extra pendants are available at the checkout at an additional cost.

The simple answer is no, as everything is included in your plan.

When you raise an alert for help, your careline alarm unit will place a call to our control centre using an 0844 number*. We can not change it. However, please note that your telephone service provider may charge you for these calls. You should check with your phone provider or visit Ofcom for further details.

*0844 telephone numbers are recommended by Ofcom for contacting organisations such as Telecare24.

You’ll need access to either a master telephone socket (if you still have a traditional ‘analogue’ service) or a broadband router (if you now have a digital home phone service). If you don’t have either one, our GPS plan may be suitable.

The ‘Smile’ pendant has a battery life of 18-24 months, dependent on use.

Our team will automatically be notified when the battery on your ‘Smile’ pendant runs low. When this happens, we’ll reach out to arrange a free replacement.

In the event of a power cut, the ‘Novo’ base unit is features a 48 hour battery backup.

Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable alarm will not do anything when activated.

Epilepsy or dementia can cause changes in a person’s behaviour, movement, or state of consciousness. In addition, individuals with epilepsy or dementia may have problems with falls and memory loss. To ensure that help is available, it is advisable for people with epilepsy or dementia to use a pendant alarm.

The best providers do not mind when you accidentally set off your alarm.
In fact they are happy about it because they know that your device is working and you are safe and sound.

Yes, the pendant alarms for the elderly are IP67 water resistant, and can be dropped into water up to a metre deep for up to half an hour. So you can comfortably wear your pendant alarm when showering.

Pendant alarms are particularly useful for older adults, people with disabilities, or anyone who lives alone and may need assistance in the event of an emergency.

Hear from the people we've helped.


“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”


Pendant Alarm


“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”


Pendant Alarm


“It's very reassuring to have the button as I live on my own, and it's particularly good that the family know I have it too.”


Pendant Alarm