This December we have some unbeatable offers available on our Pendant Alarm plan!
- Get an EXTRA £12 discount when you pay annually.
(£12 off automatically applied at the checkout)
- Get a FREE KEY SAFE (worth £29)
Use code KEYSAFE at the checkout.
How does it work?
Everything in one place.
Need to download the user guide?
Frequently asked questions.
These are some of the most common questions asked about our pendant alarm plan.
When you activate your pendant alarm, we’ll speak to you through the loudspeaker and microphone on the base unit. (You can’t use the pendant to talk to us!)
If we cannot communicate with you via the base unit, we will call your landline phone to ensure everything is okay. If there is no response, we will call keyholders or – if the situation requires – the emergency services.
If you have trouble hearing us when we speak to you through your alarm, we’ll call one of your emergency contacts to check that you are okay.
Yes, you can.
This is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 careline alarm, or if you would like another device handy in another location in your home.
If you order an extra pendant for somebody else, we’ll ask you for their medical and emergency contact details as well.
Extra pendants are available at the checkout at an additional cost.
The simple answer is no, as everything is included in your plan.
When you raise an alert for help, your careline alarm unit will place a call to our control centre using an 0844 number*. We can not change it. However, please note that your telephone service provider may charge you for these calls. You should check with your phone provider or visit Ofcom for further details.
*0844 telephone numbers are recommended by Ofcom for contacting organisations such as Telecare24.
You’ll need access to either a master telephone socket (if you still have a traditional ‘analogue’ service) or a broadband router (if you now have a digital home phone service). If you don’t have either one, our GPS plan may be suitable.
The ‘Smile’ pendant has a battery life of 18-24 months, dependent on use.
Our team will automatically be notified when the battery on your ‘Smile’ pendant runs low. When this happens, we’ll reach out to arrange a free replacement.
In the event of a power cut, the ‘Novo’ base unit is features a 48 hour battery backup.
Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable alarm will not do anything when activated.
Epilepsy or dementia can cause changes in a person’s behaviour, movement, or state of consciousness. In addition, individuals with epilepsy or dementia may have problems with falls and memory loss. To ensure that help is available, it is advisable for people with epilepsy or dementia to use a pendant alarm.
The best providers do not mind when you accidentally set off your alarm.
In fact they are happy about it because they know that your device is working and you are safe and sound.
Yes, the pendant alarms for the elderly are IP67 water resistant, and can be dropped into water up to a metre deep for up to half an hour. So you can comfortably wear your pendant alarm when showering.
Pendant alarms are particularly useful for older adults, people with disabilities, or anyone who lives alone and may need assistance in the event of an emergency.