Delivery information

• Completely free of charge
• Get up and running in under 24hrs
• Available everywhere in the UK*
• Track your parcel online

* See below for details.

When you or your loved one has recently had a fall, or if you need the careline alarm to arrive before a discharge from the hospital can be arranged, you’ll want it to arrive fast. We could have your alarm with you by tomorrow.

Your new personal care alarm will be dispatched via DPD’s Next Working Day service.

Please note: DPD cannot guarantee next working day delivery to the following locations: Isle of Man, Scilly Isles, Channel Islands, Northern Ireland, and Scottish Highlands & Islands. Orders to these areas will likely take an extra day to arrive.

The quickest way for you to get up and running with our careline service is to order online.

Once you have placed your order, and before we dispatch your personal alarm, we’ll ask you for some information to help us set up your account. This takes just a few minutes, but if you get stuck just give us a call.

If you have one of our information packs and you choose to place your order via the postal form, we’ll dispatch your careline alarm on the day we receive your completed order in the post.

Once we dispatch your new careline alarm, you’ll receive a notification either by email or SMS from DPD with a unique tracking number.

On the morning of your delivery, you’ll get another message from DPD with a one-hour window when you can expect your delivery to arrive, with options to reschedule if it’s not a convenient time for you.

Please note, you’ll need your DPD reference number to hand.