Next Working Day Delivery

  • Completely free of charge
  • Get up and running in under 24hrs
  • Available for 99% of UK addresses*
  • Track your parcel online

* See below for more details.

Get peace of mind in only 24 hours

Please note: In light of COVID-19, some deliveries may take a little longer to arrive.

We understand that it’s important you get your careline alarm as quickly as possible. Maybe you’ve recently taken a fall, or perhaps you are waiting to be discharged from the hospital and a careline alarm is now essential in helping you at home.

All of our parcels are dispatched via DPD’s Next Working Day Priority Service. That means if you complete your order by 1pm on a Monday, you can expect your careline alarm to arrive on Tuesday – meaning you can get up and running with our careline service in under 24hrs. Any orders completed after 1pm should arrive just one working day later.

* DPD cannot guarantee next working day delivery to the following locations; Isle of Man, Scilly Isles, Channel Islands, Northern Ireland, and Scottish Highlands & Islands. Orders to these areas will likely take an extra day to arrive. A “Completed” order refers to any order placed with us over the phone or via our website where a users service agreement form has been submitted.

An older woman using a laptop

Order online to get it sooner

The quickest way for you to get up and running with our careline service is to order online.

Once you have placed your order, and before we dispatch your alarm, we’ll ask you for some information to help us set up your account. This takes just a few minutes, but if you get stuck just give us a call on 0800 180 85 40.

If you have one of our information packs and you choose to place your order via a postal form, we’ll dispatch your careline alarm on the day we receive your completed order through the post.

A parcel being delivered by a courier

Track your parcel

Once we dispatch your careline alarm, you’ll receive a notification either by email or SMS from DPD with a unique tracking number.

On the morning of your delivery, you’ll get another message from DPD with a one-hour window when you can expect your delivery, with options to reschedule if it’s not a convenient time for you.

Track My Parcel
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Request Your Free Info Pack Today

Our careline information pack outlines all the important details you need to know. We also include an easy application form and a freepost envelope so you have the option of either ordering online or through the post.



How would you like to receive your free info pack?

By requesting an information pack you are giving Telecare24 permission to use the details supplied to contact you with relevant information about our services. You can withdraw your consent whenever you want by contacting us. You can view our Privacy Policy here

Find out why thousands of families around the UK trust us to look after their relatives.

Request Your Free Info Pack

Our free brochure contains everything you need to know about our careline service.



How would you like to receive your free info pack?

By requesting an information pack you are giving Telecare24 permission to use the details supplied to contact you with relevant information about our services. You can withdraw your consent whenever you want by contacting us. You can view our Privacy Policy here