24/7 Careline Service

happy careline service operators
A delivery man holding a package marked with the Telecare24 logo
A Novo personal alarm base unit with a Smile pendant
A white Novo careline alarm base unit and a blue Vibby fall sensor from Telecare24

Hear from the people we've helped.


“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”


Fall Alarm


“I thought it would be a good idea to get her a personal alarm which she can press if she fell to get help”


Fall Alarm


“I researched the various options available and chose Telecare24 because of the range that it has.”


Fall Alarm

How to choose a careline company.

Choosing a careline company is an important decision that requires careful consideration. Here are some additional factors to consider when selecting a careline company:

Look for a company with a strong reputation for reliability and quality of service. Research online reviews and ask for referrals from healthcare professionals or friends and family members who have used the service.

A careline service should have a rapid response time in case of emergency. Ask about their average response time and how they handle emergency situations.

Check if the company uses the latest technology and equipment, such as automatic fall detection, GPS tracking, and easy accessibility to ensure the highest level of safety and monitoring.

Consider the quality of customer support and whether the company offers personalised care and support from experienced operators.

A good careline company should offer various service plans that meet the unique needs and preferences of each customer.

Consider the cost of the service and whether the company offers flexible payment options to suit your budget.



Part of the same group

Part of the same group



Taking Care

Age Co



Telecare Choice

Trustpilot rating







We respond to your emergency calls within 9 seconds, well below the targets set by the TSA. Published response times

Monthly billing options

Telecare Service Association (TSA) accreditation means you are guaranteed to receive a fast, reliable, trustworthy and friendly service. TSA accredited

All of our parcels are dispatched via Royal Mail's Tracked24 service. Free next day delivery

Full UK coverage

Lifetime warranty

Updated 16th November 2023
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Telecare24 is here for you

Contact us today to learn more about our careline service and how we can help you stay safe and independent.

Dr HIlary Jones smiling standing in the Telecare24 office
TSA Member Organisation Logo and TEC Quality Badge

Pendant Alarm plan

  • 100m range
  • Waterproof pendant
  • 24/7 monitoring for 12 months
  • Neck and wrist strap
  • Plug and play

Fall Alarm plan

  • 200m range
  • Waterproof fall detector
  • 24/7 monitoring for 12 months
  • Neck or wrist worn
  • Plug and play

GO! GPS Alarm plan

  • Unlimited Range
  • No landline required
  • 24/7 monitoring for 12 months
  • Water resistant
  • Fall sensor + GPS included
Compare plans

24/7 careline service FAQs.

A careline service is a 24/7 monitoring service that connects you to our emergency response team at the touch of a button. A careline service provides around-the-clock support and ensures that you are not alone in case of an emergency.

Careline service companies provide you with a personal alarm device that you wear or always have with you. This device connects you to our emergency team when you fall down or press the emergency button. This way, we can respond quickly and efficiently in an emergency.

When you press the personal alarm button, you will be connected to our emergency response team, which will assess your situation and provide the appropriate assistance. Our team can dispatch emergency services, inform your keyholder if necessary, or simply reassure and support you over the phone.

Our emergency response team aims to respond to all careline calls within a matter of seconds, and we will either get in touch with your emergency contact person or contact the emergency services immediately on your behalf if necessary.

If you are worried about being unable to press the button in an emergency, you should consider taking advantage of our advanced fall alarm device that detects falls and automatically alerts our emergency response team to provide the appropriate assistance.

If you accidentally press the emergency button, don’t worry! Our emergency response team will have a friendly conversation with you to make sure you’re okay and that there is no emergency.

At Telecare24, we offer a range of affordable and flexible payment options to suit your budget. Our packages start from just £9 per month, and we offer discounts if you choose to make payments annually.

Compare our plans for more details.

When choosing a careline service company, it’s important to look for one that is accredited by the Telecare Services Association (TSA), has a responsive emergency response team, and offers affordable and flexible payment options.

At Telecare24, we meet all of these criteria and more, making us the ideal choice for your careline service needs. Our TSA membership number is TSA767.

Our careline monitoring systems are easy to install and come with simple instructions. In most cases, all you need to do is plug the base unit into a mains power socket and connect it to either your master telephone socket or your broadband router, depending on whether you have an analogue or digital telephone service.

Should you need help, we are more than happy to talk you through this over the phone. Give us a call free on 0800 180 85 40.

For our pendant and fall plans, you’ll need a working landline telephone (if you still have a traditional ‘analogue’ service) or a broadband router (if you now have a digital home phone service).

We also have a GPS Alarm plan and the device included in this package works on mobile networks and uses GPS technology. This can be used without landline phones and everywhere you go.

You can cancel your careline service at any time by contacting our customer service team.

Yes, you can use our careline service outside of your home with our mobile personal alarm device, available on our GO! GPS alarm plan. This device uses GPS technology to track your location and connect you to our emergency response team if you need help.

At Telecare24, we offer flexible monthly or annual payment options with a minimum contract term of 12 months.

If you want to terminate the contract, you must notify us at least 28 days before your annual renewal date.

At Telecare24, we take the privacy and security of our customers’ personal information very seriously. All information is kept confidential and is only used for the purpose of providing our careline service.

If you move house while using our careline service, please contact our customer service team to let us know. We can update your contact information and make sure your monitoring system is properly set up at your new address.