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Personal Alarms
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Features
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24/7 Careline Service
There for you 24 hours a day, seven days a week.
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Automatic Fall Detection
Alarms that alert us when you fall. Ideal for people who have fallen or are worried about falling.
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Alarms for the Elderly
Reassurance for people in later life and their loved ones.
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Pendant Alarms
Alarms worn around the neck that are comfortable and discreet.
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Digital Personal Alarms
Keep your independence when your landline is disconnected.
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Panic Button Alarms
Get peace of mind knowing that help is just a button press away.
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Why Choose Us
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Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
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Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
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Meet the Team
Meet some of the people who help to make us a great telecare service.
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Resources & Support
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The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
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Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
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VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
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Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
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- Free Info Pack
- View Plans
Free key safe with code KEYSAFE
GO Active! GPS Alarm
Reassurance while you’re out and about
- No phone line required
- Unlimited range
- Water resistant
- 24/7 monitoring for 12 months
- Fall sensor + GPS included
Excludes VAT, which most customers don't pay. Learn more.
Get help quickly and easily wherever you are.
Enjoy unlimited freedom with the Go Active! plan.
GET A FREE KEY SAFE WORTH £29.
This July we have an unbeatable offer available on our GO Active! GPS Alarm plan.
- Get a FREE KEY SAFE (worth £29)
Use code KEYSAFE at the checkout.
More for less.
What happens when I need help?
"I am delighted with the service provided by Telecare 24 and the speed of response when I trigger the GO Active! GPS alarm. I used to have a fall alarm but quickly realised that for total protection the best fall sensor with a mobile phone incorporated will give the cover I may need when outdoors. And it works perfectly everywhere. Thank you for a great service at an affordable cost." – John Robinson
What equipment will I get?
Wireless charging pod
Set up in 3 easy steps.
Plan details.
Everything in one place.
Pacemakers.
If you have a pacemaker, never wear this device around your neck. Always keep it 25cm away.
The fall sensor inside the device is only effective if the device is worn around the neck. For this reason, we advise customers who use a pacemaker not to purchase our GO Active! GPS alarm plan if they also want the reassurance of automatic fall detection.
For a fall detection device that can be worn by pacemaker users, see our Fall Alarm plan (not GPS-enabled).
Frequently asked questions.
Some of the most commonly asked questions about the GO Active! GPS alarm plan.
Pacemaker users must not wear the Chiptech GOTM device around the neck.
Please note, the fall sensor inside the Chiptech GOTM is only effective if the device is worn around the neck.
For this reason, we advise customers who use a pacemaker who want the reassurance of automatic fall detection to look at our Fall Alarm plan (not GPS-enabled).
When you activate your pendant alarm, we’ll speak to you through the loudspeaker and microphone built-in to your Chiptech GOTM pendant.
If we cannot communicate with you via the base unit, we will call your phone to ensure everything is okay. If there is no response, we will call keyholders or – if the situation requires – the emergency services.
If you have trouble hearing us when we speak to you through your alarm, we’ll call one of your emergency contacts to check that you are okay.
The Chiptech GOTM is worn around the neck on the included hypoallergenic chain.
Important: The fall sensor inside the Chiptech GOTM is only effective if the device is worn around the neck and over clothing.
If you use a pacemaker, you must not wear the Chiptech GOTM device around your neck. For this reason, we advise customers who use a pacemaker not to purchase our GO! GPS plan if they also want the reassurance of automatic fall detection.
For a fall detection device that can be worn by pacemaker users, see our Fall Alarm plan (not GPS-enabled).
The Chiptech GOTM GPS alarm uses the mobile phone network (also known as GSM) to communicate with our careline team.
In order to ensure the best possible service, the device comes fitted with an UK-wide roaming SIM card which connects to the strongest signal of any mobile network that is available in your area.
If you are unsure as to whether the Chiptech GOTM GPS alarm is suitable for you, give us a call and we’ll help you find the solution that’s right for you.
Please note that the mobile network coverage in your area or the strength of the signal that you are able to receive inside your home are elements that are outside of our control.
Telephone landline service is not needed with GO Active! GPS alarms. The device uses mobile phone network and GPS technology to connect you to our team and send your exact location when you trigger your alarm.
Epilepsy or dementia can cause changes in someone’s behaviour, movement or in level of consciousness. Not only that, someone with epilepsy or dementia can have falling and memory loss issues. In order for assistance to be available, it is wise for those with epilepsy or dementia to use the GPS alarm.
If the GO Active! GPS Alarm is accidentally activated, the monitoring centre will contact the individual to ensure that everything is okay. If they cannot reach anyone, they may contact emergency services as a precaution.
Our team is trained to respond to any and every call for help, even those that are made by accident. You should not worry about calling for help accidentally.
At Telecare24, we don’t mind accidental calls because it lets us know that your device is working properly should you ever really need us.
The GO Active! GPS alarms are designed to recognise when they are thrown or dropped and do not activate. This is to prevent accidental calls for help which send an alert to a monitoring service.
GO Active! GPS alarms are waterproof and are fine to wear in the bath or shower.
The GOTM GPS alarm has what is known as an ‘IP67’ rating. This means that it has been officially tested and certified as being waterproof at a depth of up to 1m for no more than 30 minutes.
The battery in the GO Active! GPS alarm is rechargeable and lasts over a week on a single charge.
Yes. Unlike most other telecare alarms which are ‘in home’ devices, the GO Active! GPS alarm doesn’t require a base unit in order to work, so it is unaffected by power cuts in the home.
Please note, however, that a power cut would prevent you from being able to charge the device during that time.
Hear from people we've taken care of.
Experience the benefits of a digital careline plan
Traditional phone lines are being phased out – act now to stay connected with a superior digital solution.
What’s happening?
By 2027, all telephone communication in the UK will run on a fully digital network. As part of this nationwide upgrade, Openreach is steadily shutting down analogue phone lines. That’s why it’s essential to switch to a digital careline plan now to ensure continuous service.
Still using an analogue phone line?
If you still have a traditional phone line, it’s important to know that our digital equipment works seamlessly, even without a landline. Our digital careline alarms connect via the mobile network, and a SIM card is included in the price of your selected plan. This SIM automatically connects to the strongest network in your area.
Alternatively, if you have broadband, our alarms can also connect directly through your broadband router. This ensures your personal alarm will continue to function, keeping you safe and connected, regardless of any changes to your phone line.
Why choose a digital plan?
Our digital careline plans offer superior benefits designed to keep you safe and connected. With faster connection speeds, crystal-clear audio quality, and cutting-edge technology, our digital equipment ensures you have the best possible careline experience. Whether you connect via the mobile network or your broadband router, you’ll enjoy reliable connectivity and peace of mind, knowing your system is ready for the future.
Choosing a digital plan means you’re investing in long-term security, ensuring your personal alarm continues to work flawlessly for years to come.
Don’t wait – order your digital personal alarm today! You can easily order online, or if you have any questions, call us at 0800 180 85 40.
Stay protected with our digital careline plans – secure your future today!
