Upgrade Instructions for Existing Telecare24 Customers

If you have a personal alarm that looks like the ones pictured, please give us a call on 0800 180 82 20 or send an email to [email protected].

Please note, our customer service team is available from 9am to 5pm Mon-Thurs, and from 9am to 4.30pm on Fridays, except bank holidays.

Our national telephone network is going digital.

BT confirmed that Openreach will be switching off the analogue telephone network and replacing it with a fully digital network.

If you have a personal alarm that is wired into your landline telephone socket, it may stop working when you are switched over and your traditional landline is disconnected.

Having revised its timeline for the project, BT have said all customers “are now expected to have moved off the old analogue PSTN by the end of January 2027.”

Once you have been given your switchover date by your phone company, it is crucial that you begin arranging the transition from your analogue personal alarm to a digital one.

Existing Telecare24 customers who are still using one of our older analogue plans should call us as soon as you have received your switchover date (or as soon as possible if you have already been switched).

Telecare24 customers with our GO! GPS alarm or our legacy Buddi alarm (no longer available) don’t need to do anything.

Just like all of our products, your equipment is unaffected by the digital switchover as it uses a SIM card and the mobile network (GSM) to connect you to our careline monitoring team.