Fall Alarm Plan

Get immediate help from our team when you take a fall at home.

  • £190 for 12 months service
  • No contract, cancel any time
  • Includes a base unit and a fall sensor
  • Can be used at home and in the garden
  • Detects when you take a fall

How our Fall Alarms Work

1

Using your fall alarm The sensor will detect when you take a fall and automatically contact our care team within seconds.There are also SOS buttons you can press both on the sensor and on the base unit itself.

2

We answer Moments later, our care team will begin speaking to you through the loudspeaker on your base unit. We will assess your situation so that we can get you the help that you need.

3

Help is on the way We’ll organise the most appropriate help for you based on your situation, whether that means contacting somebody you elect, or even the emergency services.

The Defender Combination Dial key safe

October Offer

Free Key Safe Worth £29

This month, we’re giving away a Defender Combination Dial Key Safe (pictured) free with all fall alarm plan orders.

The Defender is an easy to use, highly secure combination dial key safe with a 4-digit combination wheel allowing for thousands of potential code options. The metal body ensures durability and the code cover door provides added security.

To claim your free key safe, order online and apply the coupon code ‘KEYSAFE’ in the basket. Customers ordering by telephone must quote the code ‘KEYSAFE’ when speaking to our customer service team.

See Terms & Conditions for details.

Get Immediate Assistance

Your alarm call will be immediately connected to our state-of-the-art control centre.

We will know that your fall alarm has activated and will immediately arrange to get you the most appropriate help.

We will:

  • Answer your call within 9 seconds (current audited data)
  • Assess your situation
  • Contact Emergency services if necessary
  • Alert loved ones of the circumstances

3 Reasons Why Customers Choose our Fall Plan

Here are three reasons why you should think about upgrading to a fall alarm if you are already considering ordering a personal alarm.

  1. Falling is the most common cause of admission to hospital for the over 65s, with 1 in 3 people in this age bracket falling each year.
  2. If you are over 80, there is a 50% chance you will have a fall this year.
  3. If you have already suffered a fall, you are very likely to experience another fall again this year.

If you or a loved one are unsteady on their feet or prone to suffering a fall, then a fall alarm would be definitely worth considering. You get that extra peace of mind knowing that the fall sensor will raise an alert even if you cannot.

A wrist-worn fall alarm and the base unit

How Does a Fall Alarm Work?

A fall alarm works in exactly the same way as a pendant alarm, with some added features. You can press the sensor to activate your alarm but it will also detect when you have a fall and automatically activate your alarm.

Key Features:

  • Works like a pendant alarm.
  • Automatically detects falls.
  • Raises an alert, even if you can’t.
  • Easily cancel false alerts with inbuilt delay.
  • Extended range of 200m from the base unit, ideal for home and garden.

Need More Than One Sensor?

Having an extra sensor is a great idea if there is somebody else living in your home who would also benefit from a careline alarm.

You might also find it useful to have an extra pendant button around the house somewhere you can easily reach it – just in case you forget to put yours on and you need help.

When placing your order, just select from the Optional Extras in the basket options.

Two Telecare24 fall sensors
Quote Icon

I feel reassured knowing my Mum has a fall alarm to rely on.

Dr Hilary Jones MBE

Frequently Asked Questions

  • What does the initial £45 set-up fee cover?

    This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems.

  • Who can use a fall alarm?

    Fall alarms can be used by anybody, but are most popular with older people who are prone to falling while at home or in the garden.

  • How do you wear a fall alarm?

    Our fall sensors can only be worn on your wrist or around your neck. It’s very comfortable and looks a bit like a smartwatch.

  • Can I wear my fall alarm in bed?

    Yes, you can wear your fall sensor in bed.

  • Can I order an extra fall alarm?

    Yes. Extra fall alarms can be added at the checkout if you’re ordering your alarm on our website. If you prefer to order by phone, just let us know you’d like an additional alarm when you speak to us.

    You can also order an extra fall sensor for somebody else to use, but that person must be at the same address.

  • Can I wear a fall alarm in the bath or shower?

    Yes. Our fall alarms are rated as IP67 water-resistant so that you can comfortably wear your alarm whenever you take a bath or shower.

    The IP67 rating means that the alarm can be dropped into a body of water up to a meter deep for as long as half an hour.

  • Will the fall sensor activate if I throw or drop it on the floor?

    No. The device is not designed to trigger if it's thrown on the floor or dropped.

Request Your Free Info Pack Today

Our careline information pack outlines all the important details you need to know. We also include an easy application form and a freepost envelope so you have the option of either ordering online or through the post.



How would you like to receive your free info pack?

By requesting an information pack you are giving Telecare24 permission to use the details supplied to contact you with relevant information about our services. You can withdraw your consent whenever you want by contacting us. You can view our Privacy Policy here

Find out why thousands of families around the UK trust us to look after their relatives.

Request Your Free Info Pack

Our free brochure contains everything you need to know about our careline service.



How would you like to receive your free info pack?

By requesting an information pack you are giving Telecare24 permission to use the details supplied to contact you with relevant information about our services. You can withdraw your consent whenever you want by contacting us. You can view our Privacy Policy here