Digital Pendant Alarm

From: £180.00

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Get 3 months free when you choose to pay annually

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Claim a FREE key safe! Use code *KEYSAFE* at the checkout.

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Fully Digital - No phone line required

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Supports both Mobile and Broadband connectivity

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Easier to install than analogue alarms (no engineer required)

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Includes a base unit and a pendant alarm

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Can be used at home and in the garden

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Waterproof. Wear it in the bath or shower.

Digital Pendant Alarm plan

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Annual Billing
3 months free!
Monthly Billing
12 payments of £19

£15/month £180.00 billed annually. Save £48.00

Get 3 months free when you pay annually
  • Fully Digital - No phone line required
  • 200m range
  • Waterproof pendant
  • 24/7 monitoring for 12 months
  • Neck or wrist worn
  • Plug and play
Customise Buy now
Payment Methods
£19/month £228.00 spread equally over 12 monthly payments
  • Fully Digital - No phone line required
  • 200m range
  • Waterproof pendant
  • 24/7 monitoring for 12 months
  • Neck or wrist worn
  • Plug and play
Customise Buy now
Payment Methods

Excludes VAT, which most customers don't pay. Learn more.

Push a button and get help.

A careline operator smiling

Our new digital pendant alarm plan provides you invaluable peace of mind with the latest technology and the fastest response time. There’s no need for a phone line as our system uses mobile phone technology to connect you to our team – just plug your alarm into the mains and you are all set up!

If you suddenly start to feel unwell or have an accident and you’re wearing our pendant alarm, help is always close at hand.

We hope you’ll never need our services. But if you do, just press the alarm button which will quickly and easily call for help in an emergency. Within seconds, our highly-trained care team will begin speaking to you through the loudspeaker on your base unit. Then we’ll get you the most appropriate help.

Our landline-free pendant alarms provide a sense of security and peace of mind for the elderly who live alone or have limited mobility, knowing that they have a lifeline in case of an emergency. In addition, wearing an alarm pendant can boost their confidence and independence, knowing they have a safety net to rely on.

Wear it at home or in the garden.

Wearing lanyard pendant

One of the benefits of a digital pendant alarm for the elderly is that it can be worn both inside the home and outside in the garden.

Worn comfortably around your wrist or on a lanyard; the pendant has a range of up to 200m*, making it ideal for most homes and gardens so that they can still communicate with the monitoring centre even if they are outside the home.

Our digital pendant alarm doesn’t require a telephone connection to work, making it ideal for people without a landline.

* This is the maximum distance you can be from the base unit while your pendant can still raise the alert.

Dual connectivity with 5-second call response.

Experience the next level of safety with our innovative digital pendant alarm offering two ways to stay connected to our 24/7 support team, ensuring your peace of mind at all times.

At Telecare24, we pride ourselves on answering calls within 5 seconds*, ensuring that help is always just moments away. Even if the mobile signal in your home is weak, rest assured that our base unit can also be plugged in to a broadband router, ensuring your continued protection. In the event of a power outage, our mobile connectivity ensures that you remain connected to us.

At Telecare24, your safety is paramount. We prioritise a dual connectivity approach, thoughtfully designed to address various scenarios and deliver unwavering support precisely when you need it the most.

* In order to achieve the fastest and most secure connection speeds, we recommend connecting the alarm to your broadband router using the ethernet cable included. The alarm will still connect to your area’s strongest mobile network if you don’t have broadband.

SAVE WITH TELECARE24.

This April we have some unbeatable offers available on our Digital Pendant Alarm plan!

  • Save £48 when you pay annually!
    (compared to £228 over 12 monthly payments)
  • Get a FREE KEY SAFE (worth £29)
    Use code KEYSAFE at the checkout.

Don’t miss out on the opportunity to enjoy these incredible savings and enhance your safety and peace of mind!

Terms apply.

What does a pendant alarm do?

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Digital pendant alarms for the elderly are designed to keep you safe at home and give you and your loved ones peace of mind.

When you press your alarm and speak to our 24/7 care team, we’ll immediately ask you if you are okay and assess whether you need help.

If necessary, we’ll get in touch with your emergency contacts or, if the situation requires, we can also contact the emergency services on your behalf.

What equipment will be provided to me?

A Novo personal alarm base unit pictured with a Smile pendant

There are just two pieces of equipment to get to know as part of your digital pendant alarm plan.

The pendant

  • Wear it like a watch or on a lanyard.
  • Press the button to activate the base unit and call for help
  • Waterproof. Wear it in the bath or shower.
  • Up to 200m range (pendant to base unit)
  • 18-24 months battery life, dependent on use (replaced for free*)

The base unit

  • Has an integrated SOS button if your pendant is out of reach
  • Speak to our team via the two-way loudspeaker
  • Uses mobile phone technology to connect to the strongest signal available in your area
  • No phone line required (unaffected by the digital switchover)
  • Features a 48 hour battery backup, in the event of a power cut

* Our team will automatically be notified when the battery on your pendant runs low. When this happens, we’ll reach out to arrange a free replacement.

“From the moment I contacted Telecare 24 I knew it would be a positive experience. So helpful and polite. They can be reached immediately and the person on the end of the telephone has been so helpful. Setting the equipment up was very easy and making the test call was met by a very friendly person at the other end. It has given my aunt some of her confidence back to enable her to walk around the house again.”

Will the pendant alarm help me if I fall?

A senior man sitting down with his walking stick, smiling.

Our digital pendant alarm does not have automatic fall detection built-in. Instead, it has a button you can press when you need help, which you can wear around your wrist or on a lanyard.

If you are prone to falling or are feeling increasingly unsteady on your feet, you should look at our digital fall alarm plan instead.

How does it work?

Push the emergency button on your pendant or the base unit.
Your alarm will notify our 24/7 careline team that you may need our help.
Our team will begin speaking to you via the base unit, and will arrange any help you may need.

Install in 2 easy steps.

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Getting started with a digital fall alarm is much easier than an analogue alarm. What’s more, we fully test your equipment before sending it out to you!

We are always happy to help if you need us to – just give us a call free on 0800 180 85 40.

  1. Plug your base unit into a mains power socket
  2. Test your alarm by pressing the button on your pendant. When you speak to our care team, tell them it’s new and you’re testing it out.

That’s it!

If you have broadband at home, you can also connect your base unit to the router for a backup connection.

Plan details.

Everything in one place.

How is it activated?

  • Push a button on the wearable device or the base unit

    Get help by pressing the button on the pendant, or by pressing the button on the base unit

  • Automatic fall detection

    For an alarm that will automatically trigger when you fall, look at our Fall Alarm plan

Wearing options

  • On the wrist

    Wear it like a watch.

  • Around the neck

    Wear it on a lanyard.

Where can it be used?

  • At home
  • In the garden
  • In the bath or shower

    The pendant is IP67 water resistant, which means you can comfortably wear your alarm whenever you take a bath or shower.

Range

  • Up to 200m

    This is the approximate distance you can be from the base unit and still press your pendant to activate an emergency call. Distances can vary depending on thickness of walls and other factors.

Battery life

  • Pendant: 18-24 months, dependent on use

    Our team will automatically be notified when the battery runs low. When this happens, we'll reach out to arrange a free replacement

  • Base unit: Mains-powered with a 48hr backup battery

Connectivity

  • SIM-enabled

    Connects to the strongest mobile network signal in your area.

  • (Optional) Broadband

    Use the included ethernet cable to connect our alarm directly to your broadband router.

  • No phone line required (landline-free)

Size and weight

  • Pendant: 45 x 30 x 14mm (HxWxD), 12 grams
  • Base unit: 130 x 175 x 68mm (HxWxD), 300 grams

Who manufactures the devices?

  • All of the equipment is manufactured by Legrand (Neat).

Careline service

  • 24/7 monitoring

    Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm.

Contract

  • Minimum 12 months

Requirements

  • You must complete a Service Agreement

    We'll ask you to fill in a short form after you have placed your order. This is how we collect your medical and emergency contact details.

Billing

  • Pay monthly at £15 or get over 3 months free by paying for 12 months upfront at £180, equivalent to £15/month

    Prices shown exclude VAT

Setup fee

  • A one-time setup fee of £45 (excl. VAT)

    This non-refundable fee enables us to prepare your new alarm and collate all of your medical and emergency contact details on our systems.

Optional extras

  • Key safes and extra pendants available

    To add one of these, choose 'Customise' instead of 'Buy Now'

Delivery

  • Free

Need to download the user guide?

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Get your free info pack.

Our free info pack makes it easy to understand your options and share these with your loved ones.

  • Everything you need to know about our service
  • Real-life testimonials
  • Frequently asked questions
  • An order form and return envelope

Download our brochure today or get one in the post, free of charge.

Request info pack

Frequently asked questions.

These are some of the most common questions asked about our pendant alarm plan.

When you activate your pendant alarm, we’ll speak to you through the loudspeaker and microphone on the base unit. (You can’t use the pendant to talk to us!)

If we cannot communicate with you via the base unit, we will call your landline phone to ensure everything is okay. If there is no response, we will call keyholders or – if the situation requires – the emergency services.

If you have trouble hearing us when we speak to you through your alarm, we’ll call one of your emergency contacts to check that you are okay.

Extra pendants are available at the checkout at an additional cost.

Adding an extra pendant to your plan is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 careline alarm.

If you live alone, you might also find it useful to have another device handy somewhere else in your home.

If you order an extra pendant for somebody else, we’ll ask you for their medical and emergency contact details as well.

The simple answer is no, as everything is included in your plan.

  • There is no charge at all if you have one of our digital personal alarm plans.
  • If you still have one of our analogue personal alarm plans, when you raise an alert for help, your personal alarm unit will act like a phone and place a call to our control centre using an 0844 number. Please note that your telephone service provider may charge you for these calls if they are not included within your tariff. You should check with your phone service provider or visit Ofcom for further details.
    • *Using 0844 numbers for careline services is something that is recommended by Ofcom. We cannot change this number.

The pendant has a battery life of 18-24 months, dependent on use. Our team will automatically be notified when the battery on your pendant runs low. When this happens, we’ll reach out to arrange a free replacement.

In the event of a power cut, the base unit is features a backup battery that will last up to 48 hours dependent on use, ensuring your careline service remains intact while your mains power is restored

Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable pendant alarm will not do anything when activated.

Epilepsy or dementia can cause changes in a person’s behaviour, movement, or state of consciousness.

In addition, individuals with epilepsy or dementia may have problems with falls and memory loss.

To ensure that help is available in an emergency, it is advised that people with epilepsy or dementia use a pendant alarm.

The best providers do not mind when you accidentally set off your alarm.

In fact, they are happy about it because they know that your device is working and you are safe and sound.

Pendant alarms for the elderly that are supplied by Telecare24 are IP67 water resistant, and can be dropped into water up to a metre deep for up to half an hour.

So you can comfortably wear your pendant alarm when taking a bath or showering.

Pendant alarms are particularly useful for older adults, people with disabilities, or anyone who lives alone and may need assistance in the event of an emergency.

Hear from the people we've helped.

Brenda

“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”

Brenda

Pendant Alarm

Carol

“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”

Carol

Pendant Alarm

Helen

“It's very reassuring to have the button as I live on my own, and it's particularly good that the family know I have it too.”

Helen

Pendant Alarm

Why do I have to choose?

Traditional phone lines are going away soon.

What’s happening?
By 2025, all telephone communication in the UK will be powered by a fully digital network. To achieve this, Openreach is gradually disconnecting analogue telephone lines. It is therefore vital to choose the right careline plan now.

When should I upgrade to a digital careline plan?
It is crucial to select one of our digital plans if your traditional phone line has already been disconnected and your provider has already switched you to a digital service, if you have broadband in your home, or if you don’t have a phone line at all.

If you still have an analogue telephone line
Those who still have a traditional phone line at home can still choose our analogue pendant alarm plan. Keep in mind, however, that Openreach will eventually disconnect your line and your personal alarm will stop working as a result. To keep your careline service functional, you must upgrade to a digital plan.

Now is the time to upgrade to digital
We recommend choosing one of our digital plans to ensure that your personal alarm works seamlessly no matter what type of phone line you have. Our careline service ensures peace of mind with future-proof digital equipment.

You can order a digital personal alarm online, or if you have any questions please give us a call on 0800 180 85 40.

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Registered in England, Company No. 06600164