Some frequently asked questions.
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This non-refundable fee enables us to prepare your alarm and collate all of your medical and emergency contact details on our systems.
If you have a disability or a long-term medical illness, HMRC allows you to order an alarm from Telecare24 without paying VAT. We call this VAT exemption. (Please note, VAT applies to key safes, regardless of your VAT exemption status.)
To avoid paying VAT when you order from us, simply choose “I am exempt from paying VAT” at the checkout, and we’ll take care of the rest.
Learn more about VAT exemption and how you can take advantage of this 20% saving.
The contract length for all of our service plans is a minimum term of 12 months. The minimum term applies whether you select the monthly or annual payment option (on the pendant and fall plans) and always on the GO! plan. This period starts from the date we dispatch your equipment.
You rent the equipment from us for the duration of your service. Your equipment must be returned to us at the end of your service agreement.