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Personal Alarms
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Features
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24/7 Careline Service
There for you 24 hours a day, seven days a week.
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Automatic Fall Detection
Alarms that alert us when you fall. Ideal for people who have fallen or are worried about falling.
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Alarms for the Elderly
Reassurance for people in later life and their loved ones.
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Pendant Alarms
Alarms worn around the neck that are comfortable and discreet.
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Digital Personal Alarms
Keep your independence when your landline is disconnected.
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Panic Button Alarms
Get peace of mind knowing that help is just a button press away.
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Why Choose Us
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Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
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Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
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Meet the Team
Meet some of the people who help to make us a great telecare service.
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Resources & Support
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The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
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Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
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VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
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Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
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- Free Info Pack
- View Plans
Request A Free Info Pack
Request A Free Info Pack
Our free info pack explains everything you need to know and makes it easy to understand the options and share these with your loved ones.
What’s in the pack?
Inside your free information pack, you will find:
- Everything you need to know about our alarms and careline service
- Real-life testimonials
- Frequently asked questions
- Extra products available with your order
Perfect for discussing with your loved ones.
Compare plans.
Digital Pendant Alarm plan
Immediate help at the push of a button
Digital Fall Alarm plan
Automatically calls for help when you fall
GO Active! GPS Alarm plan
Reassurance while you're out and about
Key features
Immediate help at the push (or pinch) of a button. SOS button
Within seconds of your alarm being triggered by a fall, we’ll be speaking to you through the base unit and we’ll get you the help you need Fall detection
Uses the mobile network and built-in GPS location, allowing our monitoring team to get help to you if you activate the alarm while you're away from home. Go anywhere
Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm. 24/7 monitoring
You rent the equipment from us for the duration of your service. Equipment incl.
Requires a telephone line
Minimum term
12 months
12 months
12 months
Compatible with digital phone lines
Not required
Wearing options
Wrist / Lanyard
Wrist
Lanyard
Where can it be used?
At home
In the garden
Anywhere
Range
Up to 200m
Up to 200m
Unlimited
Pricing
Billing options
Annual billing
£15/month
Monthly billing
£19/month
Annual billing
£19/month
Monthly billing
£24/month
Annual billing
£21/month
Setup fee
£45
£45
£45
Delivery
FREE
FREE
FREE
VAT exemption
* All prices shown are excluding VAT, which most of our customers don't pay.
Pay today
(includes setup fee)
Annual billing
£225
Monthly billing
£64
Annual billing
£273
Monthly billing
£69
£297
Some frequently asked questions.
Don't see your question below? Give us a call.
This non-refundable fee enables us to prepare your alarm and collate all of your medical and emergency contact details on our systems.
If you have a disability or a long-term medical illness, HMRC allows you to order an alarm from Telecare24 without paying VAT. We call this VAT exemption. (Please note, VAT applies to key safes, regardless of your VAT exemption status.)
To avoid paying VAT when you order from us, simply choose “I am exempt from paying VAT” at the checkout, and we’ll take care of the rest.
Learn more about VAT exemption and how you can take advantage of this 20% saving.
The contract length for all of our service plans is a minimum term of 12 months. The minimum term applies whether you select the monthly or annual payment option (on the pendant and fall plans) and always on the GO! plan. This period starts from the date we dispatch your equipment.
You rent the equipment from us for the duration of your service. Your equipment must be returned to us at the end of your service agreement.
Absolutely! We run a range of exciting special offers every month.
To see information on the latest offers that are available, visit our Offers page.
Hear how we have helped people like you.
“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”
Fall Alarm
“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”
Pendant Alarm
“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”
Pendant Alarm
