Our complete guide to careline alarms in 2022

A careline alarm is simply a set of equipment that lets you easily call for help when you need it.

Our equipment comes in 2 parts:

1. The first part is the pendant – small, lightweight, and worn like a watch or on a lanyard. You can press the call button on the pendant in an emergency. If you have our fall alarm or GPS alarm and you suffer a fall, the device will raise the alert for you even if you can’t.
2. The base unit is the second part. This is wirelessly connected to your pendant and is what calls for help and lets you talk to our careline team.

The careline alarm is how you tell us there’s a problem, our careline service is what happens next. It’s the lifeline, the part that gives you peace of mind knowing that help is only a few seconds away when you need it.

When you activate your alarm, our professional careline team will answer your call within seconds, assess the situation and get you the help you need, fast.

Our free information pack explains everything you need to know and makes it easy to understand the options and to discuss them with your loved ones.

Download our brochure today or have one sent to you in the post, completely free of charge.

A careline alarm is perfect for someone who lives alone and wants to keep to their independence. Our alarms can help you to live a more fulfilling and independent life for longer.

Living alone can make you vulnerable when you need help. We provide a lifeline; an emergency contact when it matters the most.

If you’re someone with unpredictable health problems or have a disability that means you need to be able to access help fast, a careline alarm can make a world of difference.

Careline alarms are ideal for people who are prone to falling over every now and then. If this is you, a fall alarm could be perfect.

Our service is not just for the elderly or infirm. Plenty of our customers are perfectly healthy ‘get up and go’ people who just want to retain their independence both at home and outdoors.

Because when you know help is always at hand, nowhere’s off-limits.

It’s funny how such a small device can take away such a large amount of worry. Across the UK, that’s exactly what we are doing for our customers and their families.

Tomorrow, you might just be able to stop worrying and enjoy life a little more. That’s the combined power of our alarms and our careline team.

Because when you know your loved one has 24/7 help at hand, you can breathe a little more easily. And if there’s ever a problem, we’ll be in touch.

If the information on our website isn’t helpful enough for you, then why not give our customer service team a call?

We are available on the phone from 9 am to 5 pm Mon-Thurs, and from 9 am to 4.30 pm on Fridays, except for bank holidays.

Alternatively, you can send us an email or open a live chat.

See first-hand what happens when you call for help with this short video demonstration, presented by Telecare24 ambassador and TV’s very own Dr Hilary Jones MBE.

Most careline alarms should work up to a range of 100-200 metres from the base unit, depending on the equipment that you choose. That’s comfortably enough for most homes and gardens.

If you want peace of mind while you’re out and about, a GPS careline alarm would be more suitable for you. GPS alarm devices like ours use the mobile network to function.

In the context of careline alarms, GSM and GPS trackers (like the Buddi) have a SIM card inside and use the mobile phone network to function, instead of needing to be plugged into your home landline like a traditional careline alarm.

These types of alarms are ideal if you’re the outdoorsy type and you want to have peace of mind while you’re out and about.

In our case, they all mean the same thing!

Careline alarms have lots of different names. SOS buttons, emergency call buttons, panic alarms and alert devices are a few more names you might hear. The monitoring service itself is known by different names too – you might hear it called a ‘careline’, a ‘lifeline service’, telecare services, or even just ‘telecare’.

The important thing to remember is that to keep you safe, you need two things; a way to raise the alert, and someone waiting to answer and ensure help reaches you fast.

Have you received a notice from your telephone provider about your landline service being upgraded to digital? Has your landline already been upgraded to a digital one?

We’ve created a guide that aims to answer all your questions and leave you feeling confident about what the digital switchover means for you as a careline alarm user.