-
Personal Alarms
-
Features
-
24/7 Careline Service
There for you 24 hours a day, seven days a week.
-
Automatic Fall Detection
Ideal for people who have fallen before or are at risk of falling.
-
Reassurance in Later Life
Peace of mind for older adults and their loved ones.
-
Comfortable Pendant Alarms
Alarms worn around the neck that are comfy and discreet.
-
Digital Personal Alarms
No telephone line required.
-
Panic Buttons
Push a button to get help. Available on all plans.
-
Water-resistant Wearables
All of our wearables are IP67 rated and are suitable for use in the bath and shower.
-
-
Why Choose Us
-
Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
-
Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
-
Meet the Team
Meet some of the people who help to make us a great telecare service.
-
-
Resources & Support
-
The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
-
Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
-
VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
-
Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
-
- Free Info Pack
- View Plans
About Telecare24
Who is Telecare24?
We are the UK’s leading careline service. Across the UK, our alarms and careline team are helping thousands of people to live independently and confidently – which means their families can worry less too.
Our mission & values.
Our mission is to help our customers and their loved ones live worry-free lives and to help them to be their best every day. These values are our way of getting there.
We believe everyone should be able to live life to the fullest, free from worry.
Our careline personal alarms make that easy for you and your family.
When you need us, we’ll respond with reassuring speed. Once your alarm is activated, one of our friendly team will speak to you within seconds, assess your situation fast and get you the help you need.
Our service includes three simple plans, so you can select the right option for your needs. Our customers find our alarms really straightforward to set up and incredibly easy to use.
Our customers put their trust in us. Every day, we ensure we repay that trust by offering the swift, personal, reliable service they expect from us. Getting it right is important to us, and we strive to provide service we can be proud of.
If you were to fall, who would be there to help you? For thousands of people across the UK, the answer is us.
Why choose us?
Telecare24 has been helping thousands of families stop worrying since 2011, providing a service that gives people the confidence to live independently.
Hear from the people we've helped.
We provide peace of mind for you and your family with our careline service and personal alarms, but don’t just take our word for it…
“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”
Fall Alarm
“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”
Pendant Alarm
“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”
Pendant Alarm
"The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night."
Our services typically include personal alarms for the elderly with wearable alarm devices, such as pendants or bracelets, with an emergency button that can be pressed to initiate a call for help.
When the alarm is activated, the user is connected to a 24/7 monitoring centre where trained staff can assess the situation and take appropriate action, such as contacting a designated emergency contact or dispatching emergency services.
We also make sure our personal alarm plans are affordable, even for people with low income or tight budgets.
Compare telecare services
Part of the same group
Part of the same group
Telecare24
Taking Care
Age Co
LifeConnect24
Careline365
Trustpilot rating
4.7
4.6
4.7
3.8
4.5
We respond to your emergency calls within 5 seconds*, well below the targets set by the TSA. *Based on using our Digital Pendant and Fall Alarm plans when connected using an ethernet cable. Published response times
Monthly billing options
The Telecare Service Association (TSA) sets standards for the industry to ensure that telecare services meets the highest level of quality and safety. TSA members
All of our parcels are dispatched via Royal Mail's Tracked24 service. Free next day delivery
Full UK coverage
Lifetime warranty
Your telecare team.
No matter the time of day or night, when you need us most, our careline team will be there for you in seconds.
- We respond within 5 seconds*
- A team of professionals that really care
- Access to emergency services
- Two UK-based alarm response centres
You are about to leave the Telecare24 website.
This link will open an external site in a new tab.
Please note that we are not responsible for the content or privacy practices of external websites.