About Telecare24

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Our mission & values

It is our mission to provide peace of mind to our users and their loved ones, helping them to live their best lives every day. These values are how we get there.

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We empower people to be independent
We believe everyone should be able to live life to the fullest, free from worry.
For you and your family, our personal alarms make that easy.
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We enable peace of mind
When you need us, we’ll respond with reassuring speed. Once your alarm is activated, one of our friendly team will speak to you within seconds, assess your situation fast and get you the help you need.

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We keep it simple
Our service includes three simple plans so you can select the right option for your needs. Customers find our alarms really straightforward to set up and incredibly easy to use.
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We care
Our customers put their trust in us. Every day, we ensure we repay that trust by offering the swift, personal, reliable service they expect from us. We care about getting it right, and we’re committed to delivering a service we can be proud of.
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We help people wave goodbye to worry
If you were to have a fall, who would be there to help you? For thousands of people across the UK, the answer is us.
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Your careline team
How your care team works

"The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night."

See case studies

Our experience

If you want to create a great careline service, it needs people who truly care. Meet some of the people who do.

Meet the team



Neil has over twenty years of experience in the telecare sector and has used his vast expertise to make Telecare24 the most trusted careline company in the UK.




Stewart has been involved with the telecare industry for over twenty years and his wealth of experience has helped Telecare24 become the UK’s most popular telecare service.



Control Center Manager

Amy is the manager of our alarm response centre and plays a vital role in ensuring that our care team provide the assistance you need.

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