Request free info pack >

About Telecare24

  • Home
  • >
  • About Telecare24
An orange heart icon

Who are Telecare24?

We’re the UK’s leading careline service. Across the UK, our alarms and careline team are helping thousands of people to live independently and confidently – which means their families can worry less too.

Our mission & values

It is our mission to provide peace of mind to our users and their loved ones, helping them to live their best lives every day. These values are how we get there.

A blue icon of a clenched fist
We empower people to be independent
We believe everyone should be able to live life to the fullest, free from worry.
For you and your family, our personal alarms make that easy.
A blue icon showing peace of mind
We enable peace of mind
When you need us, we’ll respond with reassuring speed. Once your alarm is activated, one of our friendly team will speak to you within seconds, assess your situation fast and get you the help you need.
A blue icon reflecting 3 simple choices
We keep it simple
Our service includes three simple plans so you can select the right option for your needs. Customers find our alarms really straightforward to set up and incredibly easy to use.
A blue icon of a hand holding a heart
We care
Our customers put their trust in us. Every day, we ensure we repay that trust by offering the swift, personal, reliable service they expect from us. We care about getting it right, and we’re committed to delivering a service we can be proud of.
A blue icon of a waving hand
We help people wave goodbye to worry
If you were to have a fall, who would be there to help you? For thousands of people across the UK, the answer is us.
A preview of Telecare24 information brochure

Get a free info pack

Our free information pack explains everything you need to know and makes it easy to understand the options and to discuss them with your loved ones.

Download our brochure today or get one in the post, free of charge.

Request a free info pack
Your careline team

Your careline team

Whatever the time of day or night, when you need us most, our careline team will be communicating with you in seconds.

  • We respond within 9 seconds
  • A team of professionals that really care
  • Priority access to emergency services
  • UK-based alarm response centre
How your care team works

"The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night."

See case studies

Our experience

If you want to create a great careline service, it needs people who truly care. Meet some of the people who do.

Meet the team
Neil

Neil

Director

Neil has over twenty years of experience in the telecare sector and has used his vast expertise to make Telecare24 the most trusted careline company in the UK.

Stewart

Stewart

Director

Stewart has been involved with the telecare industry for over twenty years and his wealth of experience has helped Telecare24 become the UK’s most popular telecare service.

Amy

Amy

Control Center Manager

Amy is the manager of our alarm response centre and plays a vital role in ensuring that our care team provide the assistance you need.

Trustpilot

Need some help?
Here are some helpful links.

Want to talk to someone?

Call us on 0800 180 85 40
Request an Info Pack
Read our FAQs

© 2022 Telecare24 Ltd.

Registered in England, Company No. 06600164