We’re the UK’s leading careline service. Across the UK, our alarms and careline team are helping thousands of people to live independently and confidently – which means their families can worry less too.
"The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night."
It is our mission to provide peace of mind to our users and their loved ones, helping them to live their best lives every day.
These values are how we get there.
We empower people to be independent We believe everyone should be able to live life to the fullest, free from worry. For you and your family, our personal alarms make that easy.
We enable peace of mind When you need us, we’ll respond with reassuring speed. Once your alarm is activated, one of our friendly team will speak to you within seconds, assess your situation fast and get you the help you need.
We keep it simple Our service includes three simple plans so you can select the right option for your needs. Customers find our alarms really straightforward to set up and incredibly easy to use.
We care Our customers put their trust in us. Every day, we ensure we repay that trust by offering the swift, personal, reliable service they expect from us. We care about getting it right, and we’re committed to delivering a service we can be proud of.
We help people wave goodbye to worry If you were to have a fall, who would be there to help you? For thousands of people across the UK, the answer is us.
Your careline team
Whatever the time of day or night, when you need us most, our careline team will be communicating with you in seconds.