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Personal Alarms
Personal Alarm Plans
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About Telecare24
Who is Telecare24?
We are the UK’s leading careline service. Across the UK, our alarms and careline team are helping thousands of people to live independently and confidently – which means their families can worry less too.
Our mission & values.
Our mission is to help our customers and their loved ones live worry-free lives and to help them to be their best every day. These values are our way of getting there.
We believe everyone should be able to live life to the fullest, free from worry.
Our careline personal alarms make that easy for you and your family.
When you need us, we’ll respond with reassuring speed. Once your alarm is activated, one of our friendly team will speak to you within seconds, assess your situation fast and get you the help you need.
Our service includes three simple plans, so you can select the right option for your needs. Our customers find our alarms really straightforward to set up and incredibly easy to use.
Our customers put their trust in us. Every day, we ensure we repay that trust by offering the swift, personal, reliable service they expect from us. Getting it right is important to us, and we strive to provide service we can be proud of.
If you were to fall, who would be there to help you? For thousands of people across the UK, the answer is us.
Why choose us?
Telecare24 has been helping thousands of families stop worrying since 2011, providing a service that gives people the confidence to live independently.
Hear from the people we've helped.
We provide peace of mind for you and your family with our careline service and personal alarms, but don’t just take our word for it…
“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”
Anne
Fall Alarm
“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”
Brenda
Pendant Alarm
“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”
Carol
Pendant Alarm
"The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night."
Our services typically include personal alarms for the elderly with wearable alarm devices, such as pendants or bracelets, with an emergency button that can be pressed to initiate a call for help.
When the alarm is activated, the user is connected to a 24/7 monitoring centre where trained staff can assess the situation and take appropriate action, such as contacting a designated emergency contact or dispatching emergency services.
We also make sure our personal alarm plans are affordable, even for people with low income or tight budgets.
Compare careline alarms
Part of the same group
Part of the same group
Telecare24
Taking Care
Age Co
LifeConnect24
Careline365
Telecare Choice
Trustpilot rating
4.7
4.5
4.0
4.4
4.5
4.4
We respond to your emergency calls within 9 seconds, well below the targets set by the TSA. Published response times
Monthly billing options
Telecare Service Association (TSA) accreditation means you are guaranteed to receive a fast, reliable, trustworthy and friendly service. TSA accredited
All of our parcels are dispatched via Royal Mail's Tracked24 service. Free next day delivery
Full UK coverage
Lifetime warranty
Our team
When you have been in the telecare industry as long as we have, you realise that great service involves much more than just providing the best equipment. It takes the right people. People who are committed to our customers and their families. People who know what great care really looks like.
If you want to build a great careline service, it takes people who are truly committed. Meet some of the people who do.
Neil
Director
Neil has over twenty years of experience in the telecare sector and has used his vast expertise to make Telecare24 the most trusted careline company in the UK.
Stewart
Director
Stewart has been involved with the telecare industry for over twenty years and his wealth of experience has helped Telecare24 become the UK’s most popular telecare service.
Amy
Control Center Manager
Amy is the manager of our alarm response centre and plays a vital role in ensuring that our care team provide the assistance you need.
Emma
Customer Care Manager
Emma joined Telecare24 whilst the company was in its infancy and has been instrumental in growing and shaping the team to the well-oiled machine we have today.
Rachel
Customer Service Team Leader
As our most experienced customer service agent, Rachel has a wealth of experience and is a dedicated member of the Telecare24 team. She has a passion for providing the highest level of customer service and inspiring her team to go the extra mile.
Tanya
Finance Manager
Tanya is our longest serving employee. Her experience in the financial sector has been essential in enabling Telecare24 to grow into one of the UK's largest careline alarm providers.
Your careline team.
No matter the time of day or night, when you need us most, our careline team will be there for you in seconds.
- We respond within 9 seconds
- A team of professionals that really care
- Priority access to emergency services
- UK-based alarm response centre
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