Pendant Alarm Plan

Press a button and get immediate assistance with our standard pendant alarm plan

  • £120 for 12 months service
  • 3 Months Free! 12 months for the price of 9 when taking out an annual plan
  • No contract, cancel any time
  • Includes a base unit and a pendant alarm
  • Can be used at home and in the garden

How our Pendant Alarms Work

1

Using your pendant alarm Simply press the button on your pendant, or press the red button on the base unit. You will be automatically connected to our care team within seconds.

2

We answer Moments later, our care team will begin speaking to you through the loudspeaker on your base unit. We’ll ask you some questions so that we can get you the help that you need.

3

Help is on the way We’ll organise the most appropriate help for you based on your situation, whether that means contacting somebody you elect, or even the emergency services.

The Defender Combination Dial key safe

October Offer

Free Key Safe Worth £29

This month, we’re giving away a Defender Combination Dial Key Safe (pictured) free with all pendant alarm plan orders.

The Defender is an easy to use, highly secure combination dial key safe with a 4-digit combination wheel allowing for thousands of potential code options. The metal body ensures durability and the code cover door provides added security.

To claim your free key safe, order online and apply the coupon code ‘KEYSAFE’ in the basket. Customers ordering by telephone must quote the code ‘KEYSAFE’ when speaking to our customer service team.

See Terms & Conditions for details.

The UK’s #1 Standard for Careline Alarms

Our Pendant Alarm Plan is perfect if you just want peace of mind at home, without the added security of a fall sensor. We provide you with the very latest careline alarm and pendant which is connected to your phone line. You can immediately talk to our care team by simply pressing the pendant or the large button on the base unit.

What is a Pendant Alarm?

A personal pendant alarm is a device that allows you to call for emergency help at the press of a button. It can be worn either around your wrist like a watch or as a pendant on a lanyard that you wear around your neck.

What does a Pendant Alarm do?

Our pendant alarm is designed to keep you safe at home and give you and your loved one’s peace of mind. When you press the button, the base unit immediately connects you to our dedicated care team.

Please note, our pendant alarm does not have fall detection. If you are prone to falling over or have recently suffered a fall, take a look at our fall alarm plan.

Personal Alarm Equipment

When you order our standard Pendant Alarm Plan you will receive two pieces of equipment.

The alarm base unit simply plugs into the main telephone socket and a nearby power socket in your home, normally within 2 metres.

It has a very loud speaker and a highly sensitive microphone allowing you to have a conversation with our operator should you need to activate the alarm while you are at home.

The pendant can be comfortably worn either on the wrist or around the neck. We include both a wrist strap and a lanyard in the pack so that you can choose what is most comfortable for you.

Multiple careline alarm pendants

Need More Than One Pendant?

An extra pendant is a great idea if you have someone else living with you who would also benefit from using a careline alarm.

You might also find it useful to have an extra pendant around the house somewhere you can easily reach it – just in case you forget to put your main one on in the morning.

When placing your order, just select the Additional Pendant from the Optional Extras in the basket options.

Frequently Asked Questions

  • What does the initial £45 set-up fee cover?

    This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems.

  • How do you use a pendant alarm?

    Whether you are inside the house or outside in your garden, simply press the button on the pendant and you will be connected to our care team within a few seconds. You can also press the red button on the base unit itself.

    We program the pendant alarm especially for you before we dispatch it, so it’s ready to use out of the box straight away.

  • Who are pendant alarms for?

    Pendant alarms are ideal if you spend large amounts of time at home alone or have a long-term medical condition and want the peace of mind of being able to contact someone if you require help.

  • How do you wear a pendant alarm?

    Our pendant alarm can be worn on your wrist or around your neck on a lanyard. When you order a pendant alarm from Telecare24, we include both a wrist strap and a lanyard in the box meaning you can choose the most comfortable option for you.

  • Can I wear my pendant alarm while I am in bed?

    Yes, you can wear your alarm while you are in bed.

  • Can I order an extra pendant alarm?

    Yes. Extra pendant alarms can be added at the checkout if you are ordering online. If you would prefer to order over the telephone, just let us know you’d like an additional alarm when you call us.

    If there is somebody else at home who would benefit from a pendant alarm then you can also order an extra alarm for them.

  • Can I wear my personal alarm in the bath or shower?

    Yes. Our alarms are rated as IP67 water resistant so that you can comfortably wear your alarm whenever you take a bath or shower.

    The IP67 rating means that the alarm can be dropped into a body of water up to a meter deep for as long as half an hour.

Request Your Free Info Pack Today

Our careline information pack outlines all the important details you need to know. We also include an easy application form and a freepost envelope so you have the option of either ordering online or through the post.



How would you like to receive your free info pack?

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Find out why thousands of families around the UK trust us to look after their relatives.

Request Your Free Info Pack

Our free brochure contains everything you need to know about our careline service.



How would you like to receive your free info pack?

By requesting an information pack you are giving Telecare24 permission to use the details supplied to contact you with relevant information about our services. You can withdraw your consent whenever you want by contacting us. You can view our Privacy Policy here