Compare Our Personal Alarm Plans

Analogue Pendant Alarm

Analogue Pendant Alarm plan

Get instant help at the push of a button

£9/month*

when you pay annually

  • Analogue - Phone line required
  • 100m range
  • Waterproof pendant
  • 24/7 monitoring for 12 months
  • Neck and wrist straps
  • Plug and play

Digital Fall Alarm

Private: Analogue Fall Alarm plan

Automatically calls for help when you fall

£19/month*

when you pay annually

  • Fully Digital - No phone line required
  • 200m range
  • Waterproof fall detector
  • 24/7 monitoring for 12 months
  • Wrist-worn
  • Plug and play
Save an extra £10 with code FALL10 Pay Annually (£19/month)
Get 3 months free when you pay annually

GO! GPS Alarm

GO! GPS Alarm plan

Reassurance while you're out and about

£21/month*

when you pay annually

  • Unlimited range
  • No landline required
  • 24/7 monitoring for 12 months
  • Water resistant
  • Fall sensor + GPS included

* VAT exempt prices. 95% of our customers are exempt from VAT, subject to a disability or long-term illness. Learn more.
New customers are subject to a one-time non-refundable setup feeThis non-refundable fee enables us to prepare your alarm and collate all of your medical and emergency contact details on our systems. of £45.

We answer calls
within 5 seconds*
Free next working
day delivery
Rated 'Excellent'
on Trustpilot

Why do I have to choose?

Traditional phone lines are going away soon.

What’s happening?
By 2025, all telephone communication in the UK will be powered by a fully digital network. To achieve this, Openreach is gradually disconnecting analogue telephone lines. It is therefore vital to choose the right careline plan now.

When should I upgrade to a digital careline plan?
It is crucial to select one of our digital plans if your traditional phone line has already been disconnected and your provider has already switched you to a digital service, if you have broadband in your home, or if you don’t have a phone line at all.

If you still have an analogue telephone line
Those who still have a traditional phone line at home can still choose our analogue pendant alarm plan. Keep in mind, however, that Openreach will eventually disconnect your line and your personal alarm will stop working as a result. To keep your careline service functional, you must upgrade to a digital plan.

Now is the time to upgrade to digital
We recommend choosing one of our digital plans to ensure that your personal alarm works seamlessly no matter what type of phone line you have. Our careline service ensures peace of mind with future-proof digital equipment.

You can order a digital personal alarm online, or if you have any questions please give us a call on 0800 180 85 40.

* Based on using our Digital Pendant and Fall Alarm plans when connected using an ethernet cable.

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Unsure which of our plans is right for you?

Compare features and prices

SAVE WITH TELECARE24.

This March we have some unbeatable offers available on our digital personal alarm plans!

Digital Pendant Alarm plan

  • Save £48 when you pay annually.
    (compared to £228 over 12 monthly payments)
  • Get a FREE KEY SAFE (worth £29) by using code KEYSAFE at the checkout.

Digital Fall Alarm plan

  • Save £70 when you pay annually.
    (compared to £288 over 12 monthly payments)
    Use code FALL10 at the checkout when you place your order online to unlock an extra £10 discount (annual billing only).
  • Get a FREE KEY SAFE (worth £29)
    Use code KEYSAFE at the checkout.

GO! GPS Alarm plan

  • Get a FREE KEY SAFE (worth £29) by using code KEYSAFE at the checkout.

Don’t miss out on the opportunity to enjoy these incredible savings and enhance your safety and peace of mind!

Terms apply.

View offers

A plan to suit everybody.

Analogue Pendant Alarm

Analogue Pendant Alarm plan

Immediate help at the push of a button

View digital plan View analogue plan

Digital Fall Alarm plan

Digital Fall Alarm plan

Automatically calls for help when you fall

View digital plan

GO! GPS Alarm plan

GO! GPS Alarm plan

Reassurance while you're out and about

View plan

Key features

Immediate help at the push (or pinch) of a button. SOS button

 

 

 

Within seconds of your alarm being triggered by a fall, we’ll be speaking to you through the base unit and we’ll get you the help you need Fall detection

Uses the mobile network and built-in GPS location, allowing our monitoring team to get help to you if you activate the alarm while you're away from home. Go anywhere

Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm. 24/7 monitoring

You rent the equipment from us for the duration of your service. Equipment included

Minimum term

12 months

12 months

12 months

Compatible with digital phone lines

Not required

Wearing options

Wrist / Lanyard

Wrist

Lanyard


Where can it be used?

At home

 

 

 

In the garden

Anywhere

For Pendant and Fall Alarm customers, this is the approximate distance you can be from the base unit and still press your pendant or fall sensor to activate an emergency call.

Distances can vary depending on thickness of walls and other factors
Range

Up to 200m

Up to 200m

Unlimited


Pricing

Billing options

 

Annual plan
From £9/month

Monthly plan
From £13.99/month

 

Annual plan
From £19/month

Monthly plan
From £24/month

 

Annual
£21/month

This non-refundable fee enables us to prepare your alarm and collate all of your medical and emergency contact details on our systems. Setup fee

£45

£45

£45

All of our parcels are dispatched via Royal Mail's Tracked 24 service Delivery

FREE

FREE

FREE

If you have a disability or a long-term illness, you could qualify for VAT exemption. We'll go over this with you at the checkout. VAT exemption

* All prices shown are excluding VAT, which most of our customers don't pay.


Pay today

(includes setup fee)

Annual plan
From £153

Monthly plan
From £58.99

Annual plan
From £273

Monthly plan
From £69

£297


orange-search-question-icon
Guide to Careline Alarms
A white icon of a package
Order your alarm online or call us.
A white icon of a notification bell
Your new alarm is ready to use immediately.
A white icon of a person playing golf
Continue with your daily activities.
A white icon of a button
If you need help, press the SOS button.
A white icon of a person falling
If you have our fall alarm, it will automatically activate when a fall is detected.
A white icon of a phone
Our 24/7 monitoring team will get you the help you need.
Get your free info pack
illustration

Frequently asked questions.

Here are some of our most commonly asked questions.

You rent the equipment from us for the duration of your service. At the end of your service contract, you must return your equipment to us. When you speak to us to confirm you are ending your contract, we’ll send you a pre-paid shipping label to use.

Existing customers on our Buddi plan can keep their devices after their service ends.

The minimum contract term for all our service plans is 12 months. The minimum term applies regardless of whether you choose the monthly or annual payment option, and always on the GO! plan. This period starts on the date we dispatch your equipment.

Yes, our personal alarm equipment is easy to install and it come with simple instructions in the box.

  • If you have one of our digital personal alarms, all you need to do is plug the base unit into a mains power socket.
  • If you have an analogue personal alarm, then you also need to connect your telephone line into the back of the base unit. Be sure to follow the instructions that come in the box.
  • The GO! GPS alarm equipment just needs to be charged using the charging cables that we provide.

Please note, when your analogue landline service is switched off, you will need to upgrade your personal alarm to a digital one.

We’ve made sure that your equipment is really simple to set up, but we are always happy to help if you need us to – just give us a call.

This non-refundable fee enables us to prepare your alarm and collate all of your medical and emergency contact details on our systems.

If you have a disability or a long-term medical illness, HMRC allows you to order an alarm from Telecare24 without paying VAT. We call this VAT exemption. (Please note, VAT applies to key safes, regardless of your VAT exemption status.)

To avoid paying VAT when you order from us, simply choose “I am exempt from paying VAT” at the checkout, and we’ll take care of the rest.

Learn more about VAT exemption and how you can take advantage of this 20% saving.

  • If you order one of our digital plans, the simple answer is no.
  • Our digital plans are unaffected by the digital switchover as they use SIM technology and not the landline telephone network.

Our analogue pendant alarm plan requires you to have a working landline telephone in the property.

Please note, if you have an analogue personal alarm installed in your home then you will need to upgrade when your analogue landline is switched off in the near future.

Not aware of the UK’s telephone switchover?
Learn more about the digital switchover or give us a call and we’ll happily talk you through it.

Epilepsy or dementia can cause changes in someone’s behaviour, movement or in level of consciousness. Not only that, someone with epilepsy or dementia can have falling and memory loss issues. To make sure that assistance is available, it is wise for people with epilepsy or dementia to use our products.

Accidental triggers will happen from time to time and our team expects this. We’ll ask you if you are okay and assess your situation.

If necessary, we will alert the emergency services and arrange for immediate help.

All of our wearable devices are waterproof* and are fine to wear in the bath or shower.

*They have been officially tested and certified as being waterproof at a depth of up to 1m for no more than 30 minutes.

The simple answer is yes, but it depends on the equipment you have.

  • In the event of a power cut, the ‘Novo’ base unit is features a backup battery that will last up to 48 hours dependent on use, ensuring your careline service remains intact while your mains power is restored. Keep in mind that if the power to the base unit has run out, the wearable alarm will not do anything when activated.

GO! GPS alarm plan customers should simply remember to keep the device charged.

How our plans have helped people like you.

Carol

“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”

Carol

Pendant Alarm

Lyn

“The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night.”

Lyn

Fall Alarm

Anne

“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”

Anne

Fall Alarm

old lady reading books
Guide to careline alarms