Our Products

Pendant Alarm plan

3 months free! Pendant Alarm plan

Get immediate help at the push of a button.

From £120.00*

£165.00

For 12 months service

Plus a one-time setup fee of £45This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems.

Order now

Learn more

Fall Alarm plan

Fall Alarm plan

Automatically calls for help when you fall

From £190.00*

 

For 12 months service

Plus a one-time setup fee of £45This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems.

Order now

Learn more

GO! GPS Alarm plan

New GO! GPS Alarm plan

Reassurance while you're out and about

From £249.99*

£299.88

For 12 months service

Plus a one-time setup fee of £45This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems.

Order now

Learn more

* VAT exempt prices. 95% of our customers are exempt from VAT, subject to a disability or long-term illness. Learn more.
New customers are subject to a one-time non-refundable setup fee of £45.

We answer calls
within 9 seconds
No contract,
cancel any time
Free next working
day delivery
Rated 'Excellent'
on Trustpilot

Unsure which of our careline alarm plans is right for you?

Compare features and prices

Get £10 off and a year's free monitoring

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In celebration of our 10 year anniversary, we’re giving new customers £10 off and a chance to win a year’s free service.

Use code GET10 at the checkout to save £10 and enter the draw.

“Telecare24 has given me confidence to live alone”

More from our prize draw winners

Offer ends June 30th. Terms apply.

View careline plans

A careline plan to suit everybody

Pendant Alarm plan
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Fall Alarm plan
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GO! GPS Alarm plan
View plan

Pendant Alarm plan

3 months free!
Pendant Alarm plan

Get immediate help at the push of a button.

View plan

Fall Alarm plan

Fall Alarm plan

Automatically calls for help when you fall

View plan

GO! GPS Alarm plan

New
GO! GPS Alarm plan

Reassurance while you're out and about

View plan

Key features

Immediate help at the push (or pinch) of a button. SOS button

 

 

 

Within seconds of your alarm being triggered by a fall, we’ll be speaking to you through the base unit and we’ll get you the help you need Fall detection

Uses the mobile network and built-in GPS location, allowing our monitoring team to get help to you if you activate the alarm while you're away from home. Go anywhere

Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm. 24/7 monitoring

You rent the equipment from us for the duration of your service. Equipment included

If you are a Pendant or Fall Alarm plan customer, you can cancel at any time. GO! plan customers are subject to a 12-month contract. Cancel any time

Please note, our alarms are not compatible with internet-based phone lines. Phone line required

Wearing options

Wrist / Lanyard

Wrist / Lanyard

Lanyard


Where can it be used?

At home

 

 

 

In the garden

Anywhere

For Pendant and Fall Alarm customers, this is the approximate distance you can be from the base unit and still press your pendant or fall sensor to activate an emergency call.

Distances can vary depending on thickness of walls and other factors
Range

100m

200m

N/A


Pricing

Billing options

 

Quarterly / Annually
£41.97 / £120

 

Annual
£190

 

Annual
£249.99

This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems. Setup fee

£45

£45

£45

All of our parcels are dispatched via Royal Mail's Tracked 24 service Delivery

FREE

FREE

FREE

If you have a disability or a long-term illness, you could qualify for VAT exemption. We'll go over this with you at the checkout. VAT exemption

* All prices shown are excluding VAT, which most of our customers don't pay.


Pay today

£86.97 / £165

£235

£294.99


How Telecare24 works

With Telecare24, you never face an emergency alone. Here’s how it works.

A white icon of a package
Order your alarm online, by post, or by giving us a call.
A white icon of a notification bell
Your new careline alarm is ready to use out of the box.
A white icon of a person playing golf
Continue with your everyday activities.
A white icon of a button
If you need help, push the SOS button.
A white icon of a person falling
If you have our fall alarm, it will automatically activate if a fall is detected.
A white icon of a phone
Our careline monitoring team will get you the help that you need.
A preview of Telecare24 information brochure
Get your free info pack

Frequently asked questions

Here are some of our most commonly asked questions.

You rent the equipment from us for the duration of your service. Your equipment must be returned to us at the end of your service agreement.

Legacy customers of our Buddi plan can keep their equipment when their service ends.

Both our pendant and fall alarm plans are contract-free, meaning you may cancel your service at any time.

GO! GPS plan customers are subject to a 12-month term.

The pendant and fall alarm equipment needs to be plugged into your existing master telephone socket, and a mains power socket.

The GO! GPS alarm equipment just needs to be charged using the charging cables that we provide.

We’ve made sure that your equipment is really simple to set up, but we are always happy to help if you need us to - just give us a call.

This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems.

If you have a disability or a long-term medical illness, HMRC allows you to order a careline alarm from Telecare24 without paying VAT. We call this VAT exemption. (Please note, VAT applies to key safes, regardless of your VAT exemption status.)

To avoid paying VAT when you order from us, simply choose "I am exempt from paying VAT" at the checkout, and we'll take care of the rest.

Learn more about VAT exemption and how you can take advantage of this 20% saving.

How our plans have helped people like you.

Carol

“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”

Carol

Pendant Alarm

Lyn

“The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night.”

Lyn

Fall Alarm

Anne

“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”

Anne

Fall Alarm

Guide to careline alarms

Need some help?
Here are some helpful links.


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