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How Telecare24 works
Frequently asked questions
Here are some of our most commonly asked questions.
You rent the equipment from us for the duration of your service. Your equipment must be returned to us at the end of your service agreement.
Legacy customers of our Buddi plan can keep their equipment when their service ends.
The GO! GPS alarm equipment just needs to be charged using the charging cables that we provide.
We’ve made sure that your equipment is really simple to set up, but we are always happy to help if you need us to - just give us a call.
This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems.
If you have a disability or a long-term medical illness, HMRC allows you to order a careline alarm from Telecare24 without paying VAT. We call this VAT exemption. (Please note, VAT applies to key safes, regardless of your VAT exemption status.)
To avoid paying VAT when you order from us, simply choose "I am exempt from paying VAT" at the checkout, and we'll take care of the rest.
Learn more about VAT exemption and how you can take advantage of this 20% saving.