Our products

Choose a careline alarm plan

* VAT exempt prices. Over 95% of our customers don't pay VAT.

3 months free! Pendant Alarm plan

Pendant Alarm plan


Need help? Get immediate assistance at the push of a button.

From £120.00*

£165.00

For 12 months service

Plus a one-time setup fee of £45This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems.

Learn more

Order Now
Fall Alarm plan

Fall Alarm plan


Had a fall? Your alarm can let us know, even if you can’t.

From £190.00*

 

For 12 months service

Plus a one-time setup fee of £45This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems.

Learn more

Order Now
Buddi GPS plan

Buddi GPS plan


Out and about? Get help quickly and easily wherever you are.

From £203.00*

 

For 12 months service

Plus a one-time setup fee of £45This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems.

Learn more

Order Now

* VAT exempt prices. 95% of our customers are exempt from VAT, subject to a disability or long-term illness. Examples of qualifying conditions include, but not limited to: Alzheimer's, arthritis, cancer, dementia, diabetes, a terminal illness and many more. Customers without a disability or long-term illness must pay VAT at 20%.
Please note, there is a non-refundable setup fee of £45 for new customers. GPS plan customers are subject to a 12-month contract.

Unsure which of our careline alarm plans is right for you?

Compare features and prices

An open Defender key safe mounted on a wall

A careline plan to suit everybody

Pendant Alarm plan
View plan
Fall Alarm plan
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Buddi GPS plan
View plan

Pendant Alarm plan

3 months free!
Pendant Alarm plan

Need help? Get immediate assistance at the push of a button.

View plan

Fall Alarm plan

Fall Alarm plan

Had a fall? Your alarm can let us know, even if you can’t.

View plan

Buddi GPS plan

Buddi GPS plan

Out and about? Get help quickly and easily wherever you are.

View plan

Key features

Immediate help at the push (or pinch) of a button. SOS button

 

 

 

Within seconds of your alarm being triggered by a fall, we’ll be speaking to you through the base unit and we’ll get you the help you need Fall detection

Uses the mobile network and built-in GPS location, allowing our monitoring team to get help to you if you activate the alarm while you're away from home. Go anywhere

Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm. 24/7 monitoring

On the Pendant and Fall Alarm plans, you rent the equipment from us for the duration of your service. On the Buddi plan, you purchase the device so it is yours to own. Equipment included

If you are a Pendant or Fall Alarm plan customer, you can cancel at any time. Buddi plan customers are subject to a 12-month contract. Cancel any time

Please note, our alarms are not compatible with internet-based phone lines. Phone line required

The Buddi plan comes with two parts. The wristband must be worn on the wrist. The clip can be worn on a lanyard. Wearing options

Wrist / Lanyard

Wrist / Lanyard

Wrist / Lanyard


Where can it be used?

At home

 

 

 

In the garden

Anywhere

For Pendant and Fall Alarm customers, this is the approximate distance you can be from the base unit and still press your pendant or fall sensor to activate an emergency call.

For Buddi customers, this is the approximate distance you can be from the clip, although we recommend to keep it with you at all times.

Distances can vary depending on thickness of walls and other factors
Range

100m

200m

20m inside / 40m outside


Pricing

Unlike our other plans where you rent your equipment from us, you will need to purchase your Buddi device for a one off payment of £203. The Buddi equipment is then yours to own.

You will then pay £22 per month to receive our 24/7 monitoring service
Billing options

 

Quarterly / Annually
£41.97 / £120

 

Annual
£190

 

One-off
£203

Monthly subscription

£22 per month

This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems. Setup fee

£45

£45

£45

All of our parcels are dispatched via DPD’s Next Working Day service Delivery

FREE

FREE

FREE

If you have a disability or a long-term illness, you could qualify for VAT exemption. We'll go over this with you at the checkout. VAT exemption

* All prices shown are excluding VAT, which most of our customers don't pay.


Pay today

£86.97 / £165
Quarterly / Annually

£235
£270

Get your free information pack.

Our free careline information pack explains everything you need to know and makes it easy to understand the options and share these with your loved ones.

What’s in the pack?

Inside your information pack you will find:

  • Everything you need to know about our alarms and careline service
  • Real-life testimonials
  • Frequently asked questions
  • A quick, simple order form
  • A Freepost envelope

Perfect for discussing with your loved ones.

Request a free info pack

Order yours to arrive by email or by post.

Request an info pack

<5 minutes
Receive email pack

1-2 business days
Receive postal pack

Frequently asked questions

Here are some of our most commonly asked questions.

On the pendant and fall alarm plans, you rent the equipment from us for the duration of your service. Your equipment must be returned to us at the end of your service agreement.

On the Buddi GPS plan, you purchase the device so it is yours to own.

Both our pendant and fall alarm plans are contract-free, meaning you may cancel your service at any time.

Buddi GPS plan customers are subject to a 12-month contract.

Subject to our terms and conditions, after placing your order for any plan, you have a cooling-off period of 28 days. Should you choose to cancel your service with us after the cooling-off period has come to an end, there is a £30 restocking fee applicable.

This restocking fee covers the cost of a several things;

  • Shipping the rental equipment back to us (we'll send you a pre-paid return label in the post)
  • De-programming and refurbishing the rental equipment
  • Administration relating to the closing of the account with our careline monitoring centre

For customers on the pendant or fall alarm plans - if you have paid for your service upfront and are cancelling early, we'll deduct this fee before issuing you a pro-rata refund based on the number of days remaining on your account.

Yes. Our pendant and fall alarm equipment needs to be plugged into your master telephone socket and a mains power socket.

The Buddi GPS alarm only needs to be plugged into a power socket.

We’ve made sure that your equipment is really simple to set up, but we are always happy to help if you need us to - just give us a call.

This non-refundable fee enables us to prepare your careline alarm and collate all of your medical and emergency contact details on our systems.

If you have a long-term medical condition, HMRC allows you to order a careline alarm from Telecare24 without paying VAT. We call this VAT exemption.

Examples of qualifying conditions include but are not limited to arthritis, COPD, diabetes, Parkinson’s, deafness / hard of hearing, partial sight or stroke.

To avoid paying VAT when you order from us, simply choose "I am exempt from paying VAT" at the checkout, and we'll take care of the rest.

Please note, VAT applies to key safes, regardless of your VAT exemption status.

How our plans have helped people like you.

Carol

“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”

Carol

Pendant Alarm

Lyn

“The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night.”

Lyn

Fall Alarm

Anne

“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”

Anne

Fall Alarm

Guide to careline alarms

Need some help?
Here are some helpful links.


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