Back in 2012, the UK switched off the analogue television network. Every UK household had to purchase a digital TV viewing box from the likes of Freeview if they wanted to continue to watch television.
The UK’s telephone network is about to undergo a similar transition. Since 2019, all residential and business telephone users are being switched to a superfast digital network, replacing the old analogue system completely by 2025.
All UK service providers are involved in this switchover, and this will have implications for all UK households and businesses, including retirement developments.
It's important to act now
Evidence suggests many residents, right to manage companies, and developers are unaware of the imminent upgrade to the UK telephone network and how it will affect them. Many do not have a plan in place.
If you are currently reviewing your telecare, maintenance, door entry or fire alarm contracts then we encourage you to get in touch.
It’s important to act now so that you can manage any switchover seamlessly, and without any interruption of service to your residents.
Contact us now to arrange a free digital health check, which includes free advice on:
We offer extremely competitive rates, guaranteed response times, and expert technical advice for any development in the mainland UK.
How the switchover affects retirement schemes
When your residents need assistance, they likely press on a pendant or pull a cord and speak to an operator who will get them help. Most of these telecare systems rely on telephone lines to connect residents to the careline control centre.
As with the digital TV switchover, if current telecare alarm systems are not upgraded to make them compatible with the new digital network, residents could lose access to this vital service. Read more about the telephone switchover in our blog post.
The benefits of going digital
The new digital telephone network will enhance your telecare service in several ways, ultimately resulting in a faster, smoother, more reliable careline service for your residents.
Instant connectivity to the careline operator
As soon as you press your pendant you will be instantly connected to an operator. No more waiting for dial tones.
Faster response to emergencies
Operators will be able to assess you much more quickly, getting you the help you need with no delays.
Higher speech quality
Speech will be carried over a superfast digital network with crystal clear quality
Control Centres will be able to access the alarm remotely to resolve faults
Enhanced equipment features
New technology will enable many new telehealth solutions to assist users in their home.
In order to take advantage of these and other features, your system will need to be upgraded and soon. Contact us for a free digital audit.
Get a FREE digital audit for your retirement scheme
“The whole process was extremely professional and straight forward. Telecare24 installed all the alarms and key safes in one morning and we were up and running in no time.”
Edward Alleyn House, Dulwich
“We were able to pass on significant savings to our residents…the engineers on-site were very professional, everything was planned like a military operation!”
“Moving to Telecare24 was a seamless process and we are really happy with the service we have received. All the staff have been incredibly helpful and the residents are now receiving a really high level of careline service.”