About Telecare24

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Our mission & values.

Our mission is to help our customers and their loved ones live worry-free lives and to help them to be their best every day. These values are our way of getting there.

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We empower people to be independent
We believe everyone should be able to live life to the fullest, free from worry.
Our careline personal alarms make that easy for you and your family.
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We provide peace of mind
When you need us, we’ll respond with reassuring speed. Once your alarm is activated, one of our friendly team will speak to you within seconds, assess your situation fast and get you the help you need.

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We keep it simple
Our service includes three simple plans, so you can select the right option for your needs. Our customers find our alarms really straightforward to set up and incredibly easy to use.
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We care
Our customers put their trust in us. Every day, we ensure we repay that trust by offering the swift, personal, reliable service they expect from us. Getting it right is important to us, and we strive to provide service we can be proud of.
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We help people wave goodbye to worry
If you were to fall, who would be there to help you? For thousands of people across the UK, the answer is us.
Anne

“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”

Anne

Fall Alarm

Brenda

“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”

Brenda

Pendant Alarm

Carol

“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”

Carol

Pendant Alarm

"The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night."

TSA Member Organisation Logo and TEC Quality Badge

Compare careline alarms

 

 

Part of the same group

Part of the same group

 

Telecare24

Taking Care

Age Co

LifeConnect24

Careline365

Telecare Choice

Trustpilot rating

4.7

4.5

4.0

4.4

4.5

4.4

We respond to your emergency calls within 5 seconds, well below the targets set by the TSA. Published response times

Monthly billing options

Telecare Service Association (TSA) accreditation means you are guaranteed to receive a fast, reliable, trustworthy and friendly service. TSA accredited

All of our parcels are dispatched via Royal Mail's Tracked24 service. Free next day delivery

Full UK coverage

Lifetime warranty

Updated 16th November 2023
Personal Alarm information brochure
Request a free info pack
Neil

Neil

Director

Neil has over twenty years of experience in the telecare sector and has used his vast expertise to make Telecare24 the most trusted careline company in the UK.

Stewart

Stewart

Director

Stewart has been involved with the telecare industry for over twenty years and his wealth of experience has helped Telecare24 become the UK’s most popular telecare service.

Amy

Amy

Control Center Manager

Amy is the manager of our alarm response centre and plays a vital role in ensuring that our care team provide the assistance you need.

Emma

Emma

Customer Care Manager

Emma joined Telecare24 whilst the company was in its infancy and has been instrumental in growing and shaping the team to the well-oiled machine we have today.

Rachel

Rachel

Customer Service Team Leader

As our most experienced customer service agent, Rachel has a wealth of experience and is a dedicated member of the Telecare24 team. She has a passion for providing the highest level of customer service and inspiring her team to go the extra mile.

Tanya

Tanya

Finance Manager

Tanya is our longest serving employee. Her experience in the financial sector has been essential in enabling Telecare24 to grow into one of the UK's largest careline alarm providers.

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