Health & Wellbeing  •   Published 26/05/2016  •  Updated 28/11/2023  •  By Stewart Smith

Choosing the Right Personal Alarm Provider

Alarm provider teaching client to run a device
In later years, a personal alarm can be a comforting tool that makes you feel safe while giving your loved ones peace of mind. There are many reasons why personal alarms can be lifesaving, whether you live alone, with a loved one, or away from your family.

In recent times, as brought out in our previous articles, there has been a rapid increase in the number of personal alarm or careline providers.

The telecare industry, as it’s known, currently looks after over 1.5 million client users across the UK. Many of these are vulnerable elderly people who rely on their personal alarm service to get them to call for help should they need it. This number is set to grow vastly over the next ten years due to the ageing population, so needless to say, many organisations are trying to get a piece of an ever-expanding pie.

“This is Money” published an article stating that people’s lives are being put at risk as a number of personal alarm users have found their pendants have been rendered useless as the landline connection has failed or been cut off.

Alarm Checks

Alarm check
Telecare24 is one of the top five personal alarm providers for older people in the UK. Telecare24 regularly reminds their clients to test their personal alarm once a month. In fact, we back that up with a remote test ourselves each month just to make sure our clients’ careline alarm service is working correctly.

If our systems detect any failures, we immediately contact the service user. It’s also important to recognise that the alarm plugged into the landline socket will also send us a failure report if there is a power cut, battery failure, or line failure.

Which means our customers can use their personal alarm with total peace of mind.

Telecare Services Association

As pointed out in the Money article, new providers can enter the market, so it’s really important to check that a personal alarm provider is a member of the Telecare Services Association.

It’s not a legal requirement to be a TSA member, but if the provider is serious about providing a reliable, rock-solid service, then they will be a member, and Telecare24 is very proud to be a member of the TSA.

TSA membership ensures that the service has to adhere to its code of practice. In addition, the response rates and the quality of the service are independently audited annually to ensure clients are receiving the best possible emergency coverage.

If you are about to look for a careline or lifeline alarm for yourself or a loved one, then you might find our free guide helpful for choosing the right alarm provider. You might also find our previous blog article helpful with regard to ensuring your landline provider, such as BT, knows you are a personal alarm user. The information comes directly from Ofcom.

Telephone service providers can actually ensure that issues such as failed lines and connections are repaired as a priority and send copy bills to another trusted individual. This limits the chance of the line being cut off for mistaken non-payment.

Thank you for reading this article. We hope you found it helpful. Please share it with your friends and family. Check out our blog for more information like that in this article.

About The Author

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Stewart Smith

Stewart has been involved with the telecare industry for over twenty years, developing lifeline solutions that grant peace of mind to elderly and vulnerable people and their loved ones. During this... Read More

View all posts by Stewart Smith