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Affordable personal alarms for the elderly.

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Affordable personal alarms for the elderly.

Join the thousands of people we protect with our life-saving careline service 24 hours a day, 7 days a week from £9 a month

Telecare24 – Saving Lives and Keeping You Safe.

Join our life-saving careline service to enjoy peace of mind for you and your family.

Personal Alarm plans.

Choose one of the following personal alarm plans to enjoy independence at the most affordable price on the market.

Pendant Alarm plan

Pendant Alarm plan

Get instant help at the push of a button

£9/month*

when you pay annually

  • 100m range
  • Waterproof pendant
  • 24/7 monitoring for 12 months
  • Neck and wrist strap
  • Plug and play
Includes £12 off! (December offer) Pay Annually (£9/month)
Get 4 months free when you pay annually

Fall Alarm plan

Fall Alarm plan

Automatically calls for help when you fall

£15/month*

when you pay annually

  • 200m range
  • Waterproof fall detector
  • 24/7 monitoring for 12 months
  • Neck or wrist worn
  • Plug and play
Includes £10 off! (December offer) Pay Annually (£15/month)
Get 1 month free when you pay annually

GO! GPS Alarm plan

GO! GPS Alarm plan

Reassurance while you're out and about

£21/month*

when you pay annually

  • Unlimited Range
  • No landline required
  • 24/7 monitoring for 12 months
  • Water resistant
  • Fall sensor + GPS included

* VAT exempt prices. 95% of our customers are exempt from VAT, subject to a disability or long-term illness. Learn more.
New customers are subject to a one-time non-refundable setup fee of £45.

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Unsure which of our personal alarm plans is right for you?

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More about Telecare24

LIMITED TIME ONLY.

This December we have some unbeatable offers available on all of our personal alarm plans!

Pendant Alarm plan

  • Get an EXTRA £12 discount when you pay annually.
    (£12 off automatically applied at the checkout)
  • Get a FREE KEY SAFE (worth £29)
    Use code KEYSAFE at the checkout.

Fall Alarm plan

  • Get an EXTRA £10 discount when you pay annually.
    (£10 off automatically applied at the checkout)
  • Get a FREE KEY SAFE (worth £29)
    Use code KEYSAFE at the checkout.

GO! GPS Alarm plan

  • Get a FREE KEY SAFE (worth £29)
    Use code KEYSAFE at the checkout.

Terms apply.

Learn more
Personal Alarm information brochure
Request info pack

We're recommended by Dr Hilary Jones MBE.

We're recommended by Dr Hilary Jones MBE<span style=.">

He’s a GP, Broadcaster and ambassador for Telecare24. But what you may not know is that Telecare24 is helping to keep Dr Hilary’s mum safe with our personal alarms and careline service.

Find out what Dr Hilary says about us

Let’s make this easy

step-1

Choose

Pick the right personal alarm plan for you

View plans
step-2

Set up

Your personal alarm equipment will arrive the next working day ready to plug in and use straight away. We will have set it up for you before we despatch your order.

Need some help?

Relax.

Wear your new personal alarm and know that if you need help, we are here 24/7, 365 days a year.

Still in need of more information? Why not get a free info pack using the link below? You can download it in email, or we can send it to you by post free of charge.

Request a free info pack
Personal Alarm for the elderly

Hear from the people we've helped.

Anne

“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”

Anne

Fall Alarm

Brenda

“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”

Brenda

Pendant Alarm

Carol

“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”

Carol

Pendant Alarm

“All that Dr Hilary stated about Telecare24 was true. I ordered my package and paid an annual fee, which I felt was competitive. The package and my free key safe arrived within 24 hours, thank you. I haven't needed the service as yet but I have tried pressing my wrist fall sensor and also pressing the base unit, on both I received a response extremely quickly, in fact within seconds. Thank you Telecare24.”

old lady reading books
Guide to careline services
An orange icon representing the telecom switchover
Learn more
A photo of a Trinity Estates care home,
Learn more

News & blog.

Dr Hilary Jones Discusses How to Control Diabetes

Dr Hilary Jones  •   October 10, 2023

Dr Hilary Jones Discusses How to Control Diabetes

What goes through your mind when you hear the word “diabetes”? Do you think it is a disease that will not affect you? Do you…

Tips for Older People to Save Money in 2023

Community  •   November 6, 2023

Tips for Older People to Save Money in 2023

The cost of living crisis is affecting people across the board, as everyday prices continue to increase. But, since older ones often live off a…

How to Stay Independent in Old Age

Dr Hilary Jones  •   October 10, 2023

How to Stay Independent in Old Age

This blog, “How to Stay Independent in Old Age” was my first blog article for Telecare24 that I have now updated. I’ve been an ambassador…

Personal Alarms FAQs.

Answers to some of the commonly asked questions about personal alarms.

A personal alarm is a small device that allows you to call for emergency help at the press of a button. They can typically be worn either around your wrist like a watch or on a lanyard that you wear around your neck.

Personal alarms are great for the elderly as well as anyone else at risk of falling or prone to accidents at home. With our personal alarm service, we at Telecare24 are helping thousands of people throughout the UK feel reassured and independent in their own homes.

Personal alarms can truly be lifesavers. If you start to feel unwell or have an accident, you can immediately reach out for help by pressing the button on your personal alarm. A telecare service representative will be available to assist you immediately to get you the help you need and back to safety.

A white Novo careline alarm base unit and a blue Vibby fall sensor from Telecare24

Our personal alarms for the elderly are designed to provide quick support in the case of an emergency.

Personal alarms are simple yet effective devices that can save lives. They typically have a button that, when pressed, sends a wireless signal to a matching base unit in the vicinity.

The base unit that comes bundled with your personal alarm acts as a phone and places a call to an emergency contact. With the built-in speakerphone, you then speak to the person on the other end to get the help that you need.

The best personal alarm or careline service providers will program the device for you before it’s dispatched, so that it’s ready to use right out of the box.

Personal alarm equipment available from Telecare24

Before purchasing a personal alarm for the elderly, we recommend you read our complete guide to careline alarm services.

This guide will help you better understand what personal alarms are and how they are used in conjunction with a careline service to provide peace of mind. You’ll also learn who can benefit from careline services and how personal alarms work.

You could save 20% through VAT exemption on a Telecare24 plan if you’re chronically sick or disabled. 95% of our customers don’t pay VAT when signing up for a Telecare24 careline service plan. For more details, you may read the article VAT Exemption and Personal Alarms.

It’s simple. To avoid paying VAT when you order from us, simply choose “I am exempt from paying VAT” at the checkout, and we’ll take care of the rest.

Yes, the pendant alarm, fall sensor, and GO! GPS alarms are IP67 water resistant and can be dropped into a body of water up to a metre deep for as long as half an hour. So, you can comfortably wear your personal alarm whenever you take a bath or shower.

You can typically wear a personal health alarm on your wrist or around your neck as a pendant. Personal alarm systems for the elderly send signals to Telecare24 and your family members for quick support in an emergency – this is the careline service at work.

Our case studies and customer experiences have proven that Telecare24 personal alarms for the elderly are very effective. Many of our personal alarm users expressed confidence and reassurance they experience by always having their alarm on.

Our personal alarms have allowed thousands of elderly people throughout the UK to be able to live alone or independently. We are proud to have been able to help tons of our customers get emergency assistance each time they have reached out with their personal alarm.

We offer 3 types of personal alarms: the pendant alarm, fall sensor, and GO! GPS alarm. You may read our complete guide to careline alarms in 2023, or request a free info pack, or send us a message, or give us a call, and we’ll be happy to help you choose the best alarm to suit your needs.

For our pendant and fall alarm plans, you’ll need a working landline telephone (if you still have a traditional ‘analogue’ service) or a broadband router (if you now have a digital home phone service).
If you don’t have either one, our GPS plan may be suitable.

The simple answer is yes, but it depends on the equipment you have.

For Pendant Alarm plan customers:

  • The ‘Smile’ pendant has a battery life of 12-24 months, dependent on use. Our team will automatically be notified when the battery on your ‘Smile’ pendant runs low. When this happens, we’ll reach out to arrange a free replacement.
  • In the event of a power cut, the ‘Novo’ base unit is features a 48 hour battery backup. Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable alarm will not do anything when activated.
  • If you have a digital home telephone service and your base unit is connected directly to your broadband router, your alarm will only work if the broadband router is still powered on. Learn more about the Digital Switchover.

For Fall Alarm plan customers:

  • The ‘Vibby’ fall sensor has a battery life of 12-24 months, dependent on use. Our team will automatically be notified when the battery on your ‘Vibby’ fall sensor runs low. When this happens, we’ll reach out to arrange a free replacement.
  • In the event of a power cut, the ‘Novo’ base unit is features a 48 hour battery backup. Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable alarm will not do anything when activated.
  • If you have a digital home telephone service and your base unit is connected directly to your broadband router, your alarm will only work if the broadband router is still powered on. Learn more about the Digital Switchover.

GO! GPS alarm plan customers should simply remember to keep the device charged.

The pendant and fall alarm equipment need to be plugged into a mains power socket. You also need to plug it into either your master telephone socket or your broadband router, depending on whether you have an analogue or a digital telephone service. We’ll check this with you when you place your order, and if you have any questions you are more than welcome to call us for clarification.

The GO! GPS alarm equipment just needs to be charged using the charging cables that we provide.

We’ve made sure that your equipment is really simple to set up, but we are always happy to help if you need us to – just give us a call.

On our pendant plan, your alarm will work up to 100 metres from the base unit. That’s comfortably enough for most homes and gardens.

On our fall alarm plan, this range is extended up to 200 metres from the base unit. This is ideal if you have a larger-than-average home or garden.

Please note that these distances can be affected by things like the thickness of the walls in your home and other factors.

You rent the equipment from us for the duration of your service. Your equipment must be returned to us at the end of your service agreement.

Legacy customers of our Buddi plan can keep their equipment when their service ends.

To raise the alert, just press the emergency call button that is located on your pendant, fall sensor, or GO! device.

Pendant alarm and fall alarm customers can also press the emergency call button on the base unit.

GPS alarm customers can press the buttons on the device.

If you have a fall alarm or a GPS alarm, your device can automatically detect when you have fallen and raise the alert for you, even if you can’t.

All of our personal SOS alarms (including the pendant alarm, the fall alarm, and the GO! GPS alarm) can be worn around your neck on a lanyard.

Important notice: If you have a pacemaker, the GO! device must not be worn around your neck and must be kept at least 25 cm away from your pacemaker at all times.

Our pendant alarms and fall alarms can also be worn comfortably on your wrist like a watch.

Personal Alarms lanyard and wristband from Telecare24

The GO! GPS alarm uses the advanced mobile technology to communicate with our careline team.

In order to ensure the best possible service, the device comes fitted with a SIM card that connects to the strongest signal of any mobile network that is available in your area – right across the UK.

If you are unsure as to whether the GO! GPS alarm is suitable, give us a call, and we’ll help you find the solution that’s right for you.

Please note that the mobile network coverage in your area and the strength of the signal that you are able to receive inside your home are elements that are outside of our control.

To check the strength of the mobile network signals in your area, use this Mobile Coverage Checker.

We’ve got a great video to show you – click here.

When you activate your personal alarm, our friendly team will begin speaking to you in a matter of seconds.

On our pendant and fall alarm plans, we’ll speak to you via the loudspeaker and microphone that are built into the base unit.

On the GO! GPS plan, we’ll speak to you through the loudspeaker and microphone built into the portable GO! Device.

Our pendant alarm plan and fall alarm plan devices do not have a built-in microphone. We’ll speak to you through the loudspeaker and microphone on the base unit.

In the event that we cannot reach you via the base unit, we will call your landline to ensure everything is okay. If there is no response on the landline, we will call your emergency contacts. In case we cannot reach them, we will contact the appropriate emergency responders in your area.

Certainly. Please visit telecare24.co.uk/brochure/ to request a free information pack or request one in the post, free of charge.

Our brochure explains everything you need to know about personal alarms and makes it easy to understand the options and share them with your loved ones.

Yes, you can.

This is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 personal alarm or if you would like another device handy in another location in your home.

If you order an extra pendant or fall sensor for somebody else, we’ll ask you for their medical and emergency contact details as well.

Extra pendants and fall sensors are available at the checkout at an additional cost.

We’ll begin setting up your new personal alarm as soon as we have received your initial payment and your completed Service Agreement.

When we come to dispatch your new alarm, we will use Royal Mail’s Tracked 24 service, at no additional cost to you.

Please note that Royal Mail cannot guarantee next-working-day delivery to some addresses in the UK. For more details, please refer to our delivery page.

The simple answer is no, as everything is included in your plan.

When you raise an alert for help, your careline alarm unit will place a call to our control centre using an 0844 number*. We cannot change it. However, please note that your telephone service provider may charge you for these calls.

You should check with your phone provider or visit Ofcom for further details.

*0844 telephone numbers are recommended by Ofcom for contacting organisations such as Telecare24.

The cost of telecare services varies depending on the supplier and what features and benefits their products and services include.

Telecare24 offer the most affordable prices available in the UK without compromising the quality of its products and services. We offer monthly and annual pricing plans. Here’s a list of our plans:

  • Pendant Alarm Plan – £13.99 monthly or £120 annually.
  • Fall Alarm Plan – £16.99 monthly or £190 annually.
  • GO! GPS Alarm Plan – £249.99 annually.

The above are VAT-exempt prices. 95% of our customers are exempt from VAT subject to a disability or long-term illness.

New customers are subject to a one-time, non-refundable setup fee of £45.