Community  •   Published 09/11/2021  •  Updated 12/01/2024  •  By Emma Breedon

Remember to Test Your Personal Alarm

A careline operator talking to a personal alarm user

Every day, our alarms and careline team help thousands of people to live independently and confidently, giving their families peace of mind.

We often receive heartfelt reports, letters, and calls from grateful users and family members expressing their gratitude that Telecare24 was there when they needed help.

Sometimes, however, we hear about a situation where someone needed help from us but could not get it.

It is extremely rare that there are problems with our equipment, but it can happen that something outside of our control causes your alarm not to work properly. One of the most common problems that can cause a personal alarm not to work is a poor connection or faulty phone line. Another example would be a flat battery, although this is very rare.

To Test Your Personal Alarm

We hope that our users never have to set off their alarm, but unfortunately it is a case that can’t be avoided. If you have a personal alarm—a life-saving device you rely on—you want to be assured that it will be there when you call for help.

That’s why we encourage all our customers to be proactive and test their alarm systems at least once a month, so we can identify any problems and fix them as quickly as possible.

To test your unit, press the button on your pendant (the device you wear on your wrist or on a lanyard around your neck) and then wait at the base unit for our team to start talking to you. If you are a Buddi client, just make sure you have the Buddi Clip device with you.


Our advice applies to any type of alarm system you have in your home.

Have you recently tested your burglar or smoke alarms?

No Need to Worry When Testing Your Alarm

You may be worried that when you test your alarm, you will dial 999 straight away and lose time to the emergency services.

However, this is not the case. When you set off your alarm, the first thing you do is talk to our 24/7 monitoring team, who will ask you if you are okay before deciding if emergency services are needed.

Rest assured that while we respond without hesitation or delay when an emergency call comes in, our staff is trained to know the difference and will gladly take your test calls.

When we respond, simply tell us you just want to test your alarm.

Need some help?

We have put together a handy testing sheet that you can download and print from the link below.

Download our testing sheet

It’s rare that there are any problems with our equipment. In the unlikely event a problem does occur, please contact us as soon as possible using one of the following methods.

Free phone number 0800 180 82 20
Mon-Thu 9am to 5pm
Fridays 9am to 4.30 pm

Email [email protected]
Please be sure to include the account holder’s name and zip code.

We hope you find it useful. For more information, please visit our blogs.

About The Author

author photo

Emma Breedon

Emma joined Telecare24 whilst the company was in its infancy and has been vital in shaping the service into what it is today. As Customer Care Manager, Emma epitomizes the company's core values and pr... Read More

View all posts by Emma Breedon