Digital Pendant Alarm plan

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Annual Billing
3 months free!
Monthly Billing
12 payments of £19

£15/month £180.00 billed annually. Save £48.00

Get 3 months free when you pay annually
  • Fully Digital - No phone line required
  • 200m range
  • Waterproof pendant
  • 24/7 monitoring for 12 months
  • Neck or wrist worn
  • Plug and play

Payment Methods
£19/month £228.00 spread equally over 12 monthly payments
  • Fully Digital - No phone line required
  • 200m range
  • Waterproof pendant
  • 24/7 monitoring for 12 months
  • Neck or wrist worn
  • Plug and play

Payment Methods

Excludes VAT, which most customers don't pay. Learn more.

A careline operator smiling
Wearing lanyard pendant

SAVE WITH TELECARE24.

This June we have some unbeatable offers available on our Digital Pendant Alarm plan!

  • Save £48 when you pay annually.
  • Get a FREE KEY SAFE worth £29. Use code KEYSAFE at the checkout.

Don’t miss out on the opportunity to enjoy these incredible savings and enhance your safety and peace of mind!

Terms apply.

What does a pendant alarm do<span style=?">
A Novo personal alarm base unit pictured with a Smile pendant

“From the moment I contacted Telecare 24 I knew it would be a positive experience. So helpful and polite. They can be reached immediately and the person on the end of the telephone has been so helpful. Setting the equipment up was very easy and making the test call was met by a very friendly person at the other end. It has given my aunt some of her confidence back to enable her to walk around the house again.”

A senior man sitting down with his walking stick, smiling.
Push the emergency button on your pendant or the base unit.
Your alarm will notify our 24/7 careline team that you may need our help.
Our team will begin speaking to you via the base unit, and will arrange any help you may need.
illustration

Plan details.

Everything in one place.

How is it activated?

  • Push a button on the wearable device or the base unit

    Get help by pressing the button on the pendant, or by pressing the button on the base unit

  • Automatic fall detection

    For an alarm that will automatically trigger when you fall, look at our Fall Alarm plan

Wearing options

  • On the wrist

    Wear it like a watch.

  • Around the neck

    Wear it on a lanyard.

Where can it be used?

  • At home
  • In the garden
  • In the bath or shower

    The pendant is IP67 water resistant, which means you can comfortably wear your alarm whenever you take a bath or shower.

Range

  • Up to 200m

    This is the approximate distance you can be from the base unit and still press your pendant to activate an emergency call. Distances can vary depending on thickness of walls and other factors.

Battery life

  • Pendant: 18-24 months, dependent on use

    Our team will automatically be notified when the battery runs low. When this happens, we'll reach out to arrange a free replacement

  • Base unit: Mains-powered with a 48hr backup battery

Connectivity

  • SIM-enabled

    Connects to the strongest mobile network signal in your area.

  • (Optional) Broadband

    Use the included ethernet cable to connect our alarm directly to your broadband router.

  • No phone line required (landline-free)

Size and weight

  • Pendant: 45 x 30 x 14mm (HxWxD), 12 grams
  • Base unit: 130 x 175 x 68mm (HxWxD), 300 grams

Careline service

  • 24/7 monitoring

    Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm.

Contract

  • Minimum 12 months

Requirements

  • You must complete a Service Agreement

    We'll ask you to fill in a short form after you have placed your order. This is how we collect your medical and emergency contact details.

Billing

  • Pay monthly at £15 or get over 3 months free by paying for 12 months upfront at £180, equivalent to £15/month

    Prices shown exclude VAT

Setup fee

  • A one-time setup fee of £45 (excl. VAT)

    This non-refundable fee enables us to prepare your new alarm and collate all of your medical and emergency contact details on our systems.

Optional extras

  • Key safes and extra pendants available

    To add one of these, choose 'Customise' instead of 'Buy Now'

Delivery

  • Free
Request info pack

Frequently asked questions.

These are some of the most common questions asked about our pendant alarm plan.

When you activate your pendant alarm, we’ll speak to you through the loudspeaker and microphone on the base unit. (You can’t use the pendant to talk to us!)

If we cannot communicate with you via the base unit, we will call your landline phone to ensure everything is okay. If there is no response, we will call keyholders or – if the situation requires – the emergency services.

If you have trouble hearing us when we speak to you through your alarm, we’ll call one of your emergency contacts to check that you are okay.

Extra pendants are available at the checkout at an additional cost.

Adding an extra pendant to your plan is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 careline alarm.

If you live alone, you might also find it useful to have another device handy somewhere else in your home.

If you order an extra pendant for somebody else, we’ll ask you for their medical and emergency contact details as well.

The simple answer is no, as everything is included in your plan.

  • There is no charge at all if you have one of our digital personal alarm plans.
  • If you still have one of our analogue personal alarm plans, when you raise an alert for help, your personal alarm unit will act like a phone and place a call to our control centre using an 0844 number. Please note that your telephone service provider may charge you for these calls if they are not included within your tariff. You should check with your phone service provider or visit Ofcom for further details.
    • *Using 0844 numbers for careline services is something that is recommended by Ofcom. We cannot change this number.

The pendant has a battery life of 18-24 months, dependent on use. Our team will automatically be notified when the battery on your pendant runs low. When this happens, we’ll reach out to arrange a free replacement.

In the event of a power cut, the base unit is features a backup battery that will last up to 48 hours dependent on use, ensuring your careline service remains intact while your mains power is restored

Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable pendant alarm will not do anything when activated.

Epilepsy or dementia can cause changes in a person’s behaviour, movement, or state of consciousness.

In addition, individuals with epilepsy or dementia may have problems with falls and memory loss.

To ensure that help is available in an emergency, it is advised that people with epilepsy or dementia use a pendant alarm.

The best providers do not mind when you accidentally set off your alarm.

In fact, they are happy about it because they know that your device is working and you are safe and sound.

Pendant alarms for the elderly that are supplied by Telecare24 are IP67 water resistant, and can be dropped into water up to a metre deep for up to half an hour.

So you can comfortably wear your pendant alarm when taking a bath or showering.

Pendant alarms are particularly useful for older adults, people with disabilities, or anyone who lives alone and may need assistance in the event of an emergency.

Hear from the people we've helped.

Brenda

“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”

Brenda

Pendant Alarm

Carol

“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”

Carol

Pendant Alarm

Helen

“It's very reassuring to have the button as I live on my own, and it's particularly good that the family know I have it too.”

Helen

Pendant Alarm

Why do I have to choose?

Traditional phone lines are going away soon.

What’s happening?
By 2025, all telephone communication in the UK will be powered by a fully digital network. To achieve this, Openreach is gradually disconnecting analogue telephone lines. It is therefore vital to choose the right careline plan now.

When should I upgrade to a digital careline plan?
It is crucial to select one of our digital plans if your traditional phone line has already been disconnected and your provider has already switched you to a digital service, if you have broadband in your home, or if you don’t have a phone line at all.

If you still have an analogue telephone line
Those who still have a traditional phone line at home can still choose our analogue pendant alarm plan. Keep in mind, however, that Openreach will eventually disconnect your line and your personal alarm will stop working as a result. To keep your careline service functional, you must upgrade to a digital plan.

Now is the time to upgrade to digital
We recommend choosing one of our digital plans to ensure that your personal alarm works seamlessly no matter what type of phone line you have. Our careline service ensures peace of mind with future-proof digital equipment.

You can order a digital personal alarm online, or if you have any questions please give us a call on 0800 180 85 40.