Customise your plan

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Get 3 months free when you choose to pay annually

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Claim a FREE key safe! Use code *KEYSAFE* at the checkout.

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Fully Digital - No phone line required

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Supports both Mobile and Broadband connectivity

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Easier to install than analogue alarms (no engineer required)

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Includes a base unit and a pendant alarm

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Can be used at home and in the garden

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Waterproof. Wear it in the bath or shower.

Digital Pendant Alarm plan

£180.00


Setup feeThis non-refundable fee enables us to prepare your alarm and collate all of your medical and emergency contact details on our systems.

£45.00


Delivery

£0.00


VAT95% of our customers are exempt from VAT, subject to a disability or long-term illness. Please confirm VAT exempt eligibility during checkout.

£0.00


Plan total

£225.00

Upgrade to a Fall Alarm

Prone to falls? A fall alarm can let us know when you fall, even if you can’t.

Fall Alarm
£228 for 12 months service

Continue with the
Digital Pendant Alarm plan

Add a key safe

We ask that you have a key safe installed if you don't have any emergency contacts living nearby We are one of the only careline providers who allow you to subscribe to our service even if you don’t have any keyholders living nearby; all we ask is that you install a key safe.

Order an extra pendant

An extra pendant is ideal if you would find it useful to have spare emergency call buttons that you can press around the home.

Add a second user

This is an excellent idea if you have someone else living in your home who may also benefit from using a careline alarm. If you order an extra alarm for somebody else, we'll ask you for their medical and emergency contact details later.

Please note, you must live together.

Plan summary

What you're paying for today:

Digital Pendant Alarm plan

£180.00


Setup feeThis non-refundable fee enables us to prepare your alarm and collate all of your medical and emergency contact details on our systems.

£45.00


Delivery

£0.00


VAT95% of our customers are exempt from VAT, subject to a disability or long-term illness. Please confirm VAT exempt eligibility during checkout.

£0.00


How do I go about renewing my plan?

We'll get in touch a month before your service is due to end to ask if you want to renew.


See your package summary above.

Pay today:   £225.00

Checkout
Payment Methods

Have a question? We're here to help.

Call us on 0800 180 85 40

Frequently asked questions.

These are some of the most common questions asked about our pendant alarm plan.

When you activate your pendant alarm, we’ll speak to you through the loudspeaker and microphone on the base unit. (You can’t use the pendant to talk to us!)

If we cannot communicate with you via the base unit, we will call your landline phone to ensure everything is okay. If there is no response, we will call keyholders or – if the situation requires – the emergency services.

If you have trouble hearing us when we speak to you through your alarm, we’ll call one of your emergency contacts to check that you are okay.

Extra pendants are available at the checkout at an additional cost.

Adding an extra pendant to your plan is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 careline alarm.

If you live alone, you might also find it useful to have another device handy somewhere else in your home.

If you order an extra pendant for somebody else, we’ll ask you for their medical and emergency contact details as well.

The simple answer is no, as everything is included in your plan.

  • There is no charge at all if you have one of our digital personal alarm plans.
  • If you still have one of our analogue personal alarm plans, when you raise an alert for help, your personal alarm unit will act like a phone and place a call to our control centre using an 0844 number. Please note that your telephone service provider may charge you for these calls if they are not included within your tariff. You should check with your phone service provider or visit Ofcom for further details.
    • *Using 0844 numbers for careline services is something that is recommended by Ofcom. We cannot change this number.

Yes. Most broadband providers automatically enable Voice Over Internet Protocol (VoIP), which allows you to make calls through your internet connection. However, we recommend confirming with your provider to ensure VoIP is enabled on your broadband.

The pendant has a battery life of 18-24 months, dependent on use. Our team will automatically be notified when the battery on your pendant runs low. When this happens, we’ll reach out to arrange a free replacement.

In the event of a power cut, the base unit is features a backup battery that will last up to 48 hours dependent on use, ensuring your careline service remains intact while your mains power is restored

Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable pendant alarm will not do anything when activated.

Epilepsy or dementia can cause changes in a person’s behaviour, movement, or state of consciousness.

In addition, individuals with epilepsy or dementia may have problems with falls and memory loss.

To ensure that help is available in an emergency, it is advised that people with epilepsy or dementia use a pendant alarm.

The best providers do not mind when you accidentally set off your alarm.

In fact, they are happy about it because they know that your device is working and you are safe and sound.

Pendant alarms for the elderly that are supplied by Telecare24 are IP67 water resistant, and can be dropped into water up to a metre deep for up to half an hour.

So you can comfortably wear your pendant alarm when taking a bath or showering.

Pendant alarms are particularly useful for older adults, people with disabilities, or anyone who lives alone and may need assistance in the event of an emergency.

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