Prone to falls? Help is at hand.
For at home and in the garden.
What happens when I raise the alert?
What equipment will I get?
How does the fall sensor work?
Hear from the people we've helped.
Install in 3 easy steps.
Everything in one place.
Frequently asked questions
Here are some of the most common questions about our fall alarm.
When you activate your alarm, we'll speak to you through the loudspeaker and microphone on the base unit.
No. The device is not designed to trigger if it's thrown on the floor or dropped.
When you trigger your alarm, your careline alarm unit will call our control centre using an 0844* number. We will not charge you when this happens.
Please note, however, that your telephone service provider may charge you for these calls. Please check your phone providers tariff or visit OFCOM for further details.
*0844 telephone numbers are recommended by Ofcom for contacting organisations such as Telecare24.