Fall Alarm plan

Had a fall? Your alarm can let us know, even if you can’t.

For home and garden, a fall alarm ensures help is always close by.

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  • Detects when you fall
  • Push a button and get help
  • 12 months service
  • No contract, cancel any time

Price excludes VAT, which 95% of our customers don't pay. Learn more.

Price excludes VAT, which 95% of our customers don't pay. Learn more.

Prone to falls? Help is at hand.

An older woman wearing a Telecare24 fall sensor
An open Defender key safe mounted on a wall
What happens when I raise the alert<span style=?">
A white Novo careline alarm base unit and a blue Vibby fall sensor from Telecare24

How does the fall sensor work?

A white icon of a person falling
You lose your balance and you suffer a heavy fall.
A white icon of a timer
Moments later, a silent 20-second timer will begin, and the sensor will start to vibrate.
A white icon of a waving hand
If you move or attempt to stand up, the alarm will be cancelled.
A white icon of a smartwatch
You can also cover the sensor with your hand to cancel the alarm.
A white icon of a notification bell
After 20 seconds, if haven't moved or tried to cancel the alarm, the base unit will alert our team.
A white icon of an operator
Our monitoring team will begin speaking to you, arranging any help that you may need.
A preview of Telecare24 information brochure
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Hear from the people we've helped.


“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”


Fall Alarm


“The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night.”


Fall Alarm


“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”


Pendant Alarm

Product details

Everything in one place.

How is it activated?

  • Push a button

    Get help by pressing the button on the fall sensor, or by pressing the red button on the base unit.

  • Automatic fall detection

    Within seconds of your alarm being triggered by a fall, we’ll be speaking to you through the base unit and we’ll get you the help you need.


  • Up to 200m

    This is the approximate distance you can be from the base unit and still press your fall sensor to activate an emergency call. Distances can vary depending on thickness of walls and other factors.

Where can it be used?

  • At home
  • In the garden
  • In the bath or shower

    The fall sensor is waterproof with an IP67 rating, which means you can comfortably wear your alarm whenever you take a bath or shower.

Wearing options

  • On the wrist

    Wear it like a watch.

  • Around the neck

    Wear it on a lanyard.

Size and weight

  • Fall sensor: 37 x 33 x 12.7mm (HxWxD), 35 grams
  • Base unit: 130 x 175 x 68mm (HxWxD), 300 grams

Careline service

  • 24/7 monitoring for 12 months

    Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm.

No contract

  • Cancel any time

    We don't tie you into a contract, so you can cancel your service at any time.


  • A working phone line

    Please note, our alarms are not compatible with internet-based phone lines.

  • You may require an ADSL filter (not included)

    Only applicable if you have broadband installed in your property. If you do, you've probably already got an ADSL filter - these are normally supplied by your service provider.

  • You must complete a Service Agreement

    We'll ask you to fill in a short form after you have placed your order. This is how we collect your medical and emergency contact details.


  • One payment of £190 (excl. VAT) for 12 months

Setup fee

  • A one-time setup fee of £45 (excl. VAT)

    This non-refundable fee enables us to prepare your new careline alarm and collate all of your medical and emergency contact details on our systems.

Optional extras

  • Key safes and extra pendants available

    You can add these to your basket during the checkout.


  • Free

    All of our parcels are dispatched via DPD’s Next Working Day service.

Frequently asked questions

Here are some of the most common questions about our fall alarm.

When you activate your alarm, we'll speak to you through the loudspeaker and microphone on the base unit.

No. The device is not designed to trigger if it's thrown on the floor or dropped.

When you trigger your alarm, your careline alarm unit will call our control centre using an 0844* number. We will not charge you when this happens.

Please note, however, that your telephone service provider may charge you for these calls. Please check your phone providers tariff or visit OFCOM for further details.

*0844 telephone numbers are recommended by Ofcom for contacting organisations such as Telecare24.

You’ll need a working landline telephone for this plan. If you don't have one, our GPS plan may be suitable.

You can always speak to our team to discuss your needs.

Need some help?
Here are some helpful links.

Want to talk to someone?