Fall Alarm plan

Had a fall? Your alarm can let us know, even if you can’t.

For home and garden, a fall alarm ensures help is always close by.

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Automatic fall detection

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Get help at the push of a button

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24/7 monitoring for 12 monthsOn this plan, you will receive your equipment and 12 months of 24/7 monitoring by our emergency care team.

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Free next working day deliveryAll of our plans are dispatched via DPD's Next Working Day Priority service.

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Rated 'Excellent' on Trustpilot

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No contract, cancel any time

What do I pay?

Pay today
£190
+ Plus a one-off £45 joining fee

 HMRC allows people with long-term illnesses or disabilities to purchase our careline alarms without paying VAT.

All prices are excluding VAT, as most of our customers don’t pay it. We’ll go over this with you at the checkout.


 HMRC allows people with long-term illnesses or disabilities to purchase our careline alarms without paying VAT.

All prices are excluding VAT, as most of our customers don’t pay it. We’ll go over this with you at the checkout.


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Automatic fall
detection

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SOS
button

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Use at home
and in the garden

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24/7
monitoring

Novo Pendant Smile

How does the fall sensor work?

A white icon of a person falling
You lose your balance and you suffer a heavy fall.
A white icon of a timer
Moments later, a silent 20-second timer will begin, and the sensor will start to vibrate.
A white icon of a waving hand
If you move or attempt to stand up, the alarm will be cancelled.
A white icon of a smartwatch
You can also cover the sensor with your hand to cancel the alarm.
A white icon of a notification bell
After 20 seconds, if haven't moved or tried to cancel the alarm, the base unit will alert our team.
A white icon of an operator
Our monitoring team will begin speaking to you, arranging any help that you may need.

Hear from the people we've helped.

Anne

“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”

Anne

Fall Alarm

Lyn

“The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night.”

Lyn

Fall Alarm

Brenda

“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”

Brenda

Pendant Alarm

What's included in the package?

A blue icon of a notification bell

A fall alarm
Had a fall? Your alarm will let us know, even if you can’t. Wear it like a watch or on a lanyard. Or just press button to get help.

A blue icon of a radio

A base unit
A two-way loudspeaker and microphone.

A blue icon of a phone

Support
Help when you need it the most.

A blue icon of a hand holding a heart

Careline monitoring
Our emergency response team are available 24/7, 365 days a year.

A blue icon of a delivery van

Free delivery
We dispatch parcels via DPD’s Next Working Day Priority service.

A blue icon of a contract

Cancel any time
There's no contract on this plan, so you can cancel any time you like.

Product details

Everything in one place.

How is it activated?

  • Push a button

    Get help by pressing the button on the fall sensor, or by pressing the red button on the base unit.

  • Automatic fall detection

    Within seconds of your alarm being triggered by a fall, we’ll be speaking to you through the base unit and we’ll get you the help you need.

Range

  • Up to 200m

    This is the approximate distance you can be from the base unit and still press your fall sensor to activate an emergency call. Distances can vary depending on thickness of walls and other factors.

Where can it be used?

  • At home
  • In the garden
  • In the bath or shower

    The fall sensor is IP67 water resistant, which means you can comfortably wear your alarm whenever you take a bath or shower.

Wearing options

  • On the wrist

    Wear the hypoallergenic wristband like a watch.

  • Around the neck

    Wear it on a lanyard.

Size and weight

  • Fall sensor: 37 x 33 x 12.7mm (HxWxD), 35 grams
  • Base unit: 130 x 175 x 68mm (HxWxD), 300 grams

Careline service

  • 24/7 monitoring for 12 months

    Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm.

No contract

  • Cancel any time

    We don't tie you into a contract, so you can cancel your service at any time.

Requirements

  • A working phone line

    Please note, our alarms are not compatible with internet-based phone lines.

  • You may require an ADSL filter (not included)

    Only applicable if you have broadband installed in your property. If you do, you've probably already got an ADSL filter - these are normally supplied by your service provider.

  • You must complete a Service Agreement

    We'll ask you to fill in a short form after you have placed your order. This is how we collect your medical and emergency contact details.

Billing

  • One payment of £190 (excl. VAT) for 12 months

Joining fee

  • A one-time joining fee of £45 (excl. VAT)

    This non-refundable fee enables us to prepare your new careline alarm and collate all of your medical and emergency contact details on our systems.

Optional extras

  • Key safes and extra pendants available

    You can add these to your basket during the checkout.

Delivery

  • Free

    All of our parcels are dispatched via DPD’s Next Working Day service.

A careline operator smiling
More about our care team
An orange icon of a person falling

Frequently asked questions

Here are some of the most common questions about our fall alarm.

When you activate your alarm, we'll speak to you through the loudspeaker and microphone on the base unit.

No. The device is not designed to trigger if it's thrown on the floor or dropped.

When you trigger your alarm, your careline alarm unit will call our control centre using an 0844* number. We will not charge you when this happens.

Please note, however, that your telephone service provider may charge you for these calls. Please check your phone providers tariff or visit OFCOM for further details.

*0844 telephone numbers are recommended by Ofcom for contacting organisations such as Telecare24.

You’ll need a working landline telephone for this plan. If you don't have one, our GPS plan may be suitable.

You can always speak to our team to discuss your needs.

Need some help?
Here are some helpful links.


Want to talk to someone?