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Why Choose Us
The UK's leading careline service
Telecare24 has been helping thousands of families be worry-free since 2011, providing a service that aims to give people the confidence to live independently.
The table below can help you choose the right provider for you and your family's needs. We have highlighted some areas we think are really important to consider before choosing a provider. For example, a Telecare Service Association (TSA) accreditation means you are guaranteed to receive a fast, reliable, trustworthy and friendly service.
We are very proud of the service we deliver, and we are confident that you too can enjoy a worry-free life with Telecare24.
Compare careline alarms
Part of the same group
Part of the same group
Telecare24
Taking Care
Age UK
Lifeline24
Careline365
Telecare Choice
All of our parcels are dispatched via Royal Mail's Tracked 24 service. Free next day delivery
Full UK coverage
Lifetime warranty
If you are a Pendant or Fall Alarm plan customer, you can cancel at any time. Buddi plan customers are subject to a 12-month contract. Cancel any time
Telecare Service Association (TSA) accreditation means you are guaranteed to receive a fast, reliable, trustworthy and friendly service. TSA accredited
We respond to your emergency calls within 9 seconds, well below the targets set by the TSA. Published response times
1,500+ reviews on Trustpilot
Hear from the people we've helped.
“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”
Anne
Fall Alarm
“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”
Brenda
Pendant Alarm
“The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night.”
Lyn
Fall Alarm
Recommended by Dr Hilary Jones MBE
We are the only careline alarm service that comes recommended by trusted GP and daytime TV personality, Dr Hilary Jones MBE.
He’s so confident in the service we provide, we even look after his mum!
News & blog
Health & Wellbeing 04/01/2022
5 Reasons to Have a Key Safe in 2022
Most people who buy a key safe do so to get some peace of mind knowing that help is always available, especially if friends, family,…
Business News 27/05/2021
Our response to coronavirus (live updates)
Last updated: 27/05/21 At Telecare24, we’re taking the Coronavirus (COVID-19) pandemic extremely seriously. As a result, we are closely monitoring all updates and advice given…
Lifestyle 09/11/2021
Remember to Test Your Careline Alarm
Every day our alarms and careline team are helping thousands of people to live independently and confidently with the added benefit of providing peace of…
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