Here at Telecare24 we hope our users never need to press their personal alarms buttons and that they’re only ever there for peace of mind. Unfortunately, we know this is not the case, but we are always grateful for the letters and phone calls we receive from thankful family members wishing to express their gratitude that Telecare24 was on hand to provide the needed assistance.
As with all personal alarms for the elderly, it is essential to test your alarm regularly to ensure that it is in full working order. This, of course, applies to all alarms, including burglar and smoke alarms. Today’s blog post is to remind existing users of Telecare24 to test their personal alarm at least once a month.
Many users are concerned about testing the unit, thinking it to be equivalent to dialing 999 to get weather information.
Please rest assured that our operators react without hesitation or delay when you place an emergency call. At the same time, they are also trained to know the difference and are very happy to handle test calls.
At Telecare24, we have included test reminder sheets with our units. We suggest users keep these sheets near their units and check off each calendar month as and when they complete the test for that month. If you do not have one of these sheets and would like one, you can download a testing sheet. You can also contact our office, and we’ll post to you completely free of charge.
Should you have any concerns or questions about Telecare24, please contact us at 0800 180 85 40. But please, don’t ask for a weather update; our offices are based in South Wales. The Outlook always informs us of a chance of rain!
If you find this article useful, please check out our blog for more useful information like this.