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For your loved ones
Dr Hilary Jones talks about who careline alarms are ideal for
In this short video, Telecare24 ambassador and TV’s very own Dr Hilary Jones talks about who careline alarms are ideal for.
Hear from the people we've helped.
Frequently asked questions
Some of our most frequently asked questions.
Our Buddi GPS alarm uses the mobile phone network (also known as GSM) to communicate with our careline team.
In order to ensure the best possible service, the device comes fitted with an EU-wide roaming SIM card which connects to the strongest signal of any mobile network that is available in your area.
If you are unsure as to whether the Buddi GPS alarm is suitable for you, give us a call and we'll help you find the solution that's right for you.
Please note that the mobile network coverage in your area or the strength of the signal that you are able to receive inside your home are elements that are outside of our control.
Yes, you can.
This is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 careline alarm, or if you would like another device handy in another location in your home.
If you order an extra pendant or fall sensor for somebody else, we'll ask you for their medical and emergency contact details as well.
Extra pendants and fall sensors are available at the checkout at an additional cost.
No, you don't have to have a keyholder to use our service.
We are one of the only careline providers who allow you to join to our service even if you don’t have any keyholders living nearby; all we ask is that you install a key safe.
Having a key safe installed means we can still get you the help you need in an emergency, even if you don't have a keyholder living close by.
This is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 careline alarm.
We'll ask you for the new user's medical and emergency contact details, so please have these to hand.