Who are careline alarms for?

Discover peace of mind

It’s funny how such a small device can take away such a large amount of worry. But across the UK, that’s exactly what Telecare24 is doing for our customers and their families. Discover peace of mind with our careline alarms.

A senior man sitting down with his walking stick, smiling.

Dr Hilary Jones talks about who careline alarms are ideal for

In this short video, Telecare24 ambassador and TV’s very own Dr Hilary Jones talks about who careline alarms are ideal for.

More about Dr Hilary Jones

Hear from the people we've helped.

Anne

“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”

Anne

Fall Alarm

Brenda

“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”

Brenda

Pendant Alarm

Carol

“This gives my family and me the best peace of mind that I could wish for. I don’t know where we would be without it. Thanks all at Telecare24 for providing this; you have been angels.”

Carol

Pendant Alarm

Frequently asked questions

Some of our most frequently asked questions.

Yes. Our careline alarms will work up to 200 metres from the base unit, depending on which of our plans you choose. That’s comfortably enough for most homes and gardens.

With our GPS plan, you can go anywhere.

Our Buddi GPS alarm uses the mobile phone network (also known as GSM) to communicate with our careline team.

In order to ensure the best possible service, the device comes fitted with an EU-wide roaming SIM card which connects to the strongest signal of any mobile network that is available in your area.

If you are unsure as to whether the Buddi GPS alarm is suitable for you, give us a call and we'll help you find the solution that's right for you.

Please note that the mobile network coverage in your area or the strength of the signal that you are able to receive inside your home are elements that are outside of our control.

Yes, you can.

This is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 careline alarm, or if you would like another device handy in another location in your home.

If you order an extra pendant or fall sensor for somebody else, we'll ask you for their medical and emergency contact details as well.

Extra pendants and fall sensors are available at the checkout at an additional cost.

No, you don't have to have a keyholder to use our service.

We are one of the only careline providers who allow you to join to our service even if you don’t have any keyholders living nearby; all we ask is that you install a key safe.

Having a key safe installed means we can still get you the help you need in an emergency, even if you don't have a keyholder living close by.

This is an excellent idea if you have someone else living in your home who may also benefit from using a Telecare24 careline alarm.

When placing an order for either a pendant alarm or a fall alarm, we'll ask you if you want to add an extra pendant or fall sensor for someone else.

We'll ask you for the new user's medical and emergency contact details, so please have these to hand.

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