Digital Fall Alarm plan

Automatically calls for help when you fall

Pay today

Annual Billing
3 months free!
Monthly Billing
12 payments of £24

£19/month £228.00 billed annually. Save £60.00

Get 3 months free when you pay annually Save an extra £10 with code FALL10
  • Fully Digital - No phone line required
  • 200m range
  • Waterproof fall detector
  • 24/7 monitoring for 12 months
  • Wrist-worn
  • Plug and play

Payment Methods
£24/month £288.00 spread equally over 12 monthly payments
  • Fully Digital - No phone line required
  • 200m range
  • Waterproof fall detector
  • 24/7 monitoring for 12 months
  • Wrist-worn
  • Plug and play

Payment Methods

Excludes VAT, which most customers don't pay. Learn more.

Did you know?

  • Falling is the most common cause of hospital admissions for over 65s; 1 in 3 people fall each year
  • If you are over 80, there is a 50% chance you will fall this year
  • If you have already suffered a fall, you are very likely to experience another fall again

If live alone at home and are susceptible to falling, this plan is ideal for you.

SAVE WITH TELECARE24.

This June we have some unbeatable offers available on our Digital Fall Alarm plan!

  • Save £60 when you pay annually AND use code FALL10 at the checkout to unlock an extra £10 off (annual billing only).
  • Get a FREE KEY SAFE worth £29. Use code KEYSAFE at the checkout.

Don’t miss out on the opportunity to enjoy these incredible savings and enhance your safety and peace of mind!

Terms apply.

What happens when I trigger the alarm<span style=?">

“Mother in law who is 92 had a couple of falls in her flat. Looked at reviews and decided on Telecare24 Fall plan, it came next working day and was very easy to set up. Did the test, the alarm was loud and clear. My mother in law said she felt a lot safer having the fall alarm on her wrist.”

How does it work?

Our device detects MOST heavy impact falls from an upright/walking position, where the impact is not impeded. It also has an integrated button which users should always push when able.
A white icon of a person falling
You lose your balance and you suffer a heavy fall.
A white icon of a timer
Your alarm will automatically notify our 24/7 careline team that you may need our help.
A white icon of an operator
Our team will begin speaking to you via the base unit, and will arrange any help you may need.
illustration

Plan details.

Everything in one place.

How is it activated?

  • Push a button

    Get help by pressing the button on the fall sensor, or by pressing the red button on the base unit.

  • Automatic fall detection

    Within seconds of your alarm being triggered by a heavy fall, we’ll be speaking to you through the base unit and we’ll get you the help you need.

Wearing options

  • Wrist-worn

    Wear it around the wrist, like a watch.

  • Around the neck

    Not available in a neck-worn version

Where can it be used?

  • At home
  • In the garden
  • In the bath or shower

    The fall sensor is waterproof with an IP67 rating, which means you can comfortably wear your alarm whenever you take a bath or shower.

Range

  • Up to 200m

    This is the approximate distance you can be from the base unit and still press your fall sensor to activate an emergency call. Distances can vary depending on thickness of walls and other factors.

Battery life

  • Fall sensor: 18-24 months, dependent on use

    Our team will automatically be notified when the battery runs low. When this happens, we'll reach out to arrange a free replacement.

  • Base unit: Mains-powered with a 48hr backup battery

Connectivity

  • SIM-enabled

    Connects to the strongest mobile network signal in your area.

  • (Optional) Broadband

    Use the included ethernet cable to connect our alarm directly to your broadband router.

  • No phone line required (landline-free)

Size and weight

  • Fall sensor: 37 x 33 x 12.7mm (LxWxD), 35 grams.
  • Base unit: 130 x 175 x 68mm (HxWxD), 300 grams.

Careline service

  • 24/7 monitoring for 12 months

    Our emergency response team are available 24/7, 365 days a year, and can be contacted by activating your careline alarm.

Contract

  • 12 months

Requirements

  • You must complete a Service Agreement

    We'll ask you to fill in a short form after you have placed your order. This is how we collect your medical and emergency contact details.

Billing

  • Pay monthly at £19 for 12 months or save when you pay for 12 months upfront at £228

    Price shown excludes VAT

Setup fee

  • A one-time setup fee of £45

    This non-refundable fee enables us to prepare your new alarm and collate all of your medical and emergency contact details on our systems.

Optional extras

  • Key safes and extra pendants available

    To add one of these, choose 'Customise' instead of 'Buy Now'

Delivery

  • Free
Personal Alarm information brochure
Request info pack

Frequently asked questions.

Here are some of the most common questions about our fall alarm.

The wearable device detects MOST heavy impact falls from an upright/walking position, where the impact is not impeded.

This device also has an integrated button which users should always push when able.

Anyone who is at risk of falling, such as older adults, people with balance or mobility issues, or individuals recovering from surgery or injury, may benefit from having our fall alarm plan.

The wearable fall sensor should be worn on your non-dominant hand (the opposite hand to the one you write with).

When you activate your alarm, we’ll talk to you through the speaker and microphone on the base unit.

(You can’t use the fall sensor to talk to us!)

If we cannot communicate with you via the base unit, we will call your landline phone to ensure everything is okay.

If there is no response, we will call keyholders or – if the situation requires – the emergency services.

If you have trouble hearing us when we speak to you through your alarm base unit, we will call your mobile phone to ensure everything is okay.

If we still can’t talk to you, we’ll call one of your emergency contacts to check that you are okay.

As a last resort or if the situation requires, we’ll call the emergency services.

The device is designed not to trigger if it’s intentionally thrown on the floor or dropped.

The simple answer is no, as everything is included in your plan.

If you still have one of our analogue personal alarm plans, when you raise an alert for help, your personal alarm unit will act like a phone and place a call to our control centre using an 0844 number*.

  • Please note that your telephone service provider may charge you for these calls if they are not included within your tariff. You should check with your phone service provider or visit Ofcom for further details.

*Using 0844 numbers for careline services is something that is recommended by Ofcom. We cannot change this number.

If the fall alarm is accidentally activated, the monitoring centre will contact the individual to ensure that everything is okay. If they cannot reach anyone, they may contact emergency services as a precaution.

At Telecare24, our team is trained to respond to any and every call for help, even those that are made by accident. You should not worry about calling for help accidentally.

We don’t mind accidental calls because it lets us know that your device is working properly should you ever really need us.

Our fall alarm is waterproof with an IP67 rating, which means you can comfortably wear your alarm whenever you take a bath or shower.

You must connect the base unit equipment to a mains power outlet.

In the event of a power cut, the base unit is features a backup battery that will last up to 48 hours dependent on use, ensuring your careline service remains intact while your mains power is restored.

Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable alarm will not do anything when activated.

The wearable fall sensor has an excellent battery, which will last for approximately 18-24 months (dependent on use) and has a great reputation for reliability.

Our team will automatically be notified when the battery runs low. When this happens, we’ll reach out to arrange a free replacement.

The equipment you get with our digital fall alarm plan uses mobile phone technology to connect to the digital mobile network (GSM) in order to communicate with our careline team.

To ensure optimal service, the base unit is equipped with a ‘non-steered’ SIM card that seamlessly connects to the strongest available signal from any mobile network throughout the UK.

If you have trouble getting a strong signal from any mobile network inside your home, rest assured, we’ve got you covered. Our digital fall alarm also has the ability to be connected to a broadband router, ensuring continuous protection and peace of mind.

In the event of a power cut, this base unit has a backup battery that will last up to 48 hours (dependent on use) ensuring your careline service remains intact while your mains power is restored

    • Keep in mind that if there is a power cut and the battery backup in the base unit has run out, the wearable fall alarm will not do anything when activated.

The base unit you receive with our digital fall alarm plan features two ways to connect to our monitoring team, greatly reducing the risk of being unable to get help when you need it;

    1. A ‘non-steered’ SIM card that connects to the strongest available signal of any mobile phone network in the area. This will be more than enough for most people.
    2. A broadband connection. Use the included ethernet cable to connect our alarm directly to your broadband router.

Your safety is paramount to us, so we sought out the best equipment that would help to ensure the best protection for our customers in situations like a power cut.

Hear from the people we've helped.

Anne

“Life is fragile; no one knows this more than us. Please protect those you love with a Telecare24 alarm.”

Anne

Fall Alarm

Lyn

“The voice at the end of the telephone has always been kind, helpful and willing to talk, even in the middle of the night.”

Lyn

Fall Alarm

Brenda

“It is such a comforting thought to know that the back up is there at the touch of a button should an emergency arise.”

Brenda

Pendant Alarm

Why do I have to choose?

Traditional phone lines are going away soon.

What’s happening?
By 2025, all telephone communication in the UK will be powered by a fully digital network. To achieve this, Openreach is gradually disconnecting analogue telephone lines. It is therefore vital to choose the right careline plan now.

When should I upgrade to a digital careline plan?
It is crucial to select one of our digital plans if your traditional phone line has already been disconnected and your provider has already switched you to a digital service, if you have broadband in your home, or if you don’t have a phone line at all.

If you still have an analogue telephone line
Those who still have a traditional phone line at home can still choose our analogue pendant alarm plan. Keep in mind, however, that Openreach will eventually disconnect your line and your personal alarm will stop working as a result. To keep your careline service functional, you must upgrade to a digital plan.

Now is the time to upgrade to digital
We recommend choosing one of our digital plans to ensure that your personal alarm works seamlessly no matter what type of phone line you have. Our careline service ensures peace of mind with future-proof digital equipment.

You can order a digital personal alarm online, or if you have any questions please give us a call on 0800 180 85 40.