Update your account details

Update your Telecare24 account details

Use this form to tell us about a change to your personal details that we ought to know about.

Please note, filling in this form does not automatically mean that the details we hold for you have been updated.

Please allow 72 hours for your request to be processed by a member of our team.

Prefer to do this over the phone?

Call us free on 0800 180 82 20 – our Customer Service lines are open Monday – Thursday 9am – 5pm, and Friday 9am – 4.30pm.

What kind of changes does Telecare24 need to know about?

Examples of details we occasionally need to update include but are not limited to; changes to your address, your telephone number, new medical conditions, a new key safe code, changes to your key contacts.

FAQs About Your Details

We've repeated some of the most commonly asked questions about this topic.

Rest assured, we store this data securely and only share vital information with the emergency services if the situation requires it.

For more information about how we handle your personal data, please see our Privacy Policy.