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Technical Support Guides | Standard and Fall Sensor Plans | Tynetec & Neat Novo

**Emergency response centre is open 24/7**

If you believe there’s an issue with your alarm, and it’s outside of our office hours, please try following our simple technical support guides below.However, if you require our assistance or your equipment is not shown below, please email [email protected] and we will get back to you as soon as we can.

Pairing Your Pendant

f your pendant is lighting when pushed, but not triggering your alarm, you can repair it with the simple instructions below.

1. Press and hold the top GREEN button on the unit until it flashes. Release the button and the unit should announce ‘TRIGGER RADIO DEVICE’.

2. Press the button on your pendant until the RED light flashes and your unit announces ‘PENDANT’.

3. Once the pendant stops flashing, press the GREEN button on your unit to save the changes.

Your pendant is now paired with your alarm unit and will work normally.

Please make sure to place a TEST CALL once pairing has completed.

Turning the Tynetec Alarm off

If you need to turn the alarm off due to a problem in the home or with the device, follow the simple instructions below.

1) Turn the mains supply off and wait for the unit to announce ‘please check your main supply’.

2) Press and hold the GREEN button until the unit beeps ONCE and immediately release the GREEN button and the unit will announce ‘powering down’.

4) The alarm is now switched OFF

The telephone plugged into the unit will still operate when the unit is switched off.

Click here to download the Tynetec Reach trouble shooting guide


Click here to download the Novo Fall Sensor guide

Repairing / Connecting your Fall Sensor (Vibby)

You will need to follow points 2-4 within 5 seconds of completing step one

1. Press the grey power button once on the bottom of the unit.

2. When all lights are illuminated press and hold the YELLOW button until the unit announces, ‘ADD TRANSMITTERS’.

3. Press the RED button on the front of the unit until all the buttons flash.

4. Press the centre of your Vibby fall sensor and the unit will announce “RANGE TEST MODE”.

5. Press the GREEN button to save changes.

Press centre of Vibby until it flashes red to place a test call.

Repairing / Connecting your pendant

You will need to follow points 2-4 within 5 seconds of completing step one

1. Press the grey power button once on the bottom of the unit.

2. When the buttons are illuminated, press and hold the YELLOW button on the unit until it announces, ‘ADD TRANSMITTERS’. Press the RED integral button to enter this mode and all three lights flash.

3. Press the button of the SMILE pendant and your unit should announce ‘RANGE TEST MODE’.

4. Press the GREEN button on your unit to save the changes.

Press pendant to place a test call.

 


Buddi GPS Plan

Please call 0800 180 8220 or e-mail [email protected]

If you’re having issues during outside work hours, the weekend or bank holiday, please refer to your user guide for the Buddi technical support contact number, or visit their website by clicking here

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