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Personal Alarms
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Features
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24/7 Careline Service
There for you 24 hours a day, seven days a week.
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Automatic Fall Detection
Alarms that alert us when you fall. Ideal for people who have fallen or are worried about falling.
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Alarms for the Elderly
Reassurance for people in later life and their loved ones.
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Pendant Alarms
Alarms worn around the neck that are comfortable and discreet.
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Digital Personal Alarms
Keep your independence when your landline is disconnected.
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Panic Button Alarms
Get peace of mind knowing that help is just a button press away.
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Why Choose Us
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Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
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Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
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Meet the Team
Meet some of the people who help to make us a great telecare service.
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Resources & Support
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The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
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Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
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VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
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Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
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- Free Info Pack
- View Plans
Make a complaint
Our complaints procedure
Complaints should be submitted to us in writing, either by email to support@telecare24.co.uk or by post to the address, below.
Telecare24
Trident Court, East Moors Rd, Ocean Way
Cardiff
CF24 5TD
Be sure to include your Telecare24 account number (starts with ‘TC’ followed by six digits). This can be found in your original Order Confirmation email from us, or on other correspondence you may have received.
Once received, we aim to provide a full response within 14 working days, following a thorough investigation by our team. Please note that once the investigation is complete and an outcome has been issued, this will be considered final.
We are members of the Telecare Services Association (TSA) and details of this regulatory body can be found on our website here.
For your reference, our full terms and conditions can be found here.
In the event that a complaint or claim is raised regarding equipment being unfit for purpose, please note that any internal actions will be placed on hold pending the outcome of a formal investigation. This process requires a technical analysis of the device by the manufacturer.
The findings of the manufacturer’s report will determine the next course of action, and this investigation may take up to 28 working days to complete.
