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- Recommended by Dr Hilary Jones
- Rated 4.7/5
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Please note, due to high demand we are currently facing short delays in dispatching new orders.
Rest assured, our telecare monitoring team remains 24/7 and can be reached by activating your alarm.
- 24/7 Careline Service
- Recommended by Dr Hilary Jones
- Rated 4.7/5
- Free Next Working Day Delivery
- 0800 180 85 40
-
Personal Alarms
Personal Alarm Plans
Commercial Services
Digital Pendant Alarm plan Get instant help at the push of a button
View
Digital Fall Alarm plan Automatically calls for help when you fall
View
GO Active! GPS Alarm plan Reassurance while you're out and about
ViewRetirement Schemes Digital Switchover management, system upgrades and more. View
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Features
-
24/7 Careline Service
There for you 24 hours a day, seven days a week.
-
Automatic Fall Detection
Ideal for people who have fallen before or are at risk of falling.
-
Reassurance in Later Life
Peace of mind for older adults and their loved ones.
-
Comfortable Pendant Alarms
Alarms worn around the neck that are comfy and discreet.
-
Digital Personal Alarms
No telephone line required.
-
Panic Buttons
Push a button to get help. Available on all plans.
-
Water-resistant Wearables
All of our wearables are IP67 rated and are suitable for use in the bath and shower.
-
Telecare for Retirement Schemes
Solutions for retirement schemes and managed properties.
-
Commercial Enquiries
Contact the team to arrange a free digital health check.
-
Commercial Brochure
Download our commercial services brochure or get one in the post, free of charge.
-
Commercial Case Studies
Hear from organisations that trust us to keep their residents safe.
-
-
Why Choose Us
-
Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
-
Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
-
Meet the Team
Meet some of the people who help to make us a great telecare service.
-
-
Resources & Support
-
The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
-
Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
-
VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
-
Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
-
Video Library
-
FAQs
-
Installation & Troubleshooting
-
Guide to Fall Alarms
-
Guide to GPS Alarms
-
Guide to Careline Alarms
-
Contact Us
Our customer service team are available 9am to 5pm Mon-Thurs, and 9am to 4.30pm on Fridays, except bank holidays.
-
FAQs
If you can't find an answer to your question, why not give us a call?
-
Upgrade Your Existing Telecare24 Plan
Existing customers only. New customers should order online or give us a call.
-
Update Your Telecare24 Account Details
Existing customers only. Use this form to tell us about a change to your personal details.
-
Cancel Your Telecare24 Service
Existing customers only. Please check if you need to call us first, before completing the form.
-
Update your VAT Exemption Status with Telecare24
Existing customers only. Please only use this form if you have been asked to do so by our team.
-
Make A Complaint
Rest assured, we take all complaints seriously and thoroughly investigate all complaints received.
-
- Free Info Pack
- View Plans
-
Personal Alarms
Personal Alarm Plans
Commercial Services
Digital Pendant Alarm plan Get instant help at the push of a button
View
Digital Fall Alarm plan Automatically calls for help when you fall
View
GO Active! GPS Alarm plan Reassurance while you're out and about
ViewRetirement Schemes Digital Switchover management, system upgrades and more. View
-
Features
-
24/7 Careline Service
There for you 24 hours a day, seven days a week.
-
Automatic Fall Detection
Ideal for people who have fallen before or are at risk of falling.
-
Reassurance in Later Life
Peace of mind for older adults and their loved ones.
-
Comfortable Pendant Alarms
Alarms worn around the neck that are comfy and discreet.
-
Digital Personal Alarms
No telephone line required.
-
Panic Buttons
Push a button to get help. Available on all plans.
-
Water-resistant Wearables
All of our wearables are IP67 rated and are suitable for use in the bath and shower.
-
Telecare for Retirement Schemes
Solutions for retirement schemes and managed properties.
-
Commercial Enquiries
Contact the team to arrange a free digital health check.
-
Commercial Brochure
Download our commercial services brochure or get one in the post, free of charge.
-
Commercial Case Studies
Hear from organisations that trust us to keep their residents safe.
-
-
Why Choose Us
-
Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
-
Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
-
Meet the Team
Meet some of the people who help to make us a great telecare service.
-
-
Resources & Support
-
The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
-
Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
-
VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
-
Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
-
Video Library
-
FAQs
-
Installation & Troubleshooting
-
Guide to Fall Alarms
-
Guide to GPS Alarms
-
Guide to Careline Alarms
-
Contact Us
Our customer service team are available 9am to 5pm Mon-Thurs, and 9am to 4.30pm on Fridays, except bank holidays.
-
FAQs
If you can't find an answer to your question, why not give us a call?
-
Upgrade Your Existing Telecare24 Plan
Existing customers only. New customers should order online or give us a call.
-
Update Your Telecare24 Account Details
Existing customers only. Use this form to tell us about a change to your personal details.
-
Cancel Your Telecare24 Service
Existing customers only. Please check if you need to call us first, before completing the form.
-
Update your VAT Exemption Status with Telecare24
Existing customers only. Please only use this form if you have been asked to do so by our team.
-
Make A Complaint
Rest assured, we take all complaints seriously and thoroughly investigate all complaints received.
-
- Free Info Pack
- View Plans
Dr Hilary Jones
Brand Ambassador, Telecare24
Dr Hilary Jones is a GP, TV presenter, medical broadcaster, author and public speaker.
Areas of Focus
- Public Health Advocacy
- Preventive Medical Guidance
- Healthy Ageing Expertise
Connect with me
About Dr Hilary Jones
Having studied art subjects at A Level, Dr Hilary converted to a six-year medical degree, qualifying in 1976. In 1979, he worked for a year as the single-handed medical officer on Tristan da Cunha, the most isolated inhabited island in the world. Then, in 1981, he worked as a troubleshooting GP and Emergency Doctor for the oil industry at Sullom Voe in Shetland for Offshore Medical Support.
Dr Hilary became a Principal in General Practice and a GP Trainer in the early 80’s. He also worked as a Senior House Officer in Ophthalmology before entering General Practice, assisting in Glaucoma and Cataract extraction procedures and learning the science of refraction.
He then began presenting educational medical TV programmes for British Medical TV in 1986, which Sky TV adopted for their news bulletins soon after. In 1989, Dr Hilary Jones joined the most successful TV breakfast station ever, TVAM. He and Lorraine Kelly were the first presenters to be signed up by GMTV when it won the breakfast franchise in 1993. He is now the Health Editor for ITV’s Breakfast television.
He is still a fully qualified medical doctor and a registered General Practitioner. As of early 2026, he remains on the medical register with a license to practice.
Dr Hilary Jones became an Ambassador at Telecare24 in 2012, having chosen to keep his mum, Noreen, safe and protected in her own home with one of our fall alarms.
Areas of expertise
- General Practice & Primary Care
- Preventive Medicine & Public Health
- Medical Broadcasting & Health Communication
- Chronic Disease Management
- Elderly Care & Healthy Ageing
- Cardiovascular Health (including stroke prevention)
- Metabolic Health (including diabetes and obesity)
- Neurological Conditions (including Parkinson’s and dementia)
- Ophthalmology (glaucoma, cataracts, refraction)
- Emergency & Remote Medicine
Career achievements
- Qualified as a medical doctor from the Royal Free Hospital School of Medicine (1976)
- Served as the single-handed medical officer on Tristan da Cunha (1979)
- Worked in offshore emergency medicine, supporting the oil industry in Shetland (1981)
- Became a Principal in General Practice and GP Trainer (early 1980s)
- Transitioned into medical broadcasting with British Medical TV (from 1986), later adopted by Sky TV
- Joined TV-am (1989) and became an original presenter for GMTV (1993)
- Established long-standing role as Health Editor for ITV Breakfast Television
- Published multiple health guides and fiction books
- Awarded MBE (2020 Birthday Honours) for services to broadcasting, public health and charity
- Serves as patron/ambassador for major health organisations (including Meningitis Research Foundation, British Heart Foundation, Stroke Association, Diabetes UK, London’s Air Ambulance)
Education and qualifications
- Bachelor of Medicine, Bachelor of Surgery | Royal Free Hospital School of Medicine, London |1976
- Fully registered General Practitioner
Specialised training
- GP Training (General Practice Trainer)
- Hospital training as a Senior House Officer in Ophthalmology
- Practical training in: Glaucoma management, Cataract procedures, Refraction science
Employment history
- Single-Handed Medical Officer, Tristan da Cunha (1979)
- GP & Emergency Doctor (Offshore Medical Support), Sullom Voe, Shetland (1981)
- Principal in General Practice & GP Trainer, UK (early 1980s onward)
- Medical Broadcaster, British Medical TV (from 1986)
- Health Presenter, TVAM (from 1989)
- Presenter, GMTV (from 1993)
- Health Editor, ITV Breakfast television (current/long-standing role)
Professional affiliations & membership
Dr Hilary Jones serves as a patron or ambassador for numerous major health organisations, including:
- Meningitis Research Foundation (Patron)
- London’s Air Ambulance (Patron)
- The Stroke Association (Ambassador)
- British Heart Foundation (Ambassador)
- Diabetes UK (Ambassador)
Publications and research
- I’m Too Busy To Be Stressed (Published in 1997)
- What’s Up Doc (Published in 2010)
- A Day In Your Life (Published in 2013)
- Frontline (Published in 2021)
- The Eye of the Storm (Published in 2022)
Professional registrations
- Registered General Practitioner. General Medical Council Number: 2298102
Awards & recognitions
- MBE (Member of the Order of the British Empire): Appointed an MBE for services to broadcasting, public health information and charity (2020 Birthday Honours)
Content authored/reviewed
- Dr Hilary Jones Discusses Personal Alarms for the Elderly (Published on 27 May 2016)
- Dr Hilary Jones Explains Strokes (Published on 31 May 2016)
- Health Tips for Older People (Published on 02 Jun 2016)
- Dr Hilary Jones’ 5 Ways to Prevent Falls (Published on 07 Aug 2016)
- Dr Hilary Jones Discusses How Being Overweight Affects the Elderly (Published on 20 Sep 2016)
- How to Stay Independent in Old Age (Published on 31 Mar 2017)
- Dr Hilary Jones – How to Manage Parkinson’s Disease (Published on 13 Apr 2017)
- How to Prevent a Stroke (Published on 05 May 2017)
- Dr Hilary Jones Discusses How to Control Diabetes (Published on 12 Jun 2017)
- How to Keep Safe in the Sun by Dr Hilary Jones (Published on 09 Aug 2017)
- What’s the Difference Between Dementia and Alzheimer’s Disease? (Published on 08 Sep 2017)
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