Please note, due to high demand we are currently facing short delays in dispatching new orders.

Rest assured, our telecare monitoring team remains 24/7 and can be reached by activating your alarm.

24/7 Careline Service
Recommended by Dr Hilary Jones
Rated 4.7/5
Free Next Working Day Delivery
0800 180 85 40

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Our Team

Meet the team at Telecare24

When you have been in the telecare industry as long as we have, you realise that great service involves much more than just providing the best equipment. It takes the right people. People who are committed to our customers and their families. People who know what great care really looks like.

If you want to build a great telecare service, it takes people who are truly committed. Meet some of those people below.

Experts and spokespeople

Our leadership and specialist teams are the driving force behind Telecare24, combining years of industry experience with a genuine passion for safeguarding independence. These are just some of the voices representing our values and the minds shaping our direction.

Industry Expert View Profile

Neil

Director, Telecare24

Neil is one of the founding Directors of Telecare24 and remains heavily involved in day-to-day operations.

Business Growth Leadership
Strategic Service Operations
Operational Excellence

Industry Expert View Profile

Stewart

Director, Telecare24

Stewart is a founding Director at Telecare24 and also heads up the sales & marketing and commercial divisions.

Strategic Partnerships Development
Sales & Marketing Strategy
Commercial Division Leadership

Tanya

Finance & Operations Manager

Tanya is our longest serving employee. Her experience in the financial sector has been essential in enabling Telecare24 to grow into one of the UK's largest careline alarm providers.

Financial Operations Management
Operational Systems Strategy
Senior Leadership Oversight

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Emma

Customer Care Manager, Telecare24

Emma is Customer Care Manager at Telecare24, with vast experience in lifeline services.

Customer Experience Excellence
Service Quality
Independent Living Advocacy

Amy

Control Center Manager

Amy is the manager of our alarm response centre and plays a vital role in ensuring that our care team provide the assistance you need.

Alarm Response Management
Emergency Care Coordination
Service Quality Standards

Rachel

Customer Service Team Leader

As our most experienced customer service agent, Rachel has a wealth of experience and is a dedicated member of the Telecare24 team. She has a passion for providing the highest level of customer service and inspiring her team to go the extra mile.

Customer Service Excellence
Team Leadership & Mentoring
Service Delivery Standards

Experts and content contributors

To provide the guidance our customers deserve, we collaborate with a trusted network of care specialists, medical professionals, and independent living experts. These contributors share their wealth of knowledge to ensure our resources are as informative and supportive as possible. Through their expert insight, we continue to provide valuable, evidence-based content that helps families navigate the complexities of care with confidence and clarity.

Medical reviewer View Profile

Dr Hilary Jones MBE

Brand Ambassador, Telecare24

Dr Hilary Jones is a GP, TV presenter, medical broadcaster, author and public speaker.

Public Health Advocacy
Preventive Medical Guidance
Healthy Ageing Expertise

View Profile

Ashleigh

Content Writer, Telecare24

Ashleigh is a lead Content Writer at Telecare24, producing written advice and guidance across all digital platforms.

Content writing

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