Cancel your service with Telecare24

Please read before completing this form.

• This form is for existing Telecare24 customers only
• This form is for requesting cancellation when the Service User has entered, or is transitioning to, full-time care (at home or elsewhere), or in the event of the Service User’s passing. If you are cancelling for a different reason to those mentioned, you’ll need to call us
• We will only accept cancellation requests that come from the Service User or somebody who is already named on the account, such as a keyholder, emergency contact, or next of kin
• Filling in this form does not automatically mean that the account has been cancelled. We will verify the information you submit against our customer records before cancelling the service.

We hope that we didn’t do anything to make you want to leave us!

If you would rather stay, please give us a call free on 0800 180 82 20 or send us a message online and we’ll do everything we can do to resolve the issue.