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- Rated 4.7/5
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Personal Alarms
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Please note, due to high demand we are currently facing short delays in dispatching new orders.
Rest assured, our telecare monitoring team remains 24/7 and can be reached by activating your alarm.
Please note, our administrative office is closed for the afternoon. Lines will open and normal back-office operations will resume on Monday 20th July at 9am.
- 24/7 Careline Service
- Recommended by Dr Hilary Jones
- Rated 4.7/5
- Free Next Working Day Delivery
- 0800 180 85 40
-
Personal Alarms
Personal Alarm Plans
Commercial Services
Digital Pendant Alarm plan Get instant help at the push of a button
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Digital Fall Alarm plan Automatically calls for help when you fall
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GO Active! GPS Alarm plan Reassurance while you're out and about
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Retirement Schemes Digital Switchover management, system upgrades and more. View
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Why Choose Us
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Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
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Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
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Meet the Team
Meet some of the people who help to make us a great telecare service.
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Resources & Support
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The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
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Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
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VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
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Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
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Video Library
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FAQs
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Installation & Troubleshooting
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Waterproof Medical Alert Systems
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Guide to Fall Alarms
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Guide to GPS Alarms
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Guide to Careline Alarms
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Contact Us
Our customer service team are available 9am to 5pm Mon-Thurs, and 9am to 4.30pm on Fridays, except bank holidays.
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FAQs
If you can't find an answer to your question, why not give us a call?
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Upgrade Your Existing Telecare24 Plan
Existing customers only. New customers should order online or give us a call.
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Update Your Telecare24 Account Details
Existing customers only. Use this form to tell us about a change to your personal details.
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Cancel Your Telecare24 Service
Existing customers only. Please check if you need to call us first, before completing the form.
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Update your VAT Exemption Status with Telecare24
Existing customers only. Please only use this form if you have been asked to do so by our team.
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Make A Complaint
Rest assured, we take all complaints seriously and thoroughly investigate any complaints we receive.
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- The decision as to which provider to use was easy.
The decision as to which provider to use was easy.
From Lawrence, a Pendant Alarm customer
I ordered the careline alarm for my father who returned to his home after being in hospital for 4 months, obviously, his mobility had massively deteriorated in that time and I knew that just his mobile and landline phones would not be adequate.
The decision as to which provider to use was easy as my close friend has one for her mother and has always positively commented on the service received.
Delivery was super quick, arriving the day after ordering. It was all very easy to ‘install’ and the lady I spoke to when registering/testing the alarm was a pleasure to speak to.
“He feels secure knowing that it is always hanging around his neck.”
To date, dad has only used it once but he feels secure knowing that it is always hanging around his neck.
Thank you for the support 🙂
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Welcome back, and thank you for your loyalty.
As a valued Telecare24 customer, your exclusive £15 loyalty discount is ready to use. We’ve saved it to your browser session so you won't lose it.
To claim your saving, simply click the Activate Discount button when you reach the checkout. Note that prices shown elsewhere on the website will display our standard rates.
Please note: This offer applies to annual plans only (including the GO Active! GPS plan) and cannot be combined with any other discounts currently available.