Is Your Telecare Alarm Ready for the Digital Switchover?

Our national telephone network is going digital.

In 2017, BT announced that Openreach will be switching off the analogue telephone network by 2027 and replacing it with a fully digital network¹.

If you have a telecare alarm that is connected to your home telephone line, it may stop working when your landline is upgraded.

That’s why it’s important to check what type of alarm you have, and if it needs to be upgraded to a digital one.

Step 1

Where does your alarm base unit plug in?

If your alarm base unit doesn’t need to be plugged into a telephone wall socket, you already have a digital‑ready alarm. No action required.

If your telecare alarm has a base unit that plugs into a telephone wall socket, then you have a landline alarm. Your alarm may be affected by the digital switchover.

Not a Telecare24 customer?

If you or someone you know uses a telecare alarm from a different provider, give them a call now for support.

If you or a loved one is considering a new personal alarm or wants to upgrade to a digital model, choose a provider that is ready for the digital switchover:

• Provides only digital-ready alarms As soon as you press your pendant you will be instantly connected to an operator. No more waiting for dial tones before getting the help that you need.
• Holds Telecare Services Association (TSA) accreditation. The TSA is the UK’s recognised authority for technology-enabled care, its badge signals quality and reliability.
• No surprises – look for plans that include the SIM and data costs. The best providers keep things simple, with everything you need covered in one straightforward fee.

For more information, visit the government support page.