Troubleshooting Your Pendant Alarm

Pendant alarms are vital tools in providing invaluable peace of mind and providing timely assistance in the event of a fall. However, like any technology, they may encounter confusion on its installation or functionality. That’s where this guide comes in handy.

In the following pages we’ll walk you through the process of troubleshooting common problems that may arise with your pendant alarm system, ensuring it remains reliable and effective. Additionally, we’ll provide clear and detailed instructions on how to install your pendant alarm correctly, maximising its functionality and ensuring it integrates seamlessly into your daily life.

Whether you’re a new or an experienced user, our aim is to equip you with the knowledge and confidence needed to tackle any challenges and fully utilise your pendant alarm system.

Inside the box, you will discover essential components including a base unit, a wearable pendant, an ethernet cable, and a power lead.

To streamline installation, we have pre-connected one end of the power lead to your base unit. The Ethernet cable is included for those who wish to connect their base unit to a broadband router, facilitating seamless integration into your home network.

With these components at your disposal, setting up your pendant alarm system is made convenient and efficient, allowing you to prioritise safety and peace of mind with ease.

Wearing your pendant

You can wear your pendant either on the wrist or around the neck depending on the preference you select when purchasing.

If you’ve chosen to wear it on the wrist, the pendant should be worn on your non-dominant hand (the opposite hand to the one you write with). If you’ve chosen to wear it around the neck, please be advised that it must be worn over any clothing.

The wearable pendant is waterproof but it should not be submerged for long periods.

Battery life

The pendant has a battery life of 18-24 months, dependent on use. Our team will automatically be notified when the battery runs low and will reach out to arrange a free replacement.

How to call for help using the fall sensor?

1. Press the pendant until it flashes red.

2. When the alarm is activated, you can speak to our control centre using the microphone and loudspeaker on the base unit.

(Please note, the pendant does not have a microphone, we’ll speak to you via the loudspeaker on your base unit.)

• Has an integrated SOS button if your pendant is out of reach
• Has the two-way loudspeaker
• Uses mobile phone technology to connect to the strongest signal available in your area

The base unit should be situated on a flat surface close to an available mains power socket.

We strongly recommend that the base unit power lead is plugged directly into a mains power socket and not a power extension cord.

To switch the base unit on, please follow steps below:

1. Switch the mains power supply on.
2. Power on the base unit by pressing the grey power button on the back of the unit for 3 seconds.
3. You will see the lights on the unit run through a cycle and then your alarm will be ready to use.
(Only the red ‘Alarm’ button should be illuminated.)

The base unit uses very little power. It must be left switched on at all times.

If it is necessary to switch the unit off, follow these steps:

1. At the back of the unit you will find a grey power button.
2. Press the button for 3 second and release.
(You will hear a beep and the base unit will power down)

We make sure that getting started with your equipment is as easy as possible, but we are always happy to help if you need us to – just give us a call free on 0800 180 85 40.

1. Plug your base unit into a mains power socket

2. Test your alarm by pressing the button on your pendant. When you speak to our care team, tell them it’s new and you’re testing it out.

That’s it!

This type of installation is only for users who have poor signal in the home and also have broadband already in the property. If you do not have signal issues you should ignore this page.

1. Plug your base unit into a mains power socket

2. Connect your base unit to the broadband router

3. Test your alarm by pressing the button on your pendant. When you speak to our care team, tell them it’s new and you’re testing it out.

In addition to troubleshooting solution, we offer digital copy of our pendant alarm user guides to further empower you in understanding and utilising your Telecare24 personal alarm device effectively.

This user guide serves as invaluable resources, offering detailed instructions and setup procedures to ensure smooth operation.

You can download a digital copy of our alarm user guides using the links below. Whether you’re a new user seeking setup guidance or a loyal customer troubleshooting an issue, our user guide is here to assist you every step of the way.

Download the user guide

If you have a pendant alarm—a life-saving device you rely on—you want to be assured that it will be there when you call for help.

That’s why we encourage all our customers to be proactive and test their alarm systems at least once a month, so we can identify any problems and fix them as quickly as possible.

To test, press the button on your pendant and then wait at the base unit for our team to start talking to you.

We have also put together a handy testing sheet that you can download and print from the link below.