Troubleshooting Your Digital Fall Alarm

Fall alarms are vital tools in preventing injuries and providing timely assistance in the event of a fall. However, like any technology, they may encounter confusion on its installation or functionality. That’s where this guide comes in handy.

In the following pages we’ll walk you through the process of troubleshooting common problems that may arise with your fall alarm system, ensuring it remains reliable and effective. Additionally, we’ll provide clear and detailed instructions on how to install your fall alarm correctly, maximising its functionality and ensuring it integrates seamlessly into your daily life.

Whether you’re a new or an experienced user, our aim is to equip you with the knowledge and confidence needed to tackle any challenges and fully utilise your fall alarm system.

Inside the box, you will discover essential components including a base unit, a fall sensor, an ethernet cable, and a power lead.

To streamline installation, we have pre-connected one end of the power lead to your base unit. The Ethernet cable is included for those who wish to connect their base unit to a broadband router, facilitating seamless integration into your home network.

With these components at your disposal, setting up your fall alarm system is made convenient and efficient, allowing you to prioritise safety and peace of mind with ease.

• Communicates with the base unit from a distance of up to 200 meters.
• Waterproof. But it should not be submerged for long periods.

Wearing your fall sensor 

The fall sensor should be worn on your non-dominant hand (the opposite hand to the one you write with).

How to call for help using the fall sensor?

1. Press the fall sensor until it flashes red.
(You cannot test the fall sensor by throwing it at the floor)

2. When the alarm is activated, you can speak to our control centre using the microphone and loudspeaker on the base unit.
(Please note, the fall sensor does not have a microphone, we’ll speak to you via the loudspeaker on your base unit.)

Battery life

The fall sensor has a battery life of 18-24 months, dependent on use. Our team will automatically be notified when the battery runs low and will reach out to arrange a free replacement.

• Has an integrated SOS button if your pendant is out of reach
• Has the two-way loudspeaker
• Uses mobile phone technology to connect to the strongest signal available in your area

The base unit should be situated on a flat surface close to an available mains power socket.

We strongly recommend that the base unit power lead is plugged directly into a mains power socket and not a power extension cord.

To switch the base unit on, please follow steps below:

1. Switch the mains power supply on.
2. Power on the base unit by pressing the grey power button on the back of the unit for 3 seconds.
3. You will see the lights on the unit run through a cycle and then your alarm will be ready to use.
(Only the red ‘Alarm’ button should be illuminated.)

The base unit uses very little power. It must be left switched on at all times.

If it is necessary to switch the unit off, follow these steps:

1. At the back of the unit you will find a grey power button.
2. Press the button for 3 second and release.
(You will hear a beep and the base unit will power down)

With this setup, your base unit will primarily connect to our 24/7 monitoring team using your home’s broadband service.

In the event that your broadband goes down, your base unit will instead use its SIM card (already fitted) which locks onto the strongest mobile network signal in your area. Those calls are free too, so they won’t show up on your phone bill.

We make sure that getting started with your equipment is as easy as possible, but we are always happy to help if you need us to – just give us a call free on 0800 180 85 40.

With this setup, your base unit will use its SIM card (already fitted) which locks onto the strongest mobile network signal in your area.

Those calls are free too, so they won’t show up on your phone bill

In addition to troubleshooting solution, we offer digital copy of our fall alarm user guides to further empower you in understanding and utilising your Telecare24 personal alarm device effectively.

This user guide serves as invaluable resources, offering detailed instructions and setup procedures to ensure smooth operation.

You can download a digital copy of our alarm user guides using the links below. Whether you’re a new user seeking setup guidance or a loyal customer troubleshooting an issue, our user guides are here to assist you every step of the way.

Download the user guide

Getting started with your new personal alarm (base unit)

How to use your fall sensor / how to test your alarm

If you have a fall alarm – a life-saving device you rely on – you want to be assured that it will be there when you call for help.

That’s why we encourage all our customers to be proactive and test their alarm systems at least once a month, so we can identify any problems and fix them as quickly as possible.

To test, press the button on your pendant and then wait at the base unit for our team to start talking to you.

We have put together a handy testing sheet that you can download and print from the link below.