How do careline alarms work?

How Telecare24 works

With Telecare24, you never face an emergency alone. Here’s how it works.

A white icon of a package
Order your alarm online, by post, or by giving us a call.
A white icon of a notification bell
Your new careline alarm is ready to use out of the box.
A white icon of a person playing golf
Continue with your everyday activities.
A white icon of a button
If you need help, push the SOS button.
A white icon of a person falling
If you have our fall alarm, it will automatically activate if a fall is detected.
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Our careline monitoring team will get you the help that you need.
Who can benefit from a careline alarm?
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What happens when I ask for help?

What happens when I ask for help?

When you press your pendant, you obviously want to receive help as soon as possible.

Watch this short video of an emergency call demonstration, presented by Telecare24 ambassador and TV’s very own Dr Hilary Jones.

About our careline team


Some of our most commonly asked questions.

You’ll need a working phone line for our pendant alarm and fall alarm plans.

If you don't have a landline, our GPS alarm may be suitable for you. Get in touch to discuss your needs.

Yes. Our careline alarms will work up to 200 metres from the base unit, depending on which of our plans you choose. That’s comfortably enough for most homes and gardens.

With our Buddi GPS plan, you can go anywhere.

To raise the alert, just press the SOS button that is located on your alarm.

Pendant alarm and fall alarm customers can also press the button on the included base unit.

If you have a fall alarm or a GPS alarm, your device can automatically detect when you have fallen and raise the alert for you, even if you can't.

Yes. Ideally, you should activate your pendant at least once a month and make a test call to our team. It gives you the reassurance that your alarm is working and lets us know it's fine too.

Yes. Your careline unit will still work as it has a battery back up which will power the unit for approximately 48 hours.

Need some help?
Here are some helpful links.

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