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- Rated 4.7/5
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Personal Alarms
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Why Choose Us
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Please note, due to high demand we are currently facing short delays in dispatching new orders.
Rest assured, our telecare monitoring team remains 24/7 and can be reached by activating your alarm.
Please note, our administrative office is closed for the afternoon. Lines will open and normal back-office operations will resume on Monday 20th July at 9am.
- 24/7 Careline Service
- Recommended by Dr Hilary Jones
- Rated 4.7/5
- Free Next Working Day Delivery
- 0800 180 85 40
-
Personal Alarms
Personal Alarm Plans
Commercial Services
Digital Pendant Alarm plan Get instant help at the push of a button
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Digital Fall Alarm plan Automatically calls for help when you fall
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GO Active! GPS Alarm plan Reassurance while you're out and about
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Retirement Schemes Digital Switchover management, system upgrades and more. View
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Why Choose Us
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Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
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Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
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Meet the Team
Meet some of the people who help to make us a great telecare service.
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Resources & Support
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The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
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Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
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VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
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Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
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Video Library
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FAQs
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Installation & Troubleshooting
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Waterproof Medical Alert Systems
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Guide to Fall Alarms
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Guide to GPS Alarms
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Guide to Careline Alarms
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Contact Us
Our customer service team are available 9am to 5pm Mon-Thurs, and 9am to 4.30pm on Fridays, except bank holidays.
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FAQs
If you can't find an answer to your question, why not give us a call?
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Upgrade Your Existing Plan
Existing customers only. New customers should order online or give us a call.
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Update Your Account Details
Existing customers only. Use this form to tell us about a change to your personal details.
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Cancel Your Service
Existing customers only. Please check if you need to call us first, before completing the form.
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Update your VAT Status
Existing customers only. Please only use this form if you have been asked to do so by our team.
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Make A Complaint
Rest assured, we take all complaints seriously and thoroughly investigate any complaints we receive.
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Case studies
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- Case studies
“From providing the initial expert advice, securing extremely competitive pricing, and then managing the installation, Telecare24 has delivered a huge project on time and under budget.”
Epsom and Ewell Housing Association
B2B
“The whole process was extremely professional and straight forward. Telecare24 installed all the alarms and key safes in one morning and we were up and running in no time.”
Edward Alleyn House
B2B
“We were able to pass on significant savings to our residents. The engineers on-site were very professional, everything was planned like a military operation!”
Kirk Mews
B2B
“Moving to Telecare24 has been a breath of fresh air. All the alarms were installed in one day and the residents were shown how to use their new alarm. All the residents really like their new stylish units and they are "over the moon" that they can all now use a pendant to get help if they need to.”
Trinity Estates
B2B
“All the staff have been incredibly helpful and the residents are now receiving a really high level of careline service.”
Le Personne Care Homes
B2B
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Welcome back, and thank you for your loyalty.
As a valued Telecare24 customer, your exclusive £15 loyalty discount is ready to use. We’ve saved it to your browser session so you won't lose it.
To claim your saving, simply click the Activate Discount button when you reach the checkout. Note that prices shown elsewhere on the website will display our standard rates.
Please note: This offer applies to annual plans only (including the GO Active! GPS plan) and cannot be combined with any other discounts currently available.