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- 24/7 Careline Service
- Recommended by Dr Hilary Jones
- Rated 4.7/5
- Free Next Working Day Delivery
- 0800 180 85 40
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Personal Alarms
Personal Alarm Plans
Digital Pendant Alarm plan Get instant help at the push of a button
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Digital Fall Alarm plan Automatically calls for help when you fall
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GO Active! GPS Alarm plan Reassurance while you're out and about
ViewSave up to £70 on our annual plans AND get a key safe FREE
Not sure which personal alarm is best for you?
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Features
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24/7 Careline Service
There for you 24 hours a day, seven days a week.
-
Automatic Fall Detection
Alarms that alert us when you fall. Ideal for people who have fallen or are worried about falling.
-
Alarms for the Elderly
Reassurance for people in later life and their loved ones.
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Pendant Alarms
Alarms worn around the neck that are comfortable and discreet.
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Digital Personal Alarms
Keep your independence when your landline is disconnected.
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Panic Button Alarms
Get peace of mind knowing that help is just a button press away.
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Telecare for Retirement Schemes
Solutions for retirement schemes and managed properties.
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Commercial Enquiries
Contact the team to arrange a free digital health check.
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Commercial Brochure
Download our commercial services brochure or get one in the post, free of charge.
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Commercial Case Studies
Hear from organisations that trust us to keep their residents safe.
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24/7 Careline Service
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Why Choose Us
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Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
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Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
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Meet the Team
Meet some of the people who help to make us a great telecare service.
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Who are Telecare24?
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Resources & Support
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The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
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Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
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VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
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Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
- Video Library
- FAQs
- Guide to Pendant Alarms
- Guide to Fall Alarms
- Guide to GPS Alarms
- Guide to Careline Alarms
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Contact Us
Our customer service team are available 9am to 5pm Mon-Thurs, and 9am to 4.30pm on Fridays, except bank holidays.
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FAQs
If you can't find an answer to your question, why not give us a call?
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Upgrade Your Existing Telecare24 Plan
Existing customers only. New customers should order online or give us a call.
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Update Your Account Details
Existing customers only. Use this form to tell us about a change to your personal details.
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Cancel Your Telecare24 Service
Existing customers only. Please check if you need to call us first, before completing the form.
-
The Digital Switchover
- Free Info Pack
- View Plans
-
Personal Alarms
Personal Alarm Plans
Digital Pendant Alarm plan Get instant help at the push of a button
View
Digital Fall Alarm plan Automatically calls for help when you fall
View
GO Active! GPS Alarm plan Reassurance while you're out and about
ViewSave up to £70 on our annual plans AND get a key safe FREE
Not sure which personal alarm is best for you?
Compare plans -
Features
-
24/7 Careline Service
There for you 24 hours a day, seven days a week.
-
Automatic Fall Detection
Alarms that alert us when you fall. Ideal for people who have fallen or are worried about falling.
-
Alarms for the Elderly
Reassurance for people in later life and their loved ones.
-
Pendant Alarms
Alarms worn around the neck that are comfortable and discreet.
-
Digital Personal Alarms
Keep your independence when your landline is disconnected.
-
Panic Button Alarms
Get peace of mind knowing that help is just a button press away.
-
Telecare for Retirement Schemes
Solutions for retirement schemes and managed properties.
-
Commercial Enquiries
Contact the team to arrange a free digital health check.
-
Commercial Brochure
Download our commercial services brochure or get one in the post, free of charge.
-
Commercial Case Studies
Hear from organisations that trust us to keep their residents safe.
-
24/7 Careline Service
-
Why Choose Us
-
Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
-
Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
-
Meet the Team
Meet some of the people who help to make us a great telecare service.
-
Who are Telecare24?
-
Resources & Support
-
The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
-
Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
-
VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
-
Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
- Video Library
- FAQs
- Guide to Pendant Alarms
- Guide to Fall Alarms
- Guide to GPS Alarms
- Guide to Careline Alarms
-
Contact Us
Our customer service team are available 9am to 5pm Mon-Thurs, and 9am to 4.30pm on Fridays, except bank holidays.
-
FAQs
If you can't find an answer to your question, why not give us a call?
-
Upgrade Your Existing Telecare24 Plan
Existing customers only. New customers should order online or give us a call.
-
Update Your Account Details
Existing customers only. Use this form to tell us about a change to your personal details.
-
Cancel Your Telecare24 Service
Existing customers only. Please check if you need to call us first, before completing the form.
-
The Digital Switchover
- Free Info Pack
- View Plans
- Home
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- Case Studies
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- Retirement Schemes
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- Moving to Telecare24 has been a breath of fresh air.
Moving to Telecare24 has been a breath of fresh air.
From Trinity Estates, a B2B customer
When Trinity Estates contacted their careline supplier to see if they could add pendants to their existing system, they were met with a resounding no! The integrated telecare system was too old to upgrade and the cost to decommission the current system and install a more advanced careline system was going to be extremely expensive.
The initial cost of purchasing the system and the potential ongoing maintenance costs made the upgrade expensive and was going to mean considerable increases to the residents’ service charges.
Moving to Telecare24 has been a breath of fresh air. All the alarms were installed in one day and the residents were shown how to use their new alarm. All the residents really like their new stylish units and they are “over the moon” that they can all now use a pendant to get help if they need to.
Marilyn, House Manager
Trinity Estates contacted Telecare24 to see if we could offer some advice. After a series of consultations, Telecare24 proposed to decommission the old telecare system and replaced it with individual dispersed alarms in each apartment. This option had multiple benefits.
Firstly, individual dispersed alarms were a much cheaper alternative to installing a whole new integrated system as there were no upfront costs other than a small installation fee.
Secondly, each resident would now have an alarm in the apartment along with a wireless pendant that can be worn around the neck or the wrist. This would enable a resident to summon help wherever they are, even in communal rooms and they would no longer have to rely on the old fashioned fixed position pull cords.
Thirdly, the overall long-term costs were far lower than an integrated system. There were no maintenance costs to be concerned about and all the equipment had a lifetime warranty, so there was no need to budget for ongoing repairs. This had a potentially positive effect on the service fees for the residents.
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