- 24/7 Careline Service
- Recommended by Dr Hilary Jones
- Rated 4.7/5
- Free Next Working Day Delivery
- 0800 180 85 40
-
Personal Alarms
-
Features
-
Why Choose Us
- About Telecare24
- Feedback
- Recommendations
-
Resources & Support
- Advice
- Resources
- News & Blog
- Support
Please note, due to high demand we are currently facing short delays in dispatching new orders.
Rest assured, our telecare monitoring team remains 24/7 and can be reached by activating your alarm.
- 24/7 Careline Service
- Recommended by Dr Hilary Jones
- Rated 4.7/5
- Free Next Working Day Delivery
- 0800 180 85 40
-
Personal Alarms
Personal Alarm Plans
Commercial Services
Digital Pendant Alarm plan Get instant help at the push of a button
View
Digital Fall Alarm plan Automatically calls for help when you fall
View
GO Active! GPS Alarm plan Reassurance while you're out and about
ViewRetirement Schemes Digital Switchover management, system upgrades and more. View
-
Features
-
24/7 Careline Service
There for you 24 hours a day, seven days a week.
-
Automatic Fall Detection
Ideal for people who have fallen before or are at risk of falling.
-
Reassurance in Later Life
Peace of mind for older adults and their loved ones.
-
Comfortable Pendant Alarms
Alarms worn around the neck that are comfy and discreet.
-
Digital Personal Alarms
No telephone line required.
-
Panic Buttons
Push a button to get help. Available on all plans.
-
Water-resistant Wearables
All of our wearables are IP67 rated and are suitable for use in the bath and shower.
-
Telecare for Retirement Schemes
Solutions for retirement schemes and managed properties.
-
Commercial Enquiries
Contact the team to arrange a free digital health check.
-
Commercial Brochure
Download our commercial services brochure or get one in the post, free of charge.
-
Commercial Case Studies
Hear from organisations that trust us to keep their residents safe.
-
-
Why Choose Us
-
Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
-
Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
-
Meet the Team
Meet some of the people who help to make us a great telecare service.
-
-
Resources & Support
-
The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
-
Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
-
VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
-
Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
-
Video Library
-
FAQs
-
Installation & Troubleshooting
-
Guide to Fall Alarms
-
Guide to GPS Alarms
-
Guide to Careline Alarms
-
Contact Us
Our customer service team are available 9am to 5pm Mon-Thurs, and 9am to 4.30pm on Fridays, except bank holidays.
-
FAQs
If you can't find an answer to your question, why not give us a call?
-
Upgrade Your Existing Telecare24 Plan
Existing customers only. New customers should order online or give us a call.
-
Update Your Telecare24 Account Details
Existing customers only. Use this form to tell us about a change to your personal details.
-
Cancel Your Telecare24 Service
Existing customers only. Please check if you need to call us first, before completing the form.
-
Update your VAT Exemption Status with Telecare24
Existing customers only. Please only use this form if you have been asked to do so by our team.
-
Make A Complaint
Rest assured, we take all complaints seriously and thoroughly investigate all complaints received.
-
- Free Info Pack
- View Plans
-
Personal Alarms
Personal Alarm Plans
Commercial Services
Digital Pendant Alarm plan Get instant help at the push of a button
View
Digital Fall Alarm plan Automatically calls for help when you fall
View
GO Active! GPS Alarm plan Reassurance while you're out and about
ViewRetirement Schemes Digital Switchover management, system upgrades and more. View
-
Features
-
24/7 Careline Service
There for you 24 hours a day, seven days a week.
-
Automatic Fall Detection
Ideal for people who have fallen before or are at risk of falling.
-
Reassurance in Later Life
Peace of mind for older adults and their loved ones.
-
Comfortable Pendant Alarms
Alarms worn around the neck that are comfy and discreet.
-
Digital Personal Alarms
No telephone line required.
-
Panic Buttons
Push a button to get help. Available on all plans.
-
Water-resistant Wearables
All of our wearables are IP67 rated and are suitable for use in the bath and shower.
-
Telecare for Retirement Schemes
Solutions for retirement schemes and managed properties.
-
Commercial Enquiries
Contact the team to arrange a free digital health check.
-
Commercial Brochure
Download our commercial services brochure or get one in the post, free of charge.
-
Commercial Case Studies
Hear from organisations that trust us to keep their residents safe.
-
-
Why Choose Us
-
Who are Telecare24?
Learn why you should put your trust in the only service recommended by TV's Dr Hilary Jones.
-
Our Mission & Values
Read more about what drives us to help our customers and their loved ones live worry-free.
-
Meet the Team
Meet some of the people who help to make us a great telecare service.
-
-
Resources & Support
-
The Digital Switchover
Learn more about the UK's big digital switchover and what it means for telecare users.
-
Key Safes
Allow access to your home when you need help. Ideal for people without keyholders living nearby.
-
VAT Exemption
Learn more about VAT exemption and how you can save 20% when you order a Telecare24 alarm.
-
Video Library
Home to a collection of videos, including advisory videos, produced by Telecare24.
-
Video Library
-
FAQs
-
Installation & Troubleshooting
-
Guide to Fall Alarms
-
Guide to GPS Alarms
-
Guide to Careline Alarms
-
Contact Us
Our customer service team are available 9am to 5pm Mon-Thurs, and 9am to 4.30pm on Fridays, except bank holidays.
-
FAQs
If you can't find an answer to your question, why not give us a call?
-
Upgrade Your Existing Telecare24 Plan
Existing customers only. New customers should order online or give us a call.
-
Update Your Telecare24 Account Details
Existing customers only. Use this form to tell us about a change to your personal details.
-
Cancel Your Telecare24 Service
Existing customers only. Please check if you need to call us first, before completing the form.
-
Update your VAT Exemption Status with Telecare24
Existing customers only. Please only use this form if you have been asked to do so by our team.
-
Make A Complaint
Rest assured, we take all complaints seriously and thoroughly investigate all complaints received.
-
- Free Info Pack
- View Plans
Ashleigh
Content Writer, Telecare24
Ashleigh is the lead Content Writer at Telecare24, producing written advice and guidance across all digital platforms.
Areas of Focus
- Content writing
About Ashleigh
Ashleigh is a Content Writer at Telecare24, with an educational background in media marketing and creative writing. These skills, combined with a keen interest in healthy living and wellbeing, have enabled Ashleigh to write content that not only informs but also empowers readers to make healthy choices.
She plays a key part in shaping the organisation’s voice across digital platforms, creating clear, engaging and accessible content tailored to its audience. Her work supports Telecare24’s mission to promote safety and wellbeing at home, while also strengthening the brand’s presence as a trusted source of information within the telecare sector.
Areas of expertise
- Media Marketing
- Creative Writing
- Digital Content
- Health and Wellness
- Telecommunications
Career achievements
- Expertise in media marketing and creative writing
- Played a key role in positioning Telecare24 as a reliable and authoritative source of information within the telecare sector
- Experience simplifying health, wellbeing and telecare topics for readers
- Supporting health and wellbeing awareness
Content authored/reviewed
- 8 Ways to Thrive Socially as an Older Person (Published on 18 Jan 2024)
- 10 Ways to Look After Your Mental Health (Published on 26 Jan 2024)
- The Importance of Exercise as We Age (Published on 20 Feb 2024)
- British TV Doctors Victims of ‘Deepfake’ Scam (Published on 22 Aug 2024)
- The Evolution of Telecare Technology (Published on 10 Oct 2024)
- Feeling the Chill? How to Keep Warm at Home with Rising Energy Costs. (Published on 18 Nov 2024)
- The Future of Remote Healthcare: Exciting Developments in Telehealth (Published on 09 Jan 2025)
- Telecare Scams on the Rise: How to Protect Yourself from Scammers (Published on 30 Jan 2025)
- Is There a Hidden Link Between Sugar, Heat, and Heart Attacks? (Published on 15 Jul 2025)
- Ways to protect your mental health this winter (Published on 12 Dec 2025)
- Breakthroughs in Fall Prevention: Devices and Technology (Published on 19 Jan 2026)
Internal navigation
Looking for something?
Here's what most people search for.
Want to talk to someone?
Welcome back, and thank you for your loyalty.
As a valued Telecare24 customer, your exclusive £15 loyalty discount is ready to use. We’ve saved it to your browser session so you won't lose it.
To claim your saving, simply click the Activate Discount button when you reach the checkout. Note that prices shown elsewhere on the website will display our standard rates.
Please note: This offer applies to annual plans only (including the GO Active! GPS plan) and cannot be combined with any other discounts currently available.