Emma

About Emma

Emma joined Telecare24 whilst the company was in its infancy and has been vital in shaping the service into what it is today. As Customer Care Manager, Emma epitomises the company’s core values and provides an ethical compass for organisational decision-making. 

With her extensive knowledge of lifeline services and customer care, she keeps everyone in the loop by providing advice and tips on how to live happily, maintain independence, stay safe and lead a comfortable lifestyle.

Areas of expertise

• Customer Care
• Lifeline Services
• Extensive History in Telecare
• Health and Wellness
• Telecommunications

Career achievements

• Expertise in telecare and lifeline services
• Early team member at Telecare24, playing a key role in its development
• Overseeing customer care operations, ensuring high standards of service delivery and client satisfaction
• Enhancing the quality of life for service users, enabling them to live independently through effective care support

Content authored/reviewed

• How Emergency Calls Are Handled (Published on 26 May 2016)
• The Importance of Funeral Planning (Published on 22 Nov 2016)
• 8 Ways To Stay Healthy When You Retire (Published on 03 Jan 2017)
• Remember to Test Your Personal Alarm (Published on 09 Nov 2021)
• Best Gift Ideas for Elderly People This Christmas (Published on 14 Nov 2022)
• 5 Reasons to Have a Key Safe (Published on 18 Jan 2023)
• 7 Benefits of Having a Personal Alarm (Published on 13 Feb 2023)
• Tips for Older People to Save Money in 2025 (Published on 06 Nov 2023)
• Meet Rachel, the Telecare24 Customer Champion! (Published on 09 May 2024)
• Falls in Older Adults Linked to Higher Dementia Risk (Published on 28 Oct 2024)
• Can small lifestyle changes ease your arthritis? (Published on 01 May 2025)

Internal navigation

• Digital Fall Alarm Plan
• Digital Pendant Alarm Plan
• GO Active! GPS Alarm Plan